Solve error -24 playstore without root

[nexus5user]

Hello all,

Since a few days i have a problem that i cant reinstall an app.
It downloads and when it tries to install it gives an unknown error -24.
I have looked around for a possible solution but all are based on that the phone is rooted.
Mine is not and do not intend to root as i dont like to risk my phone and i dont think ill use it besides this time.
Also been using the phone for some time now and dont want to reinstall everything and redo all the work.
Anybody have an idea how to solve this? The only thing i could find is to delete the package in data/data folder, but i dont have access to it.
Factory reset is not really an option as i have to start over again too.
I tried to empty the cache of playstore and delete all files but that didnt solve it.
Phone is a Nexus 5 4.4.2.
Thanks in advance!

 

[John Bean]

Welcome to the forum.

I can't help directly with your problem, but I advise you to re-post your query to the Nexus 5 forum where I think you'll get more useful replies

 

[EarlyMon]

Backup with Helium Backup, factory data reset and restore your backup.

You have corrupted data confusing the installer.

If you're not rooted, that's your only option, like it or not.

 

[nexus5user]

Welcome to the forum.

I can't help directly with your problem, but I advise you to re-post your query to the Nexus 5 forum where I think you'll get more useful replies

Done thanks

@Earlymon

Thanks for the advice, that seems like an great app!
What do i lose when i use this procedure?

 

[EarlyMon]

Done thanks

@Earlymon

Thanks for the advice, that seems like an great app!
What do i lose when i use this procedure?

You're going to lose some of your settings and account setups, not a lot iow, but some of your time.

If you're using a launcher like Nova, use its backup feature to save your home screen setups.

Verify that your contacts are safely on the Google web before proceeding.

 

[nexus5user]

You're going to lose some of your settings and account setups, not a lot iow, but some of your time.

If you're using a launcher like Nova, use its backup feature to save your home screen setups.

Verify that your contacts are safely on the Google web before proceeding.

Ok so games and saves are backed up to? and pictures i have to manually backup?

 

[EarlyMon]

Ok so games and saves are backed up to? and pictures i have to manually backup?

Yes, backup everything and then backup your internal storage to your pc to be safe.

 

[Thom]

We4lcome to Android Forums.

I moved this thread from Android Lounge to the forum dedicated to discussing the phone. There you will meet a lot of other users of your phone and can share ideas.

... Thom

 

[jj14x]

I know the problem has already been resolved, but would removing the google account, and adding it back have addressed this issue? (other google play installation/update errors do get resolved by this - unless the error 24 is something unique).

 

[EarlyMon]

I know the problem has already been resolved, but would removing the google account, and adding it back have addressed this issue? (other google play installation/update errors do get resolved by this - unless the error 24 is something unique).

Nope.

This is a general app install error that doesn't depend on your account or device type.

More details here when I helped a rooted user earlier this month with the same thing -

http://androidforums.com/6315612-post33.html