MetroPCS PSA: Look to see if your phone's affected

[Gman9831]

Look and see if your phone will be affected by this

This morning, UPS delivered a letter from Metro. I imagine these are being sent to all the area stores/dealers:
"Due to the LTE network integration between MetroPCS and T-Mobile some phone models may experience an incompatibility issue that causes them to lose 4G LTE data connectivity. These phones will need a free software update in order to maintain optimum performance."

"Customers who do not have the latest software version may experience loss of 4G LTE data after July 31st, 2013."

Inside was a microSD card for installing onto phones that can't be updated via OTA.

I immediately updated the store's demo phone, which had been experiencing intermittent connectivity issues for several days which, of course, was taking a toll on the battery, as well as making the phone feel hot.

Since then, data connectivity has been consistent, the phone doesn't feel hot, and the battery isn't draining so quickly.

If you have a Coolpad Quattro, Huawei Activa, LG Connect, LG Esteem, Samsung Craft, Samsung Galaxy Indulge, Samsung Galaxy Attain, or Samsung Galaxy S Lightray, your phone may be affected and may need to be updated.

Correct.

Here's the list of affected models and the latest SW version:
Coolpad Quattro: Coolpad-5860E-AA083
Huawei Activa: M920V100R001C177B324SP01
LG Connect: MS840ZVA
LG Connect (VoLTE): MS840VVE
LG Esteem: MS910ZVE
Samsung Craft: S/W V. R900.DJ07 | LTE S/W V. R900.EF23A
Samsung Galaxy Attain: CDMA: R920.03 M.FG02 | LTE: SCH-R920.GE01
Samsung Galaxy Indulge: CDMA: R910.0.4M.GE06 | LTE: SCH-R910.GE01
Samsung Galaxy S Lightray: CDMA: R940.0.4MGE01 | LTE: SCH-R940.GE01

 

[tomatero96]

thats great! but what if your phone is rooted? would they still do the software update?

 

[xixion]

They called me about this update. should I go back to stock b4 headding to the store?

 

[angie2714]

thats great! but what if your phone is rooted? would they still do the software update?

unroot it by simply upgrading phone's software thru LGMobile Support Tool., fast and easy., i just did it and taking my phone to the store tonight.

 

[Steve1]

Look and see if your phone will be affected by this

Did this update and it removed root & wil not re-root Looks like the directorys needed to root are now wright potected/hidden. when opening system/data/ shows blank when trying to create "/tmp" says already there but cant see it. root tool fails to wright to any of the specified folder paths. anyone have any ideas ?

:IDK IF WAS JUST GLITCH BUT AFTER I GOT HOME THE PHONE FROZE. REMOVED BATTERY &TEH PHONE WAS WIPED BLANK SD NO CONTACTS NO APPS NADA.. SONETHING FISHY HERE... EVIL LG/METROPCS

 

[circtest]

Is there a definitive yes or no whether to be un-rooted to do this update? I just went through the hassle of upgrading to ZVE last week only to have everything wiped clean off my phone.

 

[Freshkryp69]

Do not update till a new root/rom/kernel that works 100% is avail!

You have been warned!

 

[BRAINZ2013]

Can i ask how did u root and what did u do to get zve . That's funny u was rooted and it wiped the phone clean i think u may have wiped data . But if u had done the backup i think u would be able to tell us where u made the misteak at . When u updated to the zve can i ask Did you do a reset to the phone to clear all old zvd junk from phone this would be data (etc) .

 

[Louvit]

I never got anything mailed to me but I got txt and voicemails, They advised I go the the store and have it done. I did, it took an hour and half and the guy said I would lose most of my information. I lost nothing and still getting texts, I called Metro and they don't know if it was done. They said go back, I went yesterday and they said it was a 3 hour wait....Is there anything I can check to see if the update was done??? I do believe there is a issue because I cannot load the BHTV app I ells me I must have a 4g phone.....this is a 4g.. even though Brighthouse cable says my phone is equipped for it (bhtv is live cable tv)

 

[bsquirrell]

I updated to ZVE, on the lg site with the update tool, I too keep getting voicemails from Metro. Is my phone already done, or do I still need to take it to the metro store. I lost root when I updated, but it is now rooted and using the stock de-oxed and bloatware removed from that master Ldrifta. can someone let me know, I don't want to have to go if I don't need to,

 

[Louvit]

I updated to ZVE, on the lg site with the update tool, I too keep getting voicemails from Metro. Is my phone already done, or do I still need to take it to the metro store. I lost root when I updated, but it is now rooted and using the stock de-oxed and bloatware removed from that master Ldrifta. can someone let me know, I don't want to have to go if I don't need to,

my phone was never rooted as far as I know running zve gingerbread

 

[Louvit]

I'm sure others are having issues

 

[Louvit]

so I went back to Metro they said as long as it says ZVE it was done... I am not sure of this , nothing was lost or changed..something tells me they weren't trained on this update

 

[cocokasper]

it will unroot your phone. it wont brick a rooted phone by updating. You can brick it if you don't follow the steps and have all the file right. but even then I or other people (in the esteem forum) can help you unbrick.

or if you are on stock rom, just unroot flash stock recovery, remove super user and ANY other rooted apps.
and take it to metro for the update. if you feel safer with them doing it.

