I left in my first name (indiana boom, Mr. @shalemail ?) but omitted the other personal info; this is Ferrera's official response to my concerns about the Maple Nut Goodies. I smell a fabrication, since it seems like the "issue" would have been noticed a long, long time ago. Besides, they said nothing about the awful waxy/filmy change to the coating.
I'm guessing they are also mailing this given the reference to the "enclosed."Still, it is something.
Dear Greg:
Thank you for contacting Ferrara Candy Company regarding Brach's® Maple Nut Goodies. Hearing from our consumers better enables us to continue to provide quality products and services. Consumer feedback is very important to us, and we appreciate the opportunity to respond.
A recent manufacturing process change had an unexpected consequence of making the Maple Nut Goodies much harder than before. We are now aware of the issue and are working on making immediate corrective changes to restore the texture that our consumers know and love. Let me assure you that our full team is engaged on this matter and we are pushing to fix the issue as quickly as possible.
We take the quality of our brands and the trust of consumers like you very seriously. Over the last four years, we have invested significantly in improving our quality, consistency and variety. As a loyal Brach's consumer, we hope you have seen some of these changes across the Brach's line of confections.
The information you provided is helpful in our efforts to continually improve our products and will be shared with our Quality Assurance Management Team. We assure you that our team is aware of the issue and has read the complaints you shared.
Thank you for taking the time to contact us with your comments and feedback on our products. Please use the enclosed to purchase a product of your choice.
Sincerely,
Mindy Ray
Consumer Relations
https://androidforums.com/threads/the-punny-side-of-life.981876/page-70#post-7778244
(I thought you knew my name was Greg when you posted that...)
This is what the package looked like about ten-15 years ago. I posted this one so you could see the candies, too.
View attachment 133636
Point being, if she's wrong, she is still right, or at least it's foolhardy to tell her otherwise.
The old saying applies: "Happy Wife, Happy Life."
Perhaps there are some wives out there who like being challenged and told they are wrong (even when they are!!), but I haven't married any of them.
Dang. I actually thought you found that and posted it as in "that was Greg doing a mic drop (BOOM) on the prior post."
Ah, well. (When you get more pooches maybe name them shale and mail?
Oh, and don't try the Maple Nut Goodies until they fix them. Otherwise you'll think I'm deranged to like them.
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