Help DI keeps rebooting!!! Help!!!!

[Jarpee]

I let my battery run down and then while charging I tried to turn the phone back on but it kept going from the white HTC screen to the black VZW screen and back. I tried a battery pull but it continued to do it, even while plugged in. I did another battery pull and now it is charging. Any ideas?

 

[Jarpee]

Any ideas?

 

[sgtmilstack]

I remember seeing a thread in this forum or android central relating to your problem. Some people are having that problem.

Wish I could help, but I don't have the D. Inc. yet.

 

[Jarpee]

It didn't happen until I let the battery totally die. Now it keeps doing it.

 

[Reddog80p]

It didn't happen until I let the battery totally die. Now it keeps doing it.

I'd let it charge for a few hours then try it. If it don't work I'd call up CS or look around for other threads that are similar.

 

[Jarpee]

I'd let it charge for a few hours then try it.

That's what I'm doing, I guess I shouldn't have let it totally die, I thought thats what I needed to do to train the battery though.

 

[jbdan]

There are a few threads RANDOM REBOOTS floating around seems to be an issue with signal quality being very low or none then a reboot. Happened to me once so far as I cross my fingers

 

[InTheCreek]

Jarpee - See this thread:

http://androidforums.com/htc-incredible/69315-random-reboots.html

Are you in NC?

It looks like most of the problems are in the Triad area.

 

[Jarpee]

There are a few threads RANDOM REBOOTS floating around seems to be an issue with signal quality being very low or none then a reboot. Happened to me once so far as I cross my fingers

I know, but i'm in the same place I have been all day. Same signal. This is the first time this has happened and only after I let the battery die.

 

[Jarpee]

Jarpee - See this thread:

http://androidforums.com/htc-incredible/69315-random-reboots.html

Are you in NC?

It looks like most of the problems are in the Triad area.

Nope, TN.

 

[spartan141]

This phone requires quite a bit of energy to run. So if u let it die and then put it on the charger and then turn it on all its going to do is go into a boot loop. U have to let it charge back up that's all it is its just a dead battery and there is not enough energy to make it through the boot process that's all.

 

[Jarpee]

This phone requires quite a bit of energy to run. So if u let it die and then put it on the charger and then turn it on all its going to do is go into a boot loop. U have to let it charge back up that's all it is its just a dead battery and there is not enough energy to make it through the boot process that's all.

I sure hope you are right. How long should I let it charge until I try to turn it back on?

 

[spartan141]

I sure hope you are right. How long should I let it charge until I try to turn it back on?

Plug it into the wall and leave it in for 30-40 mins. You'll be ok.

 

[Jarpee]

fingers crossed, still charging.

 

[Jarpee]

Nope, just tried it after an hour and half of charging. It still keeps the rebooting cycle going. No what?

 

[spartan141]

Take it back to VZW.

 

[Jarpee]

It booted normally without the sd card.... It said it was unrecognizable... seehttp://androidforums.com/htc-incredible/70102-sd-card-unrecognition.html

 

[tarponbeach]

I have had mine since Tuesday, with no reboots, until this morning.

Phone was charging all night, got up at 7 am, and hit the power button. Screen came on, and the location warning screen was displayed, indicating it had rebooted during the night. I went to "Settings"--->"Phone"--->"Battery"--->"What has Been Using Battery", and found that the up time was 2 hours, 20 minutes, indicating that it had rebooted about 4:30 am.

 

[CRPercodani]

If you let the battery completely drain then yes you will need to let it charge for about 30 minutes ON A WALL OUTLET before powering it back up. Don't even bother using a PC/USB to charge it if your in this situation. Corrupt SD cards can also cause boot loops, just pull the card and get a adapter for your PC so you can format it.

 

[DPDAndroid]

I started another thread on this in error, but I have had 20+ reboots in less than 24 hours, several occurred back to back!

My first one occurred right after a CSR had me do a battery pull while setting up my exchange email 10 minutes after I opened the box. This is obviously a wide spread issue, most likely a bad batch.

Guess I will be going to VZW today to swap it out! Otherwise this phone is AWESOME!

 

[DPDAndroid]

Here's a side note......Since I replaced my 2GB SD card with a 8 GB SD card I have not had a reboot. Coincidence or is it a card/reader issue?

 

[jcsizemore]

Took my phone back to the store yesterday for a replacement. The manager said that HTC and Verizon are aware of the power-cycling problem. The replacement phone I got worked great last night but has power-cycled 3 times this morning...twice while just lying on my desk and once while i was using the photo app. Last night I was connected to my wifi and had no issues. Today I am at work and using 3g.

 

[jcsizemore]

Oh and I live in the Triad area of NC

 

[InTheCreek]

Winston Salem VZW said that it has something to do with the local switching from tower to tower.

They said it won't do any good to trade it for another phone because it's just going to do the same thing.

Doesn't sound good at all.

 

[DPDAndroid]

Winston Salem VZW said that it has something to do with the local switching from tower to tower.

They said it won't do any good to trade it for another phone because it's just going to do the same thing.

Doesn't sound good at all.

I'm @ work in Durham now and it hasn't happened. That is probably why. Makes sense I live in a rural area and when the phone tried to triangulate my location it went spastic in Google Maps!

When I was driving west on I-85 from Graham to Durham it reset 6 times!