Help Poor mobile reception at home.

[pencilledin]

My wife's xmas present, Moto G7 power, rarely gets a useable mobile signal at