Help Whats after warrenty

[HITESH JAGWANI]

I have buyed a samsung galaxy grand neo plus nearly 11 months and 28 days ago. I think there is an problem in my hardware which can only be fixed by samsung repair store .I have 3 days warrenty left on it and i have given it to them ........My questiin is that if it cannot be repaired would i will get a new phone or will they will give me full money or half of the money .Please give the suggestiin fast i have to buy a new phone as they took 10 days and their is no reply about it

 

[Dannydet]

Since your asking a suggestion, I would just get a new phone from THEM to use until they fix or replace your old phone, since it's still under warranty. Buying a new phone makes no sense

 

[lunatic59]

You have to check the terms of your warranty. Many times, if your device cannot be fixed you will get a refurbished device of the same model. While laws differ from region to region, this close to the end of your warranty, getting a brand new device is unlikely.

 

[HITESH JAGWANI]

Can somebody read the terms and services of samsung mobiles and make sure what they do if they are unable to repair a phone which is under warrenty....thanks

 

[KOLIO]

Can somebody read the terms and services of samsung mobiles and make sure what they do if they are unable to repair a phone which is under warrenty....thanks

Seriously dude?
You realize this is going to vary from one country to the next.
You apparently have the means to research such,as you are posting here.
Try this in a Google Search :
Samsung Warranty terms & conditions on mobile devices purchased in ____________________...............

 

[HITESH JAGWANI]

But i have searched but i cant get the actual results for india

 

[KOLIO]

@HITESH JAGWANI
Found in less than a minute:
http://www.samsung.com/in/support/warranty

Spoiler: Warranty

Product
Mobile Phones
Warranty Period
GSM/CDMA -> Handset/Bluetooth : 12 Months
GSM/CDMA -> Battery, Earpiece, hands free, T flash card, Data Cable, AV Out Cable, Plug-in Speaker : 6 Months
CDMA Charger -> 12 Months
GSM Charger (Desktop/Travel) -> 6 Month

Spoiler: Warranty

• 
  
  • 1. The warranty is confined to the first purchaser of the product only and is not transferable.
• 2. Repairs under warranty period shall be carried out by the company authorised personnel only. The details of service centres / support required are available at the company website www.samsung.com/india or in the centralised helpline (30308282 from mobiles, 1800 110011 from MTNL/BSNL Lines).
• 3. For units installed beyond the municipal limits of the jurisdiction of the company's Authorised Service Centre, it is responsibility of the purchaser to contact the nearest authorised service centre and bring the unit to the authorised service centre at purchaser's cost and risk.
• 4. Calls registered with the centralised helpline / Authorised Service Centre, wherein only cleaning of the unit / parts in the unit due to dust gathering on portions of the unit, general explanations / returning, particular software not being read / installed, are not to be construed as defects. The company does not undertake responsibility on the quality of software being used by purchaser.
• 5. In the event of repairs of any part/s of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty. The time taken for repair and in transit whether under the warranty or otherwise shall not be excluded from the warranty period.
• 6. Any change of address by the original purchaser shall be intimated to the concerned authorised service centre by the purchaser, and warranty will be applicable only after inspection of the unit and clearance of Condition by Authorised Service Centre personnel.
• 7. In case of any damage to the product / misuse detected by the authorised service centre personnel, the warranty conditions are not applicable and repairs will be done subject to availability of parts and on chargeable basis only.
• 8. The company's obligation under this warranty shall be limited to repair or providing replacement of part/s only. The maximum claim/s if entertained by the company will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
• 9. In the event of any unforeseen circumstance, and spares not being available, the company¡¯s prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.
• 10. In the event of the company offering EXTENDED WARRANTY period for any specific product / period, it is the RESPONSIBILITY OF THE PURCHASER to get the warranty card duly registered with the nearest Authorised Service Centre of the company within 2 weeks of purchasing under such an offer, at the purchaser¡¯s cost and risk only.
• 11. Only Carry in repairs is applicable for Yepp Player / Camcorders / Digital Still Camera / Note PC / OMS / HHD.

THIS WARRANTY IS NOT APPLICABLE IN ANY OF THE FOLLOWING CASES:

• 
  
  
  • 1. The warranty card is not duly filled and mailed back / submitted to the nearest Authorised Service Centre of the company within 2 weeks of purchase.
  • 2. The completed warranty card is not presented to the service engineer at the time of repairs being undertaken / requested.
  • 3. The product is not purchased from an Authorised SAMSUNG sales dealer.
  • 4. The product purchased is not used according to instructions given in the INSTRUCTION MANUAL, as determined by the authorised service centre / company personnel.
  • 5. Defects caused by improper use, as determined by the Authorised Service Centre / Company personnel.
  • 6. Modification or alterations of any nature made in the circuitry by the purchaser or unauthorised personnel, as determined by the company personnel.
  • 7. Site (premises where the product is kept) conditions that do not confirm to the recommended operating conditions of the machine/unit.
  • • 8. The original serial number is removed, obliterated or altered from the product.
    • 9. Defects due to causes beyond control like lighting, abnormal voltage, acts of god or while in transit to service centre or to the purchaser's residence.
    • 10. Defects caused by household pets, rats, cockroaches or any other animals or insects.
    • 11. Under no circumstance the company is liable for loss directly or indirectly for any of the following:
      • a. Third party claims against customer for losses or damages.
      • b. Loss or damages to records, information or data.
      • c. Economic consequential damages including lost profits.
      • d. Customer is advised to take backup for hard disk contents before handing over the unit for repair. The company shall not provide hard disk backup service.
      • e. In case of repair, hard disk contents may be destroyed and customer will not be informed in advance. The company shall not be liable for any data, records or program lost due to repair.
    • 12. Warranty does not cover user manuals or any third party software, settings, content, data or links, whether included/downloaded in product.
    • 13. Warranty does not cover normal wear and tear (including, without limitation, wear and tear of camera lenses, batteries or displays).
    • 14. Warranty does not cover defects or alleged defects caused by the fact that the product was used with, or connected to, a product, accessories, software and/or service not manufactured, supplied or authorised by SAMSUNG or was used otherwise than for its intended use, Defects can be caused by viruses from your or from third party¡¯s unauthorised access to services, other accounts, computer systems or networks. This unauthorised access can take place through hacking, password-mining or through a variety of means.
    • 15. Warranty does not cover defects caused by the fact that the battery has been short-circuited or by the fact that the seals of the battery enclosure or the cells are broken or show evidence of tampering or by the fact that the battery has been used in equipment other than those for which it has been specified.

 

[HITESH JAGWANI]

Where overhere is written what they will do if they cant repair wsrrenteed mobile phones

 

[KOLIO]

Where overhere is written what they will do if they cant repair wsrrenteed mobile phones

As someone stated previously,you'll likely be offered an equal value refurbished item,or,compensated at the rate of what the value of the phone was when new,less depreciation.

Any further discussion is just speculation,we cannot speak on the behalf of Samsung.
You've been given all the likely scenarios,the rest lies upon you to communicate w/Samsung & determine what course of action is going to be taken.

• In the event of any unforeseen circumstance, and spares not being available, the company's prevailing depreciation rules will be binding on the purchaser to accept as a commercial solution in lieu of repairs.