Help Galaxy S9+ Constantly Restarting while Charging when Left On

[cmsciulli]

I can no longer charge my phone while it is on, I have to power it off or it will constantly restart itself. I'm using the fast charging cable right out of the box. This happens during wireless charging too.

Purchased phone on March 19th and had no issues until March 25th; my battery drained to zero overnight on the 24th- I forgot to plug it into the charger. On the 25th when I plugged phone into the charger and let it get to about 20% or so, it began resetting if plugged into charger and left on. I have to turn the phone off now in order to charge, or ot will just keep periodically restarting and never actually charge.

 

[Unforgiven]

I can no longer charge my phone while it is on, I have to power it off or it will constantly restart itself. I'm using the fast charging cable right out of the box. This happens during wireless charging too.

Purchased phone on March 19th and had no issues until March 25th; my battery drained to zero overnight on the 24th- I forgot to plug it into the charger. On the 25th when I plugged phone into the charger and let it get to about 20% or so, it began resetting if plugged into charger and left on. I have to turn the phone off now in order to charge, or ot will just keep periodically restarting and never actually charge.

With Samsungs history of faulty batteries you may want to try a warranty exchange. That should happen on such a new phone.

 

[El Presidente]

Yep, I wouldn't mess about trying to fix. If it's only a week or so old and doing it with a couple of chargers, I'd contact whoever you bought it from and ask for a replacement.

 

[cmsciulli]

Crap! Ok guys, thanks and will do!

 

[Unforgiven]

Crap! Ok guys, thanks and will do!

Good luck. Let us know how you make out.

 

[cmsciulli]

Went back to Best Buy and will need to have the phone replaced. They didn't have any S9+ in stock in my color. . . even though when I called they said they did, so they are getting what I need hand delivered from another store, and I should be able to get my replacement tomorrow.

 

[Unforgiven]

r. . . even though when I called they said they did...

That isn't uncommon for newly release phones. Each store gets a limited amount and they are constantly turning the small inventory over.