Help Loads of issues with KitKat 4.4.2

[sheadawson]

Hey everyone,

Since updating my Nexus 4 to Android 4.4.2, I've had a tonne of issues when making and receiving calls.

* Screen does not turn on when someone is calling, so I can't answer the phone
* "return to call in progress" just returns me to my home screen so I can't hang up on someone I have called
* Dial pad does not seem to be aware when I am on a call, so dialing an extension when on a call does nothing, just starts searching for contacts with that number. This also means I am not able to perform any actions when in my voice mail box.

These issues are incredibly frustrating especially as I'm about to go on holiday and am using the phone a lot to organise stuff.

Googling around doesn't seem to have revealed many others reporting these issues so thought I try and make some noise and hopefully find a solution.

Many thanks,

Shea

 

[John Bean]

They all sound related, as though something - an app perhaps - has "stolen" some of the phone functions.

As a first attempt I'd go into settings, tap "Apps" then in the apps menu select "Reset app preferences" to ensure you get back to defaults.

 

[sheadawson]

Yeap that fixed it thank you for the suggestion!

 

[John Bean]

Good result

 

[jhonb]

Isn't that great when someone answers your post and solves your problem in 12 minutes?

 

[sheadawson]

It's excellent... just gotta put the question out there earlier

 

[jhonb]

I have had no bug issues. But I hate the new phone interface. Hate it!

 

[DC1022]

I'm having issues too. Is anyone else having problems with the volume rocker not functioning at all once in a while? I already did a factory reset as soon as I updated, just as a fact about what I've done, and also am stock. 4.4.2

 

[lunatic59]

I have had no bug issues. But I hate the new phone interface. Hate it!

I'm warming up to it, but it does take a good bit of getting used to.

I'm having issues too. Is anyone else having problems with the volume rocker not functioning at all once in a while? I already did a factory reset as soon as I updated, just as a fact about what I've done, and also am stock. 4.4.2

I haven't seen any volume button issues, but I've noticed some sluggishness when waking up the phone on Wifi. I think it renegotiates with the network first. It didn't do this on 4G and since I've switched to ART, It's even less.

 

[DC1022]

So my volume buttons always start working again after I do a reboot. Do you think a factory reset would fix the problem totally?

 

[lunatic59]

So my volume buttons always start working again after I do a reboot. Do you think a factory reset would fix the problem totally?

That would be hard to tell, especially if it's an app that's the problem. If you reset and then install the same app, you could end up right back here. Are you using any apps that are specifically designed to control sound? Custom volume levels or custom ringtone assignments? You might try simply clearing the apps caches and data and see if that solves your problem. FYI, clearing data will remove your settings for the app and put it back to a default state.

 

[El Presidente]

So my volume buttons always start working again after I do a reboot. Do you think a factory reset would fix the problem totally?

You could try running in safe mode for a while, see if the problem manifests itself. The phone will reboot, but when it loads, no 3rd Party apps will be running. If you don't experience the problem in safe mode, you'll know it's an app that's causing the problem.

You can boot in to safe mode here: https://support.google.com/nexus/answer/2852139?hl=en-GB

 

[DC1022]

No, I'm not running any apps that set custom volumes. I've had the same apps as I had before my KitKat update. That's why I feel like it has something to do with the update. Here are my apps if it helps: Airdroid, Box, Drive, Dropbox, Dynamic Notifications, Evernote, Glovebox, Flashlight, Hero Academy, LinkedIn, Pudding Monsters, Puzzle Retreat, Soundhound, textPlus, Where's My Droid, World of Goo.

 

[John Bean]

Have you tried safe mode as suggested? The fact that a misbehaviour didn't surface until after the update doesn't necessarily mean that the update was the cause of the problem, it still could be (and probably is) an app-related issue.

If the phone works in safe mode you have eliminated the phone and OS as a cause; after that you'll need to isolate which app is the real culprit.

 

[DC1022]

I have not, I'm going to try safe mode tomorrow and use my phone decently heavily to see if I get any results. I'll report back in a few days to see if I have any success or not. So far today the volume buttons not working has not been an issue. It's kind of a funny issue as only once in a while they will just not work, thus requiring me to reboot my phone to make them work. But, I'll report back my results in a few days of trying safe mode. Thanks for all the suggestions so far guys, really appreciate it.

 

[DC1022]

Just reporting my results. So after a few days of using safe mode, after turning my phone on today, the volume buttons were once again not working so I had to do a reboot to get them working once more.

 

[lunatic59]

Of you were still in safe mode and the buttons didn't work, I'd have to say it points to a hardware problem rather than software.

 

[DC1022]

Dangit! Ok well it only has happened once in the last week so I'm not to worried. I can wait till the Nexus 6!!!