Volume is acting weird.

[ninotoof]

Hello, whenever I play an audio file, the speaker or headphones won't make a sound unless I press the volume buttons (up or down). The media volume is right in the middle, media is shown playing but nothing happens unless I press the buttons. It was working without a problem last week and I haven't installed anything in a long time... What could be causing this problem?

Thanks!

 

[Xavier Black]

That's not a problem..it's the default level..it's a protocol way of protection aimed to prevent ear damage from the last update..since the last devices are coming up with very high volume..and let's say the last time you were using your speaker at a very high pitch in a noisy environment..and now you maybe sitting in a very quiet one..so it may come back to strong to your ears..therefore to avoid that it goes all the way down..

I hope it makes sense.

 

[svim]

Which app are you using to listen to these audio files?

 

[ninotoof]

Which app are you using to listen to these audio files?

Telegram, samsung music and facebook have this "problem"

 

[ninotoof]

That's not a problem..it's the default level..it's a protocol way of protection aimed to prevent ear damage from the last update..since the last devices are coming up with very high volume..and let's say the last time you were using your speaker at a very high pitch in a noisy environment..and now you maybe sitting in a very quiet one..so it may come back to strong to your ears..therefore to avoid that it goes all the way down..

I hope it makes sense.

Yeah, it makes sense but it''s weird that it didn't act like that last week

 

[svim]

OK so it isn't just one app but an overall, system weirdness. Of course the most basic step to take is just restart your phone and see if that clears up whatever glitch started to cause this volume problem. If that doesn't make any difference, try starting up your J7 into its Safe Mode:
http://www.hardreset.info/devices/samsung/samsung-galaxy-j7-prime/faq/safe-mode/
If the volume is back to normal while running in Safe Mode that's an indicator there's some app you've installed that's responsible.

 

[Xavier Black]

I'm having the same(not inconvenience but symptom) every since I did a hack into the shity volume my S5 came with)..and it's a positive thing..

 

[AMOCO]

That's not a problem..it's the default level..it's a protocol way of protection aimed to prevent ear damage from the last update..since the last devices are coming up with very high volume..and let's say the last time you were using your speaker at a very high pitch in a noisy environment..and now you maybe sitting in a very quiet one..so it may come back to strong to your ears..therefore to avoid that it goes all the way down..

I hope it makes sense.

This is correct on all Google devices,System will turn down the media volume to not damage your hearing.

OK so it isn't just one app but an overall, system weirdness. Of course the most basic step to take is just restart your phone and see if that clears up whatever glitch started to cause this volume problem. If that doesn't make any difference, try starting up your J7 into its Safe Mode:
http://www.hardreset.info/devices/samsung/samsung-galaxy-j7-prime/faq/safe-mode/
If the volume is back to normal while running in Safe Mode that's an indicator there's some app you've installed that's responsible.

What I said in the above.

 

[svim]

This is correct on all Google devices,System will turn down the media volume to not damage your hearing.



What I said in the above.

OK but the OP's initial posting didn't refer to the volume level being too low, it was a matter of no audio at all as the progress bar would move and only by using the Volume Up or Down buttons would there be sound.

 

[AMOCO]

OK but the OP's initial posting didn't refer to the volume level being too low, it was a matter of no audio at all as the progress bar would move and only by using the Volume Up or Down buttons would there be sound.

If that continues you may have to try a factory reset,To see if that fixes the issues and if that doesn't fix your issues,You can try reflashing the stock firmware.In case it is a software issue.Be sure to backup your contacts,data,,,, Before doing either.
How to Reset: http://www.hardreset.info/devices/samsung/samsung-galaxy-j7-prime/
Firmware: https://www.sammobile.com/firmwares/galaxy-j7-prime/SM-G610F/