CALL RECORDING PROBLEM ON S6 WHEN CONNECTED TO WIFI

[deonvdmerwe77]

I have a S6 and use the Call Recording Pro App to record calls. Lately it will not record a call when I am connected to WiFi. No problem previously. Message is something like the following: 'cannot record this call. Check if another app is also recording or attempting to record ....' I have only the Automatic Call Recorder App Pro installed. If not connected to WiFi I have no problem in recording calls.
Please assist!
Deon.

 

[deonvdmerwe77]

I also use the S6 but a different call recording program from Killer Mobile. I ran into the same problem shortly after the S6 was released and here's what I discovered. When your phone is set up to make calls via WiFi when available, then any time you are within WiFi range, your calls are routed through WiFi. There is no call recording program available at present that will record calls when they are being routed through WiFi.
Go into Settings> Connections> More Connection Settings> WiFi Calling and select Cellular Network Preferred.
That will fix your problem.
It took me almost a week to figure that out a couple of years ago.

Thanks!
My S6 is a SM-G920F with OS Android 6.0.1.
It does not provide for the additional connections settings you referred to.
Please advise and assist if at all possible.
Thanks!
Deon.

 

[deonvdmerwe77]

Here are a multitude of instruction sets on how to turn on/off WiFi calling. I guess there are differences in carriers, countries and markets.

Alex, you are a STAR!
Your advice has solved my problem - I have switched off the WiFi calling in the Phone (Call) application as you have suggested and now call recording works if WiFi is used.
Thanks a million!
Deon (South Africa)