Look at the forums for just about any smartphone out there and you'll find pretty much the same thing. The details might vary but the theme will be the same. For build quality, at least materials choice Samsung can't be faulted. Compared with my previous phones, this thing is a tank. With the TP, I had it wrapped in protective plastic from day one. The day I took it off, it scratched up all to heck. I don't baby the Moment, throwing it in gym bags, briefcases and pockets with change/keys, no case or screen protector and it's without a scratch. This doesn't in anyway excuse Samsung for the hardware issues or the lackluster customer support, I just love the devils advocate role.