Pubg Mobile Crashing on Startup

[Shehroz Khan]

When I start PUBG Mobile it crashes in a second after I click it. PUBG Mobile shows loading screen & it closes. I tried Clearing Cache & data, closing all other Applications, allowing it microphone permission & restarting device nothing worked.
Can you guys tell me a suitable solution?

 

[mikedt]

Is your phone or tablet rooted or modified in any way? You got the latest version of PUBG?

 

[Shehroz Khan]

No my its not rooted in any way & I do have latest version of PUBG...

 

[mikedt]

Provided your device is a reasonable spec, PUBG should work. No idea why it isn't otherwise. Suggest you report the problem to the developer, see if they can help you.


I've run it no problem on a Samsung Galaxy S7.

 

[Shehroz Khan]

Provided your device is a reasonable spec, PUBG should work. No idea why it isn't otherwise. Suggest you report the problem to the developer, see if they can help you.


I've run it no problem on a Samsung Galaxy S7.

Where can I get help officially?

 

[kate]

Where can I get help officially?

https://support.pubg.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more

* If you are having troubles getting into the game or even before installing it, you can check the community channels below for any issues and notices that are currently happening.
- PUBG Mobile Facebook
- PUBG Mobile Twitter

* For inquiries please submit a ticket to the following address:
PUBGMOBILE_CS@tencentgames.com

 

[mikedt]

Although PUBG comes from a Chinese developer, Tencent Games. I have to play a special PRC version of it now called "Game of Peace", where the scenario is the People's Liberation Army. Nobody actually dies, there's no bloodshed, anyone who's hit just waves goodbye and fades out.

 

[Shehroz Khan]

https://support.pubg.com/hc/en-us/articles/360002193033-PUBG-Mobile-questions-notices-and-more

* If you are having troubles getting into the game or even before installing it, you can check the community channels below for any issues and notices that are currently happening.
- PUBG Mobile Facebook
- PUBG Mobile Twitter

* For inquiries please submit a ticket to the following address:
PUBGMOBILE_CS@tencentgames.com

I tried contacting them through Mail that you gave & guess what... There was annoying automation. The provided me with some measures & I wrote that I have tried that.. They replied;

"Hello and thank you for messaging!

If you have encountered any in-game issues including purchase issues through Apple Store & Google Play, please contact us directly through the in-game support for a faster and more effective way!
Go to settings from your game -> Tap on the “Help and Support” -> Tap at the top right corner the message icon and fire away!

*If you are experiencing payment problems when purchasing UC from Midasbuy website, please contact the corresponding channel customer service such as Razer, Codapay, Mol, Gash, etc."

No matter what I said this message keep appearing...

Can you guys help?

​

 

[kate]

What phone are you trying to play it on?

Do you know if your phone is compatible with PUBG?

Did you try uninstalling it and reinstalling from the Play Store?
https://play.google.com/store/apps/details?id=com.tencent.ig

 

[Shehroz Khan]

What phone are you trying to play it on?

Do you know if your phone is compatible with PUBG?

Did you try uninstalling it and reinstalling from the Play Store?
https://play.google.com/store/apps/details?id=com.tencent.ig

Yes, My Device is compatible with PUBG & when I try to download from Playstore, just before finishing download it start downloading again from the start. I installed PUBG from latest APK.

 

[nikhilpaliwal87]

Download tailed because you may not have purchased

 

[lvt]

What is your phone BTW ?

 

[mikedt]

You should be able to download and install PUBG from the Google Play Store. It is a large download, so you need reliable fast Internet. If the download was interrupted, Play will try to download the whole file again. I've installed PUBG from Google Play in China using a VPN no problem, but it took a while though.


If you're trying to sideload a "latest APK" that came from some whatever source, then good luck I think. AF can't really help you with that, forum rules about piracy etc But quite possibly it's doing a validation check, which fails, and that's why it's exiting.

Download tailed because you may not have purchased

.
PUBG is free to install and play from official sources, like Google Play. But it does use in-app purchases for the extras.

 

[samankarkuki100]

mini tencent

 

[samankarkuki100]

Download fail

 

[ocnbrze]

mini tencent

Download fail

huh? can you be more specific? what is going exactly? and how can we help?

 

[Divine Abraham]

This game keeps crashing on my P30. I have updated device software and reinstalled it 4 times now.

Is there a known bug that causes it to crash as soon as you try to run it? I can't even launch the app and get to any screen. As soon as I click on the game icon from home screen -> black screen -> 3 seconds -> crash

I have a Huawei P30 that has enough everything to play this game, tried clearing cache and data and still won't play. Downloaded from play store and reinstalled few times. Still can't play it. On EMUI 9.1.0 (latest for my device).

 

[Shehroz Khan]

@Divine Abraham
I posted this thread 70 days ago But I found no solution to it. Lot of people are facing these kind of issues & Furthermore, there are neither tutorials on youtube nor any related forum thread thats why, I created this one. With this new activity on thread, Hope it gets some attention. Thanks