Help "Shorcut 2048KG already exists"my device says.

[Vall]

Hello! My device, Galaxy S6 got this app 2048KG. I didn't downloaded it. The nature of the app is it can't be deleted, you can't find it in Settings>Apps, and when im on WiFi some ads suddenly appears on my screen. So I searched the web and so after concluding download Stubborn Trojan Killer app. But then nothing happens. Is there any other way to destroy this malware/Trojan virus thing? Thank you forum!

 

[Dannydet]

Factory reset should fix it. But you will lose photos music, videos and documents unless you back them up to an external SD card.

 

[Bg260]

I'm pretty sure the trojan virus gets root access and sets itself in the system partition. If that's the case a factory reset will not resolve it. Have you tried Smart Switch?

 

[Vall]

Have you tried Smart Switch?

Never tried thou. But all necessary files/data are all transferred, so the phone is ready to be factory reset. But what if Factory reset won't work also?

 

[Bg260]

That's where Smart Switch comes in. It should help you flash the stock firmware. That will wipe the system partition as well.

 

[Vall]

That's where Smart Switch comes in. It should help you flash the stock firmware. That will wipe the system partition as well.

Shall I follow those steps in the Samsung site about Smart Switch?

 

[Bg260]

Shall I follow those steps in the Samsung site about Smart Switch?

Absolutely !

 

[Vall]

Thank you! The Trojan is no more. Unfortunately, a new problem appeared. My SD card is damaged, says to reformat it-and I did. But when device is restarted, the problem resurfaced.

 

[Bg260]

It may have been corrupted. Can you remove it and see if the computer will recognize it?

 

[Vall]

It may have been corrupted. Can you remove it and see if the computer will recognize it?

When I used the USB connection, PC detects it.

 

[Bg260]

If you have an sdcard slot on your computer put it there and see if you can reformat it.

You can use this tool for Windows to format and possibly fix.
https://www.partitionwizard.com/free-partition-manager.html

 

[Vall]

If you have an sdcard slot on your computer put it there and see if you can reformat it.

You can use this tool for Windows to format and possibly fix.
https://www.partitionwizard.com/free-partition-manager.html

But GalaxyS6 sdcard is not removable.

 

[Bg260]

Oh, you mean your internal storage?
Now might be time for a cache wipe.

 

[Vall]

Oh, you mean your internal storage?
Now might be time for a cache wipe.

Yes, the "sdcard" is like a partition of the internal storage. I will try that cache wipe. Pls do tell me how.

 

[Bg260]

Here is a good guide to walk you through it.

http://gadgetguideonline.com/galaxy...des/how-to-boot-into-galaxy-s6-recovery-mode/

 

[Vall]

Here is a good guide to walk you through it.

http://gadgetguideonline.com/galaxy...des/how-to-boot-into-galaxy-s6-recovery-mode/

I follow the walkthrough. But the problem is still there.

 

[Bg260]

What does the error you are getting read?
Could you provide some additional details. Start with the full model number Settings>About Phone. The Baseband and also the last 7 digits of build number if different.

 

[Vall]

 

[Vall]

Forgive me if the uploads are huge. ​