• After 15+ years, we've made a big change: Android Forums is now Early Bird Club. Learn more here.

Help Help with HTC10 onscreen buttons

Help, i have an HTC 10 for about a month now with no real problems..... suddenly the home button and previous apps buttons dont work! the fingerprint sensor works, but the home button is otherwise useless; and the previous apps button doesnt work at all. the return/left arrow works, fortunatelly, otherwise i couldnt do much.... Has anyone seen this? i have played with the settings for those buttons, but nothing has changed.
 
I haven't heard of any issues with these. Have you looked at the settings for these buttons? Have you powered phone completely off, then turned back on? (better than just a restart)

Any new app installs right before this behavior started?

Well, thanks; I had looked and adjusted the settings for these buttons a number of times. The only thing that seemed to work was restarting the phone, but the lack of response came back fairly soon after the restart. So I tried a full shutdown and, at this moment, everything is normal again! I appreciate the help, will update if this comes back.. Otherwise, I LOVE this phone!
 
  • Like
Reactions: NightAngel79
Upvote 0
Safe mode would be a great idea to try, it would eliminate all 3rd party applications running and rule out extra conflicts


Since these buttons are physical hardware keys and not just on screen buttons, there might be a hardware test for them in diagnostic mode

In the phone dialer (like if you were going to dial a phone number)
Dial: *#*#DIAG#*#* aka *#*#3424#*#*

(Be careful in this menu don't go messing around with things you don't know about)
 
Last edited:
Upvote 0
Well, thanks; I had looked and adjusted the settings for these buttons a number of times. The only thing that seemed to work was restarting the phone, but the lack of response came back fairly soon after the restart. So I tried a full shutdown and, at this moment, everything is normal again! I appreciate the help, will update if this comes back.. Otherwise, I LOVE this phone!

Awesome! Remember, restarting alone doesn't actually help all that nuch (things stay loaded in ram, etc), a shutdown ensures an *actual* reset. If problem comes back chances ar4e it is something third party effecting phone. Try Safe Mode as Pyro mentioned.
 
Upvote 0
Safe mode would be a great idea to try, it would eliminate all 3rd party applications running and rule out extra conflicts


Since these buttons are physical hardware keys and not just on screen buttons, there might be a hardware test for them in diagnostic mode

In the phone dialer (like if you were going to dial a phone number)
Dial: *#*#DIAG#*#* aka *#*#3424#*#*

(Be careful in this menu don't go messing around with things you don't know about)


So i wan to try this, but my phone dialer page wont accept letters! i have tried to copy and paste, but the letters wont go in, it onlly accepts numbers and characters.... is there another way to do this?
 
Upvote 0
OFF_TOPIC

*#*#3424#*#*

That's a handy piece of code. Does it work on any phone or just HTC?

@john wagner use your dial-pad to put in that code.

ok, i was able to inpput this code; the button test only tests the volume buttons and the back button... the two buttons that im having occasional problems with are the home and menu buttons. but, Thank You for this, i was able to test all kinds of functions.
 
Upvote 0
Awesome! Remember, restarting alone doesn't actually help all that nuch (things stay loaded in ram, etc), a shutdown ensures an *actual* reset. If problem comes back chances ar4e it is something third party effecting phone. Try Safe Mode as Pyro mentioned.
i did not know tha a full shutdaown was different from a restart.. that will be a nice tool to keep up my sleeve, tahnk you. now, how exactly to get into safe mode?
 
Upvote 0
Hi all, the same problem just happened to me. turned off phone and even did a factory reset to no avail. i also realised that in the settings menu the option to toggle for buttons has also gone. it now says "Display & gestures" rather than "Display, gestures & buttons". any ideas? everything else works just fine.
Screenshot_20160630-163813.png Screenshot_20160630-163936.png
 

Attachments

  • Screenshot_20160630-163813.png
    Screenshot_20160630-163813.png
    339.6 KB · Views: 106
  • Screenshot_20160630-163936.png
    Screenshot_20160630-163936.png
    334.9 KB · Views: 94
Upvote 0
Hi all, the same problem just happened to me. turned off phone and even did a factory reset to no avail. i also realised that in the settings menu the option to toggle for buttons has also gone. it now says "Display & gestures" rather than "Display, gestures & buttons". any ideas? everything else works just fine.
View attachment 106558 View attachment 106559

So the buttons just don't work at all? Take it back to wherever you bought it, they should replace no questions asked.

I just checked, I still have the 'buttons' option.

What carrier are you on? Did you get a security update recently?
 
Upvote 0

BEST TECH IN 2023

We've been tracking upcoming products and ranking the best tech since 2007. Thanks for trusting our opinion: we get rewarded through affiliate links that earn us a commission and we invite you to learn more about us.

Smartphones