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Why won't my S7 SM-G930V update the firmware?

I have a Verizon Samsung and I use MetroPcs. Everytime I try to update my operating system I get thi

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I went to the website. The instructions weren't able to direct me where I needed to go to
Sorry about that. Clicking on the blue Initial Set up in step one would take you here
https://www.verizonwireless.com/support/knowledge-base-80195/
Clicking on the blue Windows or Mac, depending on which PC you have, would download the software and USB drivers.
After program installed it's basically plug and play. It will download the latest available software and flash your device. It can also backup your data and reinstall after the update. Be sure to read the instructions on both links.
To me, this is a great tool to have for Verizon Samsung phones and easier to use than downloading the firmware and flashing with Odin.
 
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Sorry about that. Clicking on the blue Initial Set up in step one would take you here
https://www.verizonwireless.com/support/knowledge-base-80195/
Clicking on the blue Windows or Mac, depending on which PC you have, would download the software and USB drivers.
After program installed it's basically plug and play. It will download the latest available software and flash your device. It can also backup your data and reinstall after the update. Be sure to read the instructions on both links.
To me, this is a great tool to have for Verizon Samsung phones and easier to use than downloading the firmware and flashing with Odin.
 
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Also, my computer (windows 10) does not recognize my device

Ya have to add drivers to Windows for that device and it became a big pain with Win10. Gotta go into uefi and disable driver verification (checkbox).. Then it'll reboot, just install any/all drivers for everything ya need. Cuz when it reboots again, that verification box will be automatically reinstated. Anyways, after ya get the drivers installed ya should have device-PC recognition.
 
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Have you looked at the Verizon Samsung Software Update and Repair tool?
https://www.verizonwireless.com/support/knowledge-base-80201/
My computer is malfunctioning and not not recognize my device.
I
Ya have to add drivers to Windows for that device and it became a big pain with Win10. Gotta go into uefi and disable driver verification (checkbox).. Then it'll reboot, just install any/all drivers for everything ya need. Cuz when it reboots again, that verification box will be automatically reinstated. Anyways, after ya get the drivers installed ya should have device-PC recognition.
Recogni
When you connect to your PC, are you changing the USB connection on your phone from Charge Only to MTP?
Charge Only is the default connection and you have to pull down the drop down menu and tap the USB icon for options.
I don't have that option. If I can recall exactly, I have file transfer, software update & I don't recall the 3rd option.
 
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