Anybody else getting the run around in the store?

[bbeelzebub]

LOL

So, I went in and they looked up our family plan. Said contract wasn't up for another year on the main line, two on a secondary. I explained that was impossible, then said it distinctly online says we can do early upgrade. They kept fighting me on it. So, being the confrontational person I am... I purposely pissed off the girl working so she'd get rude. Then complained to her boss. They said to come back tomorrow and I can get two new DIs for 199 a piece and they'll give us a new contract.

Seriously, I love Verizon's service, but however they jacked our accounts is silly. Still... One more day!

 

[constant.repetition]

I had to call customer service 4x before they actually reset my upgrade eligibility date and NE2. the first CSR i talked to was telling me that I was lying and that I accepted a new two year contract for my eris that i have had on my line for over 4 months (it was purchased on a COMPLETELY DIFFERENT account). After arguing with him for 15 min I asked to speak to his manager and she reviewed the acct but then my freaking phone died (i wanted to die a little). my mom had bought a phone, a little over a month ago, and then returned and exchanged for another one. they had used her upgrade the first time and when she exchanged it for another one the corp store rep used my line's upgrade. I even told this rep about the possibility of that happening and he said it was impossible and told me again that I accepted a new 2 year contract (on a phone that I have had activated on my line for over 4 months). I called back and it was noted on my acct for them to reset everything but it never happened so this CSR said his supervisor would have to do it but that it takes awhile for the website to refresh. I called back a fourth time 3 days later and this CSR was able to get his supervisor to do it while i was on the phone FINALLY within 3 minutes of placing my call. it was pretty ridiculous what i had to go through to get my incredible, but i now have it and i couldn't be happier )) oh btw, blame the adderall for the length of this post. haha :}

 

[AFAngryWarrior]

As a Verizon Wireless employee, I have to agree with 5th Element. However, try as you may I have nerves of steel. I find it funny when customers start yelling, because my constant smile just makes them even more mad because they cant get me to react. Even though people like you try very hard to get me to. Even my Supervisor says there are times when she would have gotten at least defensive when all I do is smile even wider, but looking in my eyes you know I'm giving you a big "FU" behind my smile. Thank you for admitting to the world that its not always the Reps, there are customers like you that create the problems.

 

[bbeelzebub]

As a Verizon Wireless employee, I have to agree with 5th Element. However, try as you may I have nerves of steel. I find it funny when customers start yelling, because my constant smile just makes them even more mad because they cant get me to react. Even though people like you try very hard to get me to. Even my Supervisor says there are times when she would have gotten at least defensive when all I do is smile even wider, but looking in my eyes you know I'm giving you a big "FU" behind my smile. Thank you for admitting to the world that its not always the Reps, there are customers like you that create the problems.

I never yelled or anything. I just got her flustered enough to where she got really bitchy and then looked at one of her co-workers smiled and said, "Okay, on that note, let's go ahead and talk to the manager now". Had she been polite and never lost her cool, I would have been fine leaving and paying my 115 dollar ETF and just starting over on the other line. Meh. She gave me exactly what I wanted.

The problem is, she shouldn't be working in Customer Service if she can't deal with people like me. It's a sad reality, but truth. Not to mention, they are the ones that ****ed up my account. Not me.

I would have bitch slapped her need be, as I knew I was in the right in regards to my account. The fact that I got my dad's line upgraded as well as a result of her rudeness when he still has 20 months on his contract, well, that was all icing on the cake and very much appreciated. I hope she is the one that helps me tomorrow so I can gloat and smile and set her off again. LOL

 

[bbeelzebub]

I had to call customer service 4x before they actually reset my upgrade eligibility date and NE2. the first CSR i talked to was telling me that I was lying and that I accepted a new two year contract for my eris that i have had on my line for over 4 months (it was purchased on a COMPLETELY DIFFERENT account). After arguing with him for 15 min I asked to speak to his manager and she reviewed the acct but then my freaking phone died (i wanted to die a little). my mom had bought a phone, a little over a month ago, and then returned and exchanged for another one. they had used her upgrade the first time and when she exchanged it for another one the corp store rep used my line's upgrade. I even told this rep about the possibility of that happening and he said it was impossible and told me again that I accepted a new 2 year contract (on a phone that I have had activated on my line for over 4 months). I called back and it was noted on my acct for them to reset everything but it never happened so this CSR said his supervisor would have to do it but that it takes awhile for the website to refresh. I called back a fourth time 3 days later and this CSR was able to get his supervisor to do it while i was on the phone FINALLY within 3 minutes of placing my call. it was pretty ridiculous what i had to go through to get my incredible, but i now have it and i couldn't be happier )) oh btw, blame the adderall for the length of this post. haha :}

Sadly, it doesn't take much intelligence to do these jobs, yet they have them. I got five different stories in regards to my account, all wrong. The fact that nobody could tell me the same date for my NE2 is a pure sign that they have some real winners working there.

Like I said, it's a shame they have kick ass phone service, but shitty customer service at times. Not all of them, but a lot of them are morons in every sense.

 

[Vihzel]

Yipes... now that's desperation.

 

[ch2423]

I think you guys are missing the part where Verizon messed up the OP's dates. All he did was set it right. The whole point of a customer service rep is to tell you no, stand by what the computer says (even if it's wrong) and go get the manager when they outlive their usefulness. All of that was accomplished.

