I have a HUGE problem with Seidio!!!

[smacinskyjr]

I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.

When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn

 

[Phydeaux]

Sooo... they're replacing your defective battery and dock. In the mean time, they're letting you borrow a new battery (since you lost yours).

Sounds like your biggest inconvenience is centered around you losing your stock battery.

 

[Louns]

Hey, thanks for sharing.

 

[howarmat]

what does this have to do with the incredible? are you just posting to bash the company?

 

[armoredsaint]

good info, but paragraphs...seriously dude.

 

[sean76]

I deal with Seidio all the time, there a good company to do business with.

 

[clevinger]

I wouldn't be so quick to downplay his issue. The fact that he received a defective battery and dock is an issue. That the customer service associate misled him and that he has to pay return shipping for their mistake is a big issue.

 

[Ryobi]

Seems like everybody is quick to pass judgement on someone who has a problem until they have a problem.

smacinskyjr, Good luck with your problem

 

[TonyG916]

 

[smacinskyjr]

Sooo... they're replacing your defective battery and dock. In the mean time, they're letting you borrow a new battery (since you lost yours).

Sounds like your biggest inconvenience is centered around you losing your stock battery.

Umm NO seidio fan boy I am borrowing nothing.... I have paid $139 and some change for two batterys one of which was defective. They sold the defective product I didnt make it defective it was bad when I got it!

 

[smacinskyjr]

what does this have to do with the incredible? are you just posting to bash the company?

No bashing, im just stating my facts. I do own an incredible and they do sell products for the incredible, but i guess it could have went into the general forum??? I just want people to know how thier customer service is!!

 

[smacinskyjr]

good info, but paragraphs...seriously dude.

Sorry... is that any better for ya!

 

[smacinskyjr]

I wouldn't be so quick to downplay his issue. The fact that he received a defective battery and dock is an issue. That the customer service associate misled him and that he has to pay return shipping for their mistake is a big issue.

Thank you... this is how I see it also. In the end I may have my products, but i'm still out the extra $20 for having to ship the defective merchandise twice.

I like the products and like the quality even though I got a couple duds, but the "CUSTOMER SERVICE" is a HUGE issue to me. I have spent a lot of money, just to have to pay more again for their defective merchandise.

 

[seVer]

you don't ahve to pay to return anything- it's called denying the shipment.

 

[fastharryDOTcom]

If you had bought the I Phone with a non replaceable battery you would not have this issue...

 

[evilotto]

every company sometimes ships defective items, most wouldn't let you use a loaner for free while they are repairing/replacing your defective item. seems like pretty good customer service to me. and sure it sucks that they are sending the other battery out but like someone else said, it's simple, just refuse the shipment.
I see way too many people on these forums that, anytime everything doesn't go perfectly for them, that it's the end of the world and they lay blame on everyone else. here it all the time "blah blah blah company sucks because I got a bad item", blah blah blah company sucks because my shipment was a day late", blah blah blah company sucks because they won't let me pre order" , etc etc.
remember, not everything in this world is going to cater to YOU. most of these company's have 1000's of shipments and the majority of those shipments go off without a hitch, a company doesn't suck just because "your" shipment wasn't perfect.

rant over...just tired of thread after thread of "this company sucks because I was slightly inconvenienced"

 

[smacinskyjr]

you don't ahve to pay to return anything- it's called denying the shipment.

I have to accept the shipment it has my new car dock in it, along with the battery they should have kept.

 

[smacinskyjr]

every company sometimes ships defective items, most wouldn't let you use a loaner for free while they are repairing/replacing your defective item. seems like pretty good customer service to me. and sure it sucks that they are sending the other battery out but like someone else said, it's simple, just refuse the shipment.
I see way too many people on these forums that, anytime everything doesn't go perfectly for them, that it's the end of the world and they lay blame on everyone else. here it all the time "blah blah blah company sucks because I got a bad item", blah blah blah company sucks because my shipment was a day late", blah blah blah company sucks because they won't let me pre order" , etc etc.
remember, not everything in this world is going to cater to YOU. most of these company's have 1000's of shipments and the majority of those shipments go off without a hitch, a company doesn't suck just because "your" shipment wasn't perfect.

rant over...just tired of thread after thread of "this company sucks because I was slightly inconvenienced"

Ok, how about you send me $70 so it is you that is "slightly inconvenienced". It's easy to sit there behind your keyboad all high and mighty when it's not your money, time , or head ache. This is not good customer service. I'm not disputing seidio has good products, I like their stuff, but the service you get when they sell you defective items is horrible. If it had not been for this whole ordeal I would buy their battery for the incredible, but now They wont get one red cent more from me. I may even buy the battery, but it will be from amazon where it is $10 cheaper.

