Samsung Has Fallen On Their Own Sword

[philayl]

If Samsung hadn't shot themselves in the foot by moving to a non replaceable battery all this debacle would have cost them is a new battery, not a new phone, they're certainly going to pay for their short sightedness. Phil

 

[dontpanicbobby]

Maybe Very loyal fanbase. Samsung didn't do it "They" let them down.

 

[blackcar]

you know i was coming here to pretty much say the same thing. nobody cares about super slim phone chassis...if they did Otter box would not be in business.

 

[MannyrtFresh]

Doubt this issue is going to cost then much. The fan base will always be there. Just because of this one big flaw doesn't mean that millions of people will jump ship and go to another brand.

 

[TexandroidSS]

They didn't fall on their own sword, they fell on their own stylus.

 

[seVer]

shortsightedness??? apple has had a sealed phone since day 1. motorola has had a sealed phone for a couple years. there are multiple manufacturers with sealed phones that haven't had issues. are you suggesting that samsung made a stupid move changing to a sealed device when many others have done (or are doing) the same? less parts means less overheard means less cost means means means.

 

[Darren Washington]

I work in the Mobile phone industry and if I walk downstairs to the in-building phone store we have here, I will probably find about 2 handsets on display (out of 50+) with removable batteries - There is no denying that the 'average' consumer doesn't want/need a removable battery. Samsung were losing ground to Apple until the last 2 models - both sealed - and the only reason people responded so well to them is because they a beautiful and slim. We are basic creatures, built on basic needs - beauty is best. Removable batteries are a relic of an era when phone batteries only lasted 12 months before needing to be replaced (or they were prone to the 'false bottom' effect when not charged right) - the truth is that today's batteries have many more recharge cycles in their life expectancy - so for the average user (who buy most units) a removable battery is no longer desirable.

 

[J_Hansen]

I think this ''battery gate'' has been blown out of proportions by various medias.
Samsung is rectifying the problem as quickly as possible and in a months time everybody will have forgotten about the burning batteries.
For most people the non-removable battery will not be a problem and the real heavy power users will just carry a good powerbank anyway

 

[philayl]

shortsightedness??? apple has had a sealed phone since day 1. motorola has had a sealed phone for a couple years. there are multiple manufacturers with sealed phones that haven't had issues. are you suggesting that samsung made a stupid move changing to a sealed device when many others have done (or are doing) the same? less parts means less overheard means less cost means means means.

Yes, I am suggesting Samsung made a stupid move by moving away from removable batteries, a trawl of the internet and other phone sites will show thousands of people who regret this move, I think Samsung have done LG a favour, they are retaining the removable battery. I have bought Samsung for the last 18 years, but now will have to move to another brand. It's all very well saying that you can carry a power bank round, but a spare battery in a Jiffy bag is far lighter and smaller and slips unnoticed into a shirt pocket, now it's a case of replace the phone not just the battery if there is a problem with it. Phil

 

[mikedt]

I think this ''battery gate'' has been blown out of proportions by various medias.
Samsung is rectifying the problem as quickly as possible and in a months time everybody will have forgotten about the burning batteries.
For most people the non-removable battery will not be a problem and the real heavy power users will just carry a good powerbank anyway

http://androidforums.com/threads/se...o-ban-the-galaxy-note-7.1068131/#post-7383101

If the FAA does indeed ban them from planes, which would probably be global, because anything the FAA mandates, other aviation authorities usually comply as well. And now some airlines have already banned the use and charging of Note 7 on flights, How long will that last? Until they can be sure there's no dangerous ones out there, until they're sure that all Note 7s have all been recalled and replaced? BTW it was Qantas that banned Furbies on planes, but not because they exploded. But that ban lasted 10 years.

I fly quite regularly. Hoverboards and personal electric scooters were banned last year, and still are, and now there's prohibition on using powerbanks for charging items on flights.

I think this is much more serious for Samsung, than any of Apple's "bend gate" or "antenna gate" with iPhones.

Poor old late Richard Nixon, his legacy lives on.

Some product recalls are more serious than others....all depends on, are lives and damage to property at stake what's gone wrong and what needs fixing.
https://en.wikipedia.org/wiki/Product_recall
IMO the Note 7 recall is major.

 

[Preach2k]

You can not have a replaceable battery and waterproof phone at the same time. I rather have waterproof/water Resistant!

 

[mikedt]

You can not have a replaceable battery and waterproof phone at the same time. I rather have waterproof/water Resistant!

Well you can, but probably like diving cameras, not exactly slimline and currently fashionable.

