I have a Samsung J 3Emerge Home Button not working & phone requiries a Password

[Jo Anna Giovanetti]

I have Tried Pressing Vol up, power & home button at the same time and followed instructions, it wouldn't work. I tried Find my Device in device manager it can not find it and it's right in front of me powered on fully charged. Now it locks me out 60 mins Everytime I get password wrong. I tried changing my Google password that as well did not work. Since the home button does not work or I haven't been able to fix that problem either. I would really like to fix home button and get pass the password stage. I already factory reset it which prompted it to go in password mode. What really interesting is as a family we all have the same model phones well I had primary account holders phone and mine, somehow I don't know how the password protected screen switch on me I had the pattern my daughter had the letter number password protection. Now how is it on her phone I put my pattern lock info in correctly and unlock it but when I go into what I know now my actual phone it will not unlock on any of her passwords. Or mine or account holders. It insane. Never send anything like this. And so now I've just manage to put in in safe mode which yet again I'm unable to access anything due to non working home button. Please help!

 

[amarie82]

Sounds like you have done alot! I would refer to carrier or manufacturer with the home button issue! As for the password is it asking for the Gmail password? If so that is an activation lock Google setup to prevent phones from theft!

 

[Jo Anna Giovanetti]

I've enclosed pics of the screen lock I'm referring to. Need help

 

[amarie82]

The standard lock screen o ok! If you have done a hard reset and it still isn't working that is something with the device and I would contact your carrier or manufacturer!

 

[Mikestony]

I"m a little lost here.
what password doesn't work, Google or Lockscreen.?

You picture indicates safe mode. Why safe mode?

 

[Jo Anna Giovanetti]

IDK when I tried to hit home button, volume up and power button that happen

 

[Jo Anna Giovanetti]

Password for locked screen.

 

[Mikestony]

IDK when I tried to hit home button, volume up and power button that happen

I don't think there is a need to be in safe mode. Reboot the device to get into your normal screen.

Password for locked screen.

I would assume then, after you factory reset, you signed back into your device with your Google email/password, set a lockscreen password but now the lockscreen password, that you set, is preventing access???

 

[Mikestony]

@Jo Anna Giovanetti , any luck with your device?

 

[Jo Anna Giovanetti]

No I'm at s loss

 

[Mikestony]

No I'm at s loss

ah poo
Sorry I don't have another option for ya.