 

[evilotto]

Ok, how about you send me $70 so it is you that is "slightly inconvenienced". It's easy to sit there behind your keyboad all high and mighty when it's not your money, time , or head ache. This is not good customer service. I'm not disputing seidio has good products, I like their stuff, but the service you get when they sell you defective items is horrible. If it had not been for this whole ordeal I would buy their battery for the incredible, but now They wont get one red cent more from me. I may even buy the battery, but it will be from amazon where it is $10 cheaper.

the point is you CHOSE to buy the extra battery for $70. they agreed to refund your money for that $70 after you got your new battery. very few company's would do that for you. also, YOU lost your oem battery, NOT SEIDO, they didn't have to do anything for you but they were kind enough to let you use a battery. I'm sorry but the blame for this "inconvenience" ls on you for losing your original battery, not on seido for letting you use a battery while you waited on another. I'm sorry but most company's would say "sorry about the defective product, and you would be without a phone until they sent you a replacement.

what if you were to get a defective battery from amazon? would they suck as a company because of that? do you think they are going to loan you a battery until the replacement is shipped?

 

[brichi]

where's the 2800mah battery on their site for the inc.? I only see the 17 and 35

 

[smacinskyjr]

the point is you CHOSE to buy the extra battery for $70. they agreed to refund your money for that $70 after you got your new battery. very few company's would do that for you. also, YOU lost your oem battery, NOT SEIDO, they didn't have to do anything for you but they were kind enough to let you use a battery. I'm sorry but the blame for this "inconvenience" ls on you for losing your original battery, not on seido for letting you use a battery while you waited on another. I'm sorry but most company's would say "sorry about the defective product, and you would be without a phone until they sent you a replacement.

what if you were to get a defective battery from amazon? would they suck as a company because of that? do you think they are going to loan you a battery until the replacement is shipped?

I blame no one but me for allowing my kids to get any where near my cell phone accessories. This is how my oem battery got lost. Seidio sure didnt mind taking my almost $70 extra, infact it was their idea. I appreciate that, but what I dont appreciate is them not keeping up with their end of the bargan and refunding my money like they offered to do. They will however still refund my money, but at even more cost to me. I'm glad you too are such a huge fan boy for seidio. I'm quite sure if the shoe was on the other foot you would feel the same way for having to spend so much more of your hard earned money for their defective product. Or may be your money isnt hard earned at all, and you have been one of the one who hasn't had to ever work for anything. By your comments it sounds like the latter to me. I was not born with the perverbial silver spoon so the extra money I have had to spend for seidio's faulty product does gripe me a great deal. That could have been $20 more I could have put towards my childrens college fund, but instead I have to essentially give a corporation that extra money.

 

[smacinskyjr]

where's the 2800mah battery on their site for the inc.? I only see the 17 and 35

This is when I had my moto droid.

 

[smacinskyjr]

...And about buying the battery through amazon... Well their customer service cant be any worse than Seidio's

 

[brichi]

This is when I had my moto droid.

ahhh gotcha, thx

 

[seidioseidio]

I am having a HUGE problem with seidio!! I ordered the home cradle, the car dock, the 2600 mah battery, and the extended battery case and holster combo for my moto droid for a total of $170. My car dock and battery turned out to be defective so I needed to send them back for replacement.

When I called to get all this handled they said that I would have to send them back to get them exchanged. Since I lost my OEM battery and couldn’t do without my phone for the two plus weeks that it would take to resolve this issue so I had to buy another battery for an additional $69. This time it was not a 2600 mah but the new 2800 mah battery. They discontinued the 2600 mah which leads me to believe that they were known to be defective.

The girl I was doing the order with said that when the items are received I would be refunded the $69 that I had to spend for the new battery. Now I get my shipping invoice for the defective items that were being replaced and returned and low and behold they are shipping me another 2800 mah battery, the one I was supposed to be refunded for.

So I called today to inquire why the battery was being shipped and they said it was my replacement. I explained to them the situation and that when they received the defective battery that I sent back the girl I spoke with before said I would get my refund. They said that not how their system works.

So now I have to box the new battery that they are sending me back up and send it right back to them in order to get my refund. WTF why not just keep it at seidio in the first place and refund my money??? Now I have to pay to turn around and put this new battery right back in the box and ship it right back to them. So now I have to pay to send things back to them twice!!! Who's getting screwed here?? That would be me!!

I now have the Droid Incredible and would like to get the seidio extended battery for it, but I’ll be darned... they won’t get another penny from me; this is NOT what customer service is about.

We apologize for any inconvenience and appreciate the time you have taken to share your experience with us. Your concern has been researched and it was believed that you were taken care of.

While going though your account notes, It was determined that the representative made a few exceptions with the intentions of providing good customer service. A RMA was filed so that you could return your defective battery for replacement. However, since you did not have a spare battery to use while you returned the defective battery, she allowed you to purchase a new battery and waived the shipping cost, so that you could have a battery to use. To further accommodate your needs, Seidio covered the cost of shipping the new battery as well the shipping for the replacement cradle and battery. Upon receiving a battery from you, a credit will be issued.

Please accept our apology for any inconvenience caused. Please be assured that we will do everything in our power to ensure that these types of exceptions do not occur in the future.

As always, we appreciate your feedback about our service and are always available to answer any questions or concerns that you have.


Regards,