 

[PyroSporker]

Shortsightedness??? Apple has had a sealed phone since day 1. Motorola has had a sealed phone for a couple years. There are multiple manufacturers with sealed phones that haven't had issues. Are you suggesting that Samsung made a stupid move changing to a sealed device when many others have done (or are doing) the same? Less parts means less overhead means less cost means means means.

Dictionary.com:
Shortsighted
1. Unable to see far; nearsighted; myopic.
2. Lacking in foresight

Foresight
1. Care or provision for the future; provident care; prudence.
2. The act or power of foreseeing; prevision; prescience.
3. An act of looking forward.
4. Knowledge or insight gained by or as by looking forward; a view of the future.
5. Surveying.

1. a sight or reading taken on a forward point.
2. (in leveling) a rod reading on a point the elevation of which is to be determined.

We do not know and cannot know
Did Samsung examine and manage ALL the risks? Did they look forward and plan for the future in all possible occurrences? If they had planned for the possibility would they have done anything differently in regards to the Note 7?

Referencing Apple or Motorola in an appeal to the popularity is not a logical argument. Going with the majority and the "Consensus" or "Hopping on the bandwagon" is fallacious. Just doing what everyone else does in not an excuse. There is nothing to say that "what everyone else does" is right nor wrong.

I work in the Mobile phone industry and if I walk downstairs to the in-building phone store we have here, I will probably find about 2 handsets on display (out of 50+) with removable batteries - There is no denying that the 'average' consumer doesn't want/need a removable battery.
...
so for the average user (who buy most units) a removable battery is no longer desirable.

I'm a very average consumer and I DO want a removable battery. You can't decide for me what I do and do not want. My past 2 handsets have been fully sealed with no battery access (I purchased the device available to me that had the most pros, for me, and I was not given the option for a non sealed version of the same device - ya take the good with the bad) I have wished on many many occasions that I was able to fully power off/restart the device and remove the battery when needed.

You can not have a replaceable battery and waterproof phone at the same time. I rather have waterproof/water Resistant!

I believe that the quest for dust/water resistance certification is what has led Samsung to begin to make more and more sealed battery devices in the past few years.
Me personally, I don't place as much value in water resistance as I would in having access to the battery.
I also do not place as much value in having a "slim device", as long as it is carefully designed and subsequently fits well in my hand.

 

[Darren Washington]

I'm a very average consumer and I DO want a removable battery. You can't decide for me what I do and do not want. My past 2 handsets have been fully sealed with no battery access (I purchased the device available to me that had the most pros, for me, and I was not given the option for a non sealed version of the same device - ya take the good with the bad) I have wished on many many occasions that I was able to fully power off/restart the device and remove the battery when needed.

You can't just declare yourself 'an average user' and then throw that about as fact?!? - For work, I've seen multiple studies done (over thousands of users) regarding desirable features in handsets (it's part of how we decide what products to offer to customers) and removable batteries don't ever rank high (not even top 20) - So yeah, I can say the 'Average' user doesn't care about it! Therefore, you are not not a "very average" customer at all - if fact, you are in an ever shrinking minority.

 

[The_Chief]

Okay, time for a breather here... and a reminder of the RULES.

We can talk about products, programs and procedures all day long, and that's fine. But we do NOT attack people. Personal attacks will not be tolerated. We're all here to discuss Android-y stuff and learn to master our devices: nobody comes here to get berated or belittled. Ain't happening.

So let's get back on track here. Thank you.

 

[toptobottom]

You can't just declare yourself 'an average user' and then throw that about as fact?!? - For work, I've seen multiple studies done (over thousands of users) regarding desirable features in handsets (it's part of how we decide what products to offer to customers) and removable batteries don't ever rank high (not even top 20) - So yeah, I can say the 'Average' user doesn't care about it! Therefore, you are not not a "very average" customer at all - if fact, you are in an ever shrinking minority.

I too value holding on to my Note 3 - 'til death do us part or the removable batteries are no longer available - which ever comes first.

Very odd, but I don't recollect an 'I do' or 'I do not' desire a removable battery poll! I change mine almost every day because of living in fringe signal areas and heavier usage with camera for work which is part of what this phone is geared for. I shouldn't have to be subjected to a tethered power bank to continue using my phone.

 

[philayl]

You can't just declare yourself 'an average user' and then throw that about as fact?!? - For work, I've seen multiple studies done (over thousands of users) regarding desirable features in handsets (it's part of how we decide what products to offer to customers) and removable batteries don't ever rank high (not even top 20) - So yeah, I can say the 'Average' user doesn't care about it! Therefore, you are not not a "very average" customer at all - if fact, you are in an ever shrinking minority.