She'll still have her job, the OP got his phones and the manager will write it off. It's how retail works.

 

[tats_06]

I don't believe in being rude to get what you want, but I have had VZW over charge me close to $400 and they could not tell me or explain what the fees were and where they came from....so, in this case as a customer I have a right to be frustrated.

 

[Mischka7]

I've always had great service with VZW; moreso w/ their call-in service as opposed to their brick-and-mortar stores. Now AT&T and their compadre Cingular...that's a whole different ball of wax.

 

[Needz_Android]

gotta agree with the 5th element here

people like bbeelzebub are whats wrong with the world.

all over a phone..

 

[Blaven]

I never yelled or anything. I just got her flustered enough to where she got really bitchy and then looked at one of her co-workers smiled and said, "Okay, on that note, let's go ahead and talk to the manager now". Had she been polite and never lost her cool, I would have been fine leaving and paying my 115 dollar ETF and just starting over on the other line. Meh. She gave me exactly what I wanted.

The problem is, she shouldn't be working in Customer Service if she can't deal with people like me. It's a sad reality, but truth. Not to mention, they are the ones that ****ed up my account. Not me.

I would have bitch slapped her need be, as I knew I was in the right in regards to my account. The fact that I got my dad's line upgraded as well as a result of her rudeness when he still has 20 months on his contract, well, that was all icing on the cake and very much appreciated. I hope she is the one that helps me tomorrow so I can gloat and smile and set her off again. LOL

All I have to say is wow dude, to say you're going to bitch slap her if need be is really uncalled for. You are the kinds of people who have no people skills or compassion for others. I personally would have asked you to leave the store and called the cops if I even got the slightest hint that you were thinking of doing physical violence on a store employee over a phone contract. Obviously you are a young immature kid that needs to grow up. And don't worry there is always someone out there that is more of a rude obnoxious jerk than you and I hope you run into that person one day. And in reality everyone talks tough on the internet, you're probably just some emo kid who just wanted to rant and sound tough like you did something good.

 

[irishone]

Bitch Slap? Really?
This is the new generation folks. It's all about me, me, me and screw anyone who gets in my way.
I don't know how old you are but you are in for a rude wake up call. I hope to god you never have kids, or a wife you can bitch slap around.
Reality is.....FOR GOD'S SAKE IT IS ONLY A PHONE. I'd hate to see how you react to the really important things in life.

I never yelled or anything. I just got her flustered enough to where she got really bitchy and then looked at one of her co-workers smiled and said, "Okay, on that note, let's go ahead and talk to the manager now". Had she been polite and never lost her cool, I would have been fine leaving and paying my 115 dollar ETF and just starting over on the other line. Meh. She gave me exactly what I wanted.

The problem is, she shouldn't be working in Customer Service if she can't deal with people like me. It's a sad reality, but truth. Not to mention, they are the ones that ****ed up my account. Not me.

I would have bitch slapped her need be, as I knew I was in the right in regards to my account. The fact that I got my dad's line upgraded as well as a result of her rudeness when he still has 20 months on his contract, well, that was all icing on the cake and very much appreciated. I hope she is the one that helps me tomorrow so I can gloat and smile and set her off again. LOL

 

[Teibidh]

Just remember that not everyone who works in retail is as stupid as you would like them to be, there are plenty of managers at various companies who would happily discontinue business with someone they knew was harassing one of their employees.

 

[Quintessence]

People arn't perfect. Verizon has messed up my dates too. I called them, and after hours on the phone they fixed it.

But sometimes it does happen. One time an employee refused to honor our NE2. We called out the manager and he told her to do it. She tried again to run it past us without the NE2, so we called him. He dismissed her and finished it himself. He gave us free screen protectors and i've yet to see her again.

And for the record, I work in retail, also with cell phones. I don't understand why she would do this, but I did have a right to, as we were well within the means to use our NE2.

 

[Teibidh]

People arn't perfect. Verizon has messed up my dates too. I called them, and after hours on the phone they fixed it.

But sometimes it does happen. One time an employee refused to honor our NE2. We called out the manager and he told her to do it. She tried again to run it past us without the NE2, so we called him. He dismissed her and finished it himself. He gave us free screen protectors and i've yet to see her again.

And for the record, I work in retail, also with cell phones. I don't understand why she would do this, but I did have a right to, as we were well within the means to use our NE2.

Nothing wrong with speaking to someone else if you genuinely feel you're getting shafted. I can say that in all my years as a customer I've never once felt the need to ask to speak to someone else. If I get a bad vibe from someone or start to suspect that I"m not getting the right information I take my business elsewhere.

 

[Quintessence]

Nothing wrong with speaking to someone else if you genuinely feel you're getting shafted. I can say that in all my years as a customer I've never once felt the need to ask to speak to someone else. If I get a bad vibe from someone or start to suspect that I"m not getting the right information I take my business elsewhere.

Exactly, its just that normally we get incredible customer service at the store. The manager even called us a week later apologizing again for the mishap and asked us if we were enjoying our phones.

Since then, no problems whatsoever.

 

[Slug]

Please keep your contributions civil and respectful. Cut out the insults and name-calling or infractions will result.