Hi Everyone,
My fiancée and I have run into major network issues since installing the Lollipop update the other day.
We both are coming from old Galaxy S3s. She got her Note 4 a month ago and absolutely loves it! I got mine 3 days ago and waited until my case arrived to activate mine. Almost immediately after activation, it downloaded Lollipop. Shortly thereafter, her phone updated as well.
Ever since the update, we can hardly connect to LTE 4G network, 3G, and rarely get more than 1 bar of cell service. In all the same places our S3s had full 4G and cell coverage, the Notes have almost none. The LTE icon will light up, the little sun icon will spin and then it just goes out. Once in a while, the 3G icon will light up for a few moments. We can't even use our GPS as it can never get a data connection.
I just got off the phone with Sprint and after a while of the tech 'googling' he comes back and tells me that the Note runs on the new Spark network and there is no Spark coverage in my area. So the Note can only use the Spark network and not the normal 4G network? I tell him it worked fine before the update so his suggestion is to uninstall Lollipop. If that doesn't help, I should bring it to a Sprint service center. I don’t want a new phone because I don’t believe the phone is the problem. Not with the exact same issues occurring on to separate phones. Plus, I don’t want to have to buy another $30 glass screen protector.
Has anyone else had this issue? Can anyone help me out with some suggestions, ideas, answers, opinions? I am so freakin' frustrated right now. Thank you all for the time and have a great day!
Respectfully,
George D.