Help Can't connect to an extended Wi-Fi network

[Teris]

I have a Wi-Fi network extender and my Note 8 won't connect to the extended network (but connects to the regular Wi-Fi network without issue). The odd thing is that my PC connects to the extended network without issue. My Note 8 WILL connect to the extended network in safe mode. Any ideas? TIA!

 

[ocnbrze]

try rebooting the extender.

 

[Teris]

try rebooting the extender.

I've tried that. I've also reset the extender several times and recreated the extended network. Thanks, though!

 

[marctronixx]

Next is to check if you can connect WITHOUT security enabled on the network in question.

 

[Teris]

Next is to check if you can connect WITHOUT security enabled on the network in question.

Interesting. Hadn't though of that. Will try today and report back. Thanks for the suggestion!

According to my cable company, the network has to have a password. Any other ideas?

 

[marctronixx]

What’s your cable company? And what is the model number of the gateway and extender you are using?

Password and encryption are two different things. Ill ASSume you mean to say encryption. If its tea in that you must have some form or encryption , did you try WEP?

Enable WiFi verbose logging in dev options on your phone. This allows you to see what the network is reporting to the phone. Youll we a lot of data and it will tell you what the network is reporting.

Why must you use this extender?

 

[Teris]

What’s your cable company? And what is the model number of the gateway and extender you are using?

Password and encryption are two different things. Ill ASSume you mean to say encryption. If its tea in that you must have some form or encryption , did you try WEP?

Enable WiFi verbose logging in dev options on your phone. This allows you to see what the network is reporting to the phone. Youll we a lot of data and it will tell you what the network is reporting.

Why must you use this extender?

I'm with Charter (Spectrum). I've now tried three different extenders, so I know that's not the issue. But the one I've been using successfully until I got a new router is an MSRM model 302.

I don't know what a gateway is. Is that the Ethernet cable?

I tried to change from WPA2 to WEP, but that's not an option on my router. I can choose WPA2 or WPA Mix.

I enabled the Wi-Fi verbose logging. I don't know what all the numbers mean, but I can see them under connections now. Anything in particular I should look for?

I'm using the extender because I have a few dead zones in my house.

Thank you for taking the time to try to help me!

 

[svim]

OK, at this point you're getting a lot of suggestions that are just going to take further down a rabbit hole you need to avoid. If you're going to mess with different router options in such random ways you're going to end up with a home network that's not stable, not reliable, and not secure (stress the point about 'not secure').
If you're tried three different extenders, it's probably not a problem with all three extenders (odds are very, very unlikely). Sounds more like a matter of just setting up the extender to work with your existing router.
Given you're not familiar with basic networking, instead of trying to educate yourself by experimentation and trail-and-error guesses, it might be more prudent to just hire a local contractor to come to your home, set up your home LAN properly and securely, and ensure your entire household is getting adequate WiFi coverage -- which might involve using an extender or extenders, or just getting a good router, or going to mesh system, or one of numerous other options. Be sure to stay involved in that decision-making process, observe what's being done, and document the final set up so you have solid, working info in the event you need to alter things on your own later. And don't look at this as an expense but rather an investment in yourself. There's no need to aggravate yourself with having to always fight with an ailing home network and intentionally putting your own privacy and security at risk.

 

[Teris]

OK, at this point you're getting a lot of suggestions that are just going to take further down a rabbit hole you need to avoid. If you're going to mess with different router options in such random ways you're going to end up with a home network that's not stable, not reliable, and not secure (stress the point about 'not secure').
If you're tried three different extenders, it's probably not a problem with all three extenders (odds are very, very unlikely). Sounds more like a matter of just setting up the extender to work with your existing router.
Given you're not familiar with basic networking, instead of trying to educate yourself by experimentation and trail-and-error guesses, it might be more prudent to just hire a local contractor to come to your home, set up your home LAN properly and securely, and ensure your entire household is getting adequate WiFi coverage -- which might involve using an extender or extenders, or just getting a good router, or going to mesh system, or one of numerous other options. Be sure to stay involved in that decision-making process, observe what's being done, and document the final set up so you have solid, working info in the event you need to alter things on your own later. And don't look at this as an expense but rather an investment in yourself. There's no need to aggravate yourself with having to always fight with an ailing home network and intentionally putting your own privacy and security at risk.

Probably right. Thank you.