Help Can't open phone, asking for pin number

[MarineDoc]

Just purchase my Galaxy S9 Plus and have been setting it up. I did not enter a PIN for security, instead used fingerprint reader. Did an update and now I get a lock screen that is asking for a PIN. I don't have one. There is no option to use the fingerprint reader option. How can I get past this Screen says "Use Pin After restart". I can't even turn the phone off. HELP PLEASE.

 

[Hadron]

How did you set up a fingerprint without setting up a PIN? I thought most phones required one in addition (as a backup and occasional additional check)?

 

[electricpete]

I thought the same as hadron.

just curious - did you buy the phone new or used?

 

[MarineDoc]

How did you set up a fingerprint without setting up a PIN? I thought most phones required one in addition (as a backup and occasional additional check)?

I don't recall being asked to enter a pin at that time. Perhaps I'm wrong.

 

[MarineDoc]

I thought the same as hadron.

just curious - did you buy the phone new or used?

Phone was bought new from Best Buys.

 

[mikedt]

Phone was bought new from Best Buys.

I'd return it to Best Buy, see what they have to say about it. Wasn't a refurbished or ex-demo phone was it? Also a Samsung Service Centre should be able to reset and clear it. There is no user bypass for the PIN, because it's a security feature.

 

[MarineDoc]

Thanks for the help Folks. I think I will take it back to Best Buy and see what they can figure out. No Mikedt, it was a brand new phone. Thanks again.

 

[ocnbrze]

Thanks for the help Folks. I think I will take it back to Best Buy and see what they can figure out. No Mikedt, it was a brand new phone. Thanks again.

keep us posted. i would like to know what best buy did for you.