Email them and see if they know about the problem and ask them when they plan on patching it. Are you using any custom rom or have you modified your phone in any way?
Hi, I just got this too and the same thing happened to me. However I was able to fix it. It might be that your data file (.obb) is missing or you've misplaced it. If you decide to download the game, make sure to include the OBB file and place it in the /Android/data/obb/com.Rayark.Cytus directory. It should be around 700 MB. That solved my problem!
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