Help Dead Pixels?

[liljonnyboy]

So today I noticed what seems to be a dead pixel (Not really dead, it just stays the same color). I'm not 100% sure if it is,but I notice that it's pretty much always a blue-green color. I tried doing a pixel fix by using one of those videos on youtube, but no luck. I did notice, however, that if i paused the video, the pixel would be filled in on a blue or green picture, but on red it would turn black. Anyone have any suggestions? If not, do you think I should try exchanging it?

 

[CatsTide]

yes...i would exchange it....

 

[liljonnyboy]

I also got the phone in from the mail. If I were to exchange it, would I go to a Verizon Store or ship it back to an address? And would I still have to pay for the restocking fee?

 

[liljonnyboy]

Bump.. Help greatly appreciated

 

[FierceDeityLink1]

I believe you can go to a store if they have it in-stock, but it might be easier to just call *611.

 

[liljonnyboy]

I believe you can go to a store if they have it in-stock, but it might be easier to just call *611.

Would I still have to pay a $35 or not since this is a defect of the phone?

 

[FierceDeityLink1]

Would I still have to pay a $35 or not since this is a defect of the phone?

No, you shouldn't have to.

 

[liljonnyboy]

Thanks for the help.

 

[woop]

Just curious, do you have a picture or can you take one? I'd be interested to see where and how it looks like to make sure it doesnt happen on my phone.

 

[liljonnyboy]

Just curious, do you have a picture or can you take one? I'd be interested to see where and how it looks like to make sure it doesnt happen on my phone.

Sorry, I don't have a camera, but I can try to describe it the best I can. Basically on my Incredible, if you were to pull up a full screen HTC weather widget, you would see a small blue pixel surrounded by the sun in the upper middle area of the screen (Keep in mind the location might be different on different phones).

I have noticed that when it's against darker colors like green or blue, it will change, but if it's against lighter colors like orange or red, the color is either black or blue. It's not noticeable at first, but once I spotted it, it kept annoying me. It really sticks out after a while too..

 

[fueledbynewjersey]

Ive had dead pixels on devices before, they can be very annoying. hopefully you only have a stuck pixel and not a dead pixel. In some case you can download a program that will flash colours rapidly on the screen and that will hopefully "jumpstart" the pixel into acting normally. Im not sure if they make any for the specific programs on the market place. you may have to just download a video and transfer it to your phone. This youtube vid is pretty good, YouTube - Stuck Pixel Fixer, just leave that on a loop for a while (fair warning: DONT WATCH IF YOUR EPILIPTIC). If THAT doesnt work. then i would suggest gently literally rubbing the pixel away while the video plays. Sometimes that works. but only a last resort before you return it. WOAH this is along post. hope that helped!

 

[liljonnyboy]

Ive had dead pixels on devices before, they can be very annoying. hopefully you only have a stuck pixel and not a dead pixel. In some case you can download a program that will flash colours rapidly on the screen and that will hopefully "jumpstart" the pixel into acting normally. Im not sure if they make any for the specific programs on the market place. you may have to just download a video and transfer it to your phone.

Thanks, but I've already tried this before. I left it on for quite some time, but the blue dot is still there =/ I'll be sure to try rubbing it while it plays before i return it though. Sad to see such a great phone have such a small but annoying problem.

 

[BetterMost]

So today I noticed what seems to be a dead pixel (Not really dead, it just stays the same color). I'm not 100% sure if it is,but I notice that it's pretty much always a blue-green color. I tried doing a pixel fix by using one of those videos on youtube, but no luck. I did notice, however, that if i paused the video, the pixel would be filled in on a blue or green picture, but on red it would turn black. Anyone have any suggestions? If not, do you think I should try exchanging it?

I would swap it out for sure.

 

[klownin5643]

Same issue just noticed it today.. thats bs... i love this phone... this pixil thing is going to annoy me though if i dont get it replaced. out of curiosity, if 1-2 pixils are dying. is that a bad sign for the rest of the screen?

 

[necosino]

Not necessarily Clown, but you should still get it replaced while you can.

Sent from my HTC Incredible using Tapatalk Pro.

 

[klownin5643]

my main problem with getting it replaced would be... they are going to send me a refurbished phone... what if this refurbed one has more annoying issues.??? that would suck.