From the beginning I have noticed that call quality (what I can hear on the phone) has been sub par ON MOST CALLS. Weird thing is that some calls it is great and some it is not good at all and this is when I call the same number. In addition to sporadic decent call quality I have had an issue where when I answer the phone I can hear the caller but they cannot hear me. It is not the mute being on as this is the first thing that I checked. It only happens about 1 in 10 calls but it does happen. And the only way I have found to fix this is to turn the phone off and on again. Very annoying to say in the least.
So I bring in the phone to VZ yesterday in hopes of exchanging it for another. The phone is only a week old. I explain my situation to the tech guy and he says that he needs to duplicate the problem. I tell him that it is not every call but more like 1 in 10. He tries several times but cannot get the problem to occur. So he tells me I am out of luck and that I can call the tech support number. I call them and after about a half hour of trouble shooting they say that it should be fine now. So after about 5 calls or so this problem has not happened again. What I am afraid of is this happening again a few weeks, months or a year down the road. I need my phone for work and it has been very difficult dealing with this issue. I feel as though that I should not have to chance it and have to deal with it again. I made no modifications to the phone and only downloaded a few apps from the market. Also, I am wondering if this issue is what is making my sound quality poor???
Having never returned a phone to VZ....what are my options? They said on the phone that if it happens again I can call back tech support and they will do a trouble ticket. Seeing that I am within the 30 days am I required to keep this phone? Can't I just get a return? Thanks
So I bring in the phone to VZ yesterday in hopes of exchanging it for another. The phone is only a week old. I explain my situation to the tech guy and he says that he needs to duplicate the problem. I tell him that it is not every call but more like 1 in 10. He tries several times but cannot get the problem to occur. So he tells me I am out of luck and that I can call the tech support number. I call them and after about a half hour of trouble shooting they say that it should be fine now. So after about 5 calls or so this problem has not happened again. What I am afraid of is this happening again a few weeks, months or a year down the road. I need my phone for work and it has been very difficult dealing with this issue. I feel as though that I should not have to chance it and have to deal with it again. I made no modifications to the phone and only downloaded a few apps from the market. Also, I am wondering if this issue is what is making my sound quality poor???
Having never returned a phone to VZ....what are my options? They said on the phone that if it happens again I can call back tech support and they will do a trouble ticket. Seeing that I am within the 30 days am I required to keep this phone? Can't I just get a return? Thanks