I personally know more than the guys at my metro store, so I do it myself.
head here for help. Honestly theres no need to post and ask, all the info, steps, programs, and files are here http://androidforums.com/esteem-all-things-root/460450-lg-esteem-all-things-root-guide.html

 

[Louvit]

Mine is not rooted. I did not do the update the store did. there are other problems that makes me think the phone isn't right.... cant Dl bhtv app it tells me its not 4g. My e mail will stop sending and receiving for no reason I have to change it to 4g and then back to wi fi for e mail to start coming... time for an s3 or 4

 

[cocokasper]

I've never really used the stock ROM for any length of time. But what I have seen and heard is it blows. Lags, slow boot times, and numerous bugs. I have love the development in the customs ROMs for this device. I've ran Ldriftas, Dover, and PlayfulGods software, tweaks, kernals, and Roms and don't have any issues.

I'll hold out as long as I can waiting for this CM10, with fingers crossed.

Esteem handles everything I do on it, and works great. I see no need to get the newest handset because it's got more RAM and faster chipset.

I have however had to turn in my esteem twice for warranty issue. Once after a nandroid backup. the other was after I flashed CM10 and then restored back to ROM#2.
Both times the memory chipset (that retains the PRL and programming info) somehow failed or got fried. So every time I booted it was blank as far as the antenna info.

but I'm pretty sure that was caused by my old malware and virus infected PC via usb.

after a factory HDD reset, with nothing else installed, I have never had issues flashing, or pushing via ADB/commander/USB

 

[Louvit]

ok so why when I load my local cable tv app for live tv does it say 4g phone required. when on the cable sebsite it says my device is compatable

• need Android wireless device running Ice Cream Sandwich OS (excluding 7-inch tablets): Samsung Galaxy Nexus smart phone, Motorola Xoom or Asus EeePad tablet (for Live TV streaming ..... I have gingerbread....

Bright House TV
Bright House Networks - May 29, 2013

Entertainment
Device Only Installed

Loading device compatibility...

This app is compatible with all of your devices.

LGE LG-MS910


Unknown SoftwinerEvb...(this is my zeepad tablet that came from the factory rooted and that app wont do rooted

 

[BRAINZ2013]

Everyone has problems with the update but your phone will pop up with the update it takes ten minutes . But also the update go a little further than that what the store is doing and a store told me its best that u do the update . Now its a update to the lg tool the tool has a driver update this driver update is for the modem hook up . Now if any dont know what this control . Ril . Yes it control the radios . Now the update is a problem if u stay on the os but if you root its good . The lg os rom lag and the keyboard forceclose . But when u root and put the zve #2 works like a charm no lag .

 

[Louvit]

ok true honesty here WHAT???? lol. I got no pop up only txt and vm to take it to the store, they said if it's ZVE it was done. set as
version 2.3.4

what else ?

kernel
2.6.35.7 perf
lg-electronics @....
build gingerbread
sw ms910zve

 

[Louvit]

phone is now lagging , won't play some videos. they screwed it up....I attach a pic to a txt it says msg has expiried

 

[Louvit]

heres where I am now I dl all from Lg website, pluged in my phone, removed sd card. heres the screens that I don't understand, I see no difference weird 2 pics are too large and I took them all at the same time

 

[Mexjoker]

phone is now lagging , won't play some videos. they screwed it up....I attach a pic to a txt it says msg has expiried

Have you tried factory resetting it?

 

[Louvit]

Have you tried factory resetting it?

don't you lose everything then? Im a dumbass with phones..lol

 

[Mexjoker]

don't you lose everything then? Im a dumbass with phones..lol

Yes you will but if you have your contacts backed up to your gmail and have root(you can backup all apps and messages with titani backup) then you have nothing to worry about.

 

[Louvit]

Yes you will but if you have your contacts backed up to your gmail and have root(you can backup all apps and messages with titani backup) then you have nothing to worry about.

not rooted,the contacts I know are on google, s far as app's if I save them to the sd card and then remove it will they come back. I play black jack and poker and hate to lose my millions....lol..also how do I reset it and will it come back to life with the new update,,dam a lot of questions