Bearshare Frostwire and Spyware

[quest7]

I friend of mine has a dell laptop, and when she tries to boot up her laptop it goes to a black screen. Now I can put it in safe mode and restore it to an earlier date after running a virtues scan. But, after returning it to normal I get the black screen again. Im thinking about removing bear share, frost wire and spyware, then running a full scan and trying that.

Does anyone else have any advice? Thank you.

 

[IOWA]

I friend of mine has a dell laptop, and when she tries to boot up her laptop it goes to a black screen. Now I can put it in safe mode and restore it to an earlier date after running a virtues scan. But, after returning it to normal I get the black screen again. Im thinking about removing bear share, frost wire and spyware, then running a full scan and trying that.

Does anyone else have any advice? Thank you.

Try creating a new user profile in safe mode, and see if that'll load.

 

[qandres12]

Mighy have better success reinstalling the OS if that's an option. Its what I do whenever I bork up my system, just delete my previous OS and start all over

 

[mikedt]

Mighy have better success reinstalling the OS if that's an option. Its what I do whenever I bork up my system, just delete my previous OS and start all over

I also suggest re-installing the OS just to be on the safe side, especially if it's got something like Bearshare or Frostwire. It should have come with a recovery CD/DVD, if not Dell would probably supply one for a nominal fee.

 

[quest7]

Mighy have better success reinstalling the OS if that's an option. Its what I do whenever I bork up my system, just delete my previous OS and start all over

She bought if from the pawn shop and didn't get a CD from for her os.

 

[Davdi]

Main Page - Linux Mint download the .iso, burn it to a DVD and install it over windows. Job Done

 

[IOWA]

Main Page - Linux Mint download the .iso, burn it to a DVD and install it over windows. Job Done

:rofl:

She bought if from the pawn shop and didn't get a CD from for her os.

If she has Windows 7, you can download the disk for free, burn it to a disk. You WILL need to have a VALID serial number though.

http://www.w7forums.com/official-windows-7-sp1-iso-image-downloads-t12325.html

 

[9to5cynic]

Solving this problem aside, it might be a good time to tell your friend that some of these programs/files can be a bit 'bad'.

 

[quest7]

Solving this problem aside, it might be a good time to tell your friend that some of these programs/files can be a bit 'bad'.

Oh I told her. I download a bear share removal program to my flash and I will try to load it on her laptop. Bear share is not that easy to uninstall. I believe that is the main problem. But hey thanks a lot guys.

 

[unnamedny]

Try this app, it does miracles. ComboFix Download
After that Run a Malwarebytes.
Also check if her DNS is hijacked.

If windows system files are missing or damaged, you need to reinstall it.