Help Galaxy S7 Update: just a few E-Mails synced

[NBfan32]

Hey there,

after the last Android update (released a couple of days ago) the default e-mail app does not sync all sent e-mails but a few only. It is connected via active sync to a microsoft exchange 2010 server which did not receive any updates.

The other folders seem to be okay.

Anyone out there with the same issue (and maybe a solution)?

Thanks in advance

 

[NBfan32]

*Bump* Nobody with the same problem out there?

 

[armandop_]

*Bump* Nobody with the same problem out there?

*Bump*

 

[Jeff S Wright]

Having the same issue.....security connection error.

I've asked for a solution but no answer.

 

[NBfan32]

I just tried a couple things and got this findings:

- No difference between sent from built-in mail, Android Outlook or Windows Outlook
- Not bound to recipients
- Outlook on Windows shows all sent mails, so the server seems to be okay

Next step is to test wether the synced mails are the same as before reconnecting the account, this would indicate a problem with specific e-mails. Will give an update soon.

Regards

 

[NBfan32]

UPDATE:
After removing and reconnecting the Account, no e-mails are synced. Not a single mail is in the sent-folder. So the problem might not be that some emails are not synced anymore but not a single mail is synced.

Kinda confused

 

[Nick Parnes]

I have the same problem. How do we make Samsung aware of the problem so as to issue a new update. It's very frustrating.

 

[NBfan32]

Yay. After I updated some of my companies smartphones, the problem is solved on this devices. Seems as if that was a bug which is fixed now. I am going to deploy it on all smartphones after field testing... hopefully no bugs anymore

 

[Nick Parnes]

NBfan32 How did you update your phone? Samsung haven't issued a new update since mid-July have they?

 

[NBfan32]

NBfan32 How did you update your phone? Samsung haven't issued a new update since mid-July have they?

I started the manual update search, that found the update. Actually the other samsungs found that update automatically. I am not sure, but maybe we get other updates than you. Our smartphones are branded by Deutsche Telekom. Maybe they provide our updates, but as said, I am not quite sure. Which provider do you have?