Glitch

[thefrenchman]

For some odd reason when I went to the UK in August my Spanish Digimobil sim wouldn't get data.They sent a new APN but it never fully worked so I used friends and families wifi.When I got home again no data again although calls and text fine.They weren't very helpful so I started using the Tesco sim which gets 4G in both sim slots,but after 3 months I fell foul of their well hidden T&Cs which block roaming data after 12 weeks out of the UK.Yesterday I bought a Lebara Spanish sim and it's the same tale,calls and text but no data connection.I've tried switching slots,leaving the Tesco sim out of the phone to try to rule out any hardware problems,but still the same, this morning borrowed a friends Giffgaff sim 4G no problem??

 

[lunatic59]

While it's generally not a problem in the UK and Europe, you need to make sure that the bands they are using for data are compatible with the phone. Is the phone an "international" model? If it came from the U.S. then you might be bumping up against this. I'd also check to see if you have any data saving features enabled under network settings. Your phone might be turning off mobile data if it thinks you are a.) roaming and/or b.) over your data limit.

 

[mikedt]

Could be something caused by Brexit?

 

[lunatic59]

Could be something caused by Brexit?

I'm not sure how using a Spanish carrier SIM while in Spain would be affected by Brexit, unless they detect and disable British hardware.

 

[Unforgiven]

Could be something caused by Brexit?

I'm fairly certain this is a technical issue, not a political one. And AFAIK, there have been no real changes since Brexit is still being negotiated / extended.

 

[thefrenchman]

While it's generally not a problem in the UK and Europe, you need to make sure that the bands they are using for data are compatible with the phone. Is the phone an "international" model? If it came from the U.S. then you might be bumping up against this. I'd also check to see if you have any data saving features enabled under network settings. Your phone might be turning off mobile data if it thinks you are a.) roaming and/or b.) over your data limit.

It was bought in Spain,and did work faultlessly for 18 months,it was only when I left Spain it began to play games.It has to have the sim in slot one and the setting as international roaming.I went into engineer mode and tried to set the band to 3G/4G every time I went back into the standard phone settings it had reverted from 4G to 3G and when I reset to 4G in engineer mode it had switched to GSM.After over an hour of playing games it stayed as it should and now works,although I won't switch it off in case it starts to play up again.

 

[lunatic59]

Hmmm. I'm wondering if it was the carrier network all along. Sometimes they will update, upgrade or otherwise "improve" their service which will affect a small group of customers or devices. If it's significant enough, either from a customer base or marketing image standpoint they will patch it ... usually silently. All of a sudden the thing that used to work but stopped, starts working again.

 

[thefrenchman]

Hmmm. I'm wondering if it was the carrier network all along. Sometimes they will update, upgrade or otherwise "improve" their service which will affect a small group of customers or devices. If it's significant enough, either from a customer base or marketing image standpoint they will patch it ... usually silently. All of a sudden the thing that used to work but stopped, starts working again.

That was my thought,although obviously they wouldn't admit it.The APN message they sent while I was in the UK changed everything.The fact that a UK sim would connect to 4G in both sim slots and no Spanish sim would work in either might lead to believing they tried to block other networks,but it back fired and just blocked Spanish.