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Help Accessing Wi-Fi and tether/mobile hotspot

jadexgem

Newbie
Jan 10, 2016
17
1
A few months back I did a complete factory reset (not meaning to completely wipeout my software, but I did), and now I can not turn on Wi-Fi or mobile hotspot. Whenever I try neither respond, and occasionally tether will say 'error'. I'm assuming it has something to do with administration, encryption, or credentials because whenever I go under lock screen settings I am unable to change the type of security as it says those things. There are a few settings that cannot be changed and I receive a message that says something like my software was configured without authorization. How do I go about fixing this issue?
 

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