Is it possible that the "Average user" doesn't fully understand the benefits of a removable battery, a lot don't know if their battery is removable or not, and some probably don't care, until the battery dies on them and they have to fork out for a new phone, maybe one of the drawbacks of becoming a throw away society. Phil

 

[mikedt]

Is it possible that the "Average user" doesn't fully understand the benefits of a removable battery, a lot don't know if their battery is removable or not, and some probably don't care, until the battery dies on them and they have to fork out for a new phone, maybe one of the drawbacks of becoming a throw away society. Phil

Don't have to buy a new phone. Sealed batteries are replaceable, they're just not intended to be user replaceable.

It's even possible that "average user" would go to a place like this to have the batteries replaced for a nominal fee, and often while you wait as well.

And in fact Samsung does provide instructions for competent repair techs (phone doctors) to replace batteries in their phones. Should be at the back of the manual, in the appendix.

 

[philayl]

Agree mike, but I still think it's easier and cheaper to replace the battery myself, and be able to hot swap one while out and about, I keep a spare in my pocket in a Jiffy bag, takes up no room it's not bulky like one of those power thingies. Phil

 

[toptobottom]

Agree mike, but I still think it's easier and cheaper to replace the battery myself, and be able to hot swap one while out and about, I keep a spare in my pocket in a Jiffy bag, takes up no room it's not bulky like one of those power thingies. Phil

LG seems to think kindly of it's mass users and has a 'user removable' battery in its' about to be available LG V20, which looks like an awesome phone.

I want the option of removing my battery without having to break a tight seal, replace and re-seal using adhesive that may not have good coverage. I would never allow my Note battery get replaced by some flunky ass 'Phone Doctor' who would dribble some coffee or drop donut crumbs inside before re-sealing it.

I don't believe that IP68 waterproof aspect was geared for the 'average user' so I'm not buying that bull because I'm not Jacques Cousteau where I'll be planning to use a Note 7 at 50,000 leagues beneath the ocean surface.

 

[mikedt]

LG seems to think kindly of it's mass users and has a 'user removable' battery in its' about to be available LG V20, which looks like an awesome phone.

I want the option of removing my battery without having to break a tight seal, replace and re-seal using adhesive that may not have good coverage. I would never allow my Note battery get replaced by some flunky ass 'Phone Doctor' who would dribble some coffee or drop donut crumbs inside before re-sealing it.

Oh yeh, some phone doctors can be real quacks.
http://androidforums.com/threads/screen-repair-shop-screwed-up-my-s5-thoughts.1052928/#post-7355232
And that S5 was seriously botched by an Ebay repairer.

Fortunatly here, there's a large, phone tech mall, with large repair section, and from what I can tell and seen, they're all very good at their jobs.

Although for me, I seem to keep a phone for average 12-18 months at the moment, and not had to replace a battery yet. Possibly will replace my Oppo R7 Plus(with sealed battery) before the end of the year, and not committed to any contracts of course.

 

[philayl]

Doubt this issue is going to cost then much. The fan base will always be there. Just because of this one big flaw doesn't mean that millions of people will jump ship and go to another brand.

Hi Manny, I didn't suggest that people will jump ship, what I was trying to point out is the irrefutable fact that had Samsung retained the removable battery all they would have do is give out new batteries, which no can argue, is cheaper than giving out new phones. Phil

 

[kate]

had Samsung retained the removable battery all they would have do is give out new batteries, which no can argue, is cheaper than giving out new phones.

It would have been much cheaper, but Samsung will recover some of the expense by replacing the bad batteries and reselling the recalled phones.

 

[toptobottom]

Fortunatly here, there's a large, phone tech mall, with large repair section, and from what I can tell and seen, they're all very good at their jobs.

Yup, I could see me trusting to have my phone serviced over there at a local 'fix-it' shop. Asians are very particular when it comes to most anything they do. They are a respectful and accurate culture - total opposite of what is becoming of people here in the US.

 

[PrinceOfDorne]

Hi Manny, I didn't suggest that people will jump ship, what I was trying to point out is the irrefutable fact that had Samsung retained the removable battery all they would have do is give out new batteries, which no can argue, is cheaper than giving out new phones. Phil

If Samsung retained the removable battery, we wouldn't be having the luxury of having a beautiful glass back cover would we? Cuz a removable glass back cover is not even possible right? Now, if they stuck with the plastic back cover, how can they compete with the rivals?