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No Mobile data while on phone call... Verizon

Hi all...

I have an S7 Edge and love it. However, over the last month or so I have been getting the popup message "Mobile data not available while on this call" when Im on a call. I have advanced calling activated through Verizon and turned on. When I contacted customer support they said that there had to be a 4g connection in order for data to work while on a call. I live in LA so there is 4G everywhere and tbh....when I had my LG G2 I never had this issue. Any insight that would help me would be great!

Thanks!
 
Hi all...

I have an S7 Edge and love it. However, over the last month or so I have been getting the popup message "Mobile data not available while on this call" when Im on a call. I have advanced calling activated through Verizon and turned on. When I contacted customer support they said that there had to be a 4g connection in order for data to work while on a call. I live in LA so there is 4G everywhere and tbh....when I had my LG G2 I never had this issue. Any insight that would help me would be great!

Thanks!
Make sure you have activated advance calling. I have Verizon and use voice and data all the time. The Advance Calling is necessary for that to work though.
 
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The LG had 2 radios so it works much better with simultaneous voice and data even in 3G
The 4G radio is also separate on the Samsung. I keep data on during calls on my S7 Edge with nonissues.

On the OP, this may be a carrier tampered firmware issue though. Try getting GreenPower free. I think the option to keep data on while on call is available on it. If that toggle works, then it's a carrier firmware tampering I'd think.
 
Upvote 0
The 4G radio is also separate on the Samsung. I keep data on during calls on my S7 Edge with nonissues.

On the OP, this may be a carrier tampered firmware issue though. Try getting GreenPower free. I think the option to keep data on while on call is available on it. If that toggle works, then it's a carrier firmware tampering I'd think.
No the edge7 has 1 radio. That is why simultaneous data and voice are not possible in 3G. You must have a good 4G signal. Older phones are able to call and use data simultaneously even in 3G. New phones only have 1 radio that must split duty.
 
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