Help The CommServer has Started?

[Deleted User]

Hi guys, I have a Moto G, and all of a sudden, when I plugged my phone in to charge, it restarted itself, and in the notifications, it had an android icon, and said "The CommServer has Started". And then when I pulled the charger out it restarted again and went back to normal. Please help.... anyone? Was it a hack from an app? It has gone back to normal now, it doesnt happen when I plug it in. It only happened once this morning.

 

[DonB]

I moved your thread to the Moto G section for for proper support. If you see you don't get enough responses report your thread and we'll move it back to the A Lounge

 

[DonB]

First you can try a different charger. Then also check and see what apps you recently installed, see if you have a Rogue app.

 

[Deleted User]

First you can try a different charger. Then also check and see what apps you recently installed, see if you have a Rogue app.

Thanks for moving my thread. I was going to put it in Moto G, but noticed there isnt much traffic in there.

Anyway, it only done it once, it isnt doing it anymore. And its the same charger I always use. Its plugged directly to a socket, and not a computer. It would be handy to know what the actual message means, and what it does.

 

[Thom]

You are not root-ed?
It was powered on when you plugged it into the charger?
It happens every time you plug it into the charger now?

If the answer to all three questions is yes ... try running in Safe Mode (disabling al apps you added without uninstalling them). If the problem stops it is caused by an app that you added.

... Thom

 

[Deleted User]

You are not root-ed? - No
It was powered on when you plugged it into the charger? - Yes
It happens every time you plug it into the charger now? - No

It only happened that one time. I cannot recreate the issue.

 

[Thom]

Since you are root-ed ...

There are two sub-forums for root-ed Moto G phones. Tell me which is right for you an I will move your thread to that area where other users may be able to help.

... Thom

 

[Deleted User]

Since you are root-ed ...

There are two sub-forums for root-ed Moto G phones. Tell me which is right for you an I will move your thread to that area where other users may be able to help.

... Thom

Ah, sorry, I must have read your question wrong, my phone is not rooted

 

[Thom]

In that case ... if it starts happening again ... try running in Safe Mode. As DonB suggested it might be a glitch with the charger.

So ... wait and see if it happens again.

... Thom

 

[Deleted User]

In that case ... if it starts happening again ... try running in Safe Mode. As DonB suggested it might be a glitch with the charger.

So ... wait and see if it happens again.

... Thom

Ok thanks. So no one has ever seen this message before?

 

[alfick3]

I just got mine the other day (last Friday), and rooted it right away, but I haven't seen it yet at this point.

 

[mj02x]

I have the same problem and yes to all three questions. How do I get into safe mode?
Thanks in advance
By the way, ever since commserver came up I can't recharge the phone. It only works if the charger is plugged in.

 

[Thom]

Enter Safe Mode ...

While your device’s turned ON, press and hold the Power button.
When the menu appears, tap on Power off option for a few seconds.
A prompt should appear asking if you want to reboot into Safe Mode. Hit OK.
Done

Exit Safe Mode ...

Power off/power on

... Thom

 

[DeathToFlesh]

I haven't came across this problem on my xt1031, sounds like there may be a software glitch possibly caused by an app out hardware malfunction?

 

[mj02x]

Thanks for the help. It look likes its the charger. I replaced the charger and the problem went away. It appears that Commserver is a diagnostic program within android?

 

[iner]

I have the same problem and yes to all three questions. How do I get into safe mode?
Thanks in advance
By the way, ever since commserver came up I can't recharge the phone. It only works if the charger is plugged in.

I am facing the same issue. I rebooted in safe mode . After sometiome it automatically rebooted to normal mode. Still i have the problem. The commserver app is unable to stop too. Please give me some solution

 

[Thom]

A normal reboot will take it out of Safe Mode ... so it did a normal reboot.

If it was mine I would be standing in front of the person I bought it from looking for a hardware solution.

The first thing he/she is gong to ask if you did a Factory Data Reset.

... Thom

 

[Jleeblanch]

So I just stumbled upon this CommServer notification. It appears to be some kind of device test? I'm somewhat curious about this because I've had quite a few Android devices over the years ranging from Moto, Samsung, LG, Asus, and HTC and I've yet to come across this.

Going to do some more digging on this situation.

 

[MrCarrot]

So do we think this is somehow related to which charger is used?

Because we've already established that some chargers are more reliable than others.

At first I thought it was a great idea that a charger wasn't provided with the phone to save money. But I'm wondering if it could be a decision that Motorola might live to regret since it seems third party chargers are causing a few different issues (I went through 3 chargers before I found one that actually worked properly with the phone).

 

[thege128]

It sounds as if the charger is leaking voltage to one of the pins that normally doesnt have voltage.

I have a "fastboot" cable, which is designed to push +5vdc to one of the other pins. My original Kindle Fire reacts to this by rebooting into fastboot mode, my Moto G reboots with the CommServer running, as you described above.

I guess its up to the individual device as to how it reacts, if at all, but a "fastboot" cable is a special USB cable used by technicians to put devices into a special mode for diagnotics and testing. I bought it because my Kindle Fire was bricked, and this special cable is the only way I could get it into fastboot mode so I could reflash it.

 

[sindhu vempalle]

i am having the same problem i have tried everything you quoted but nothing works what should i do now

 

[Saamarth Gupta]

I had the same issue today. For some reason, my device went into bootloop and then crashed, after which my Cache was Being Rebuilt (The Android is Starting Screen). The problem is your Charger. I tried on different phones and all of them responded the same way, then i got hold of a multimeter, and checked the voltage coming out of the charger, it was fluctuating, and going really high.
Hope this helps!

 

[Calomaxgold]

I had this message on my Moto g 4g this evening when it hasn't been on charge since thi morning. I had been trying to clear the cache but when I went select recovery mode I just get an android on its back with "No Command". Then it starts up normally. So I thought I'd try a factory reset but when I select that it just boots normally. I've rebooted and the Comm Server message has cleared.

 

[Hbp885]

I am facing the same issue. I rebooted in safe mode . After sometiome it automatically rebooted to normal mode. Still i have the problem. The commserver app is unable to stop too. Please give me some solution

I have also come across the same problem.. if anyone has solution on it.. pls post it asap.

 

[chetan2p]

I faced the same problem in my Moto g 1st Gen XT 1099. When I plugged my phone in to charge, it restarted itself, and in the notifications, it had an android icon plus did not detect SIM cards, and said "The CommServer has Started". And then when I pulled the charger out it did not start up. The problem gets repeated when charger was reconnected. So, after reading this forum, changed the charger, and the phone gets got back to normal and is working fine now. So, charger was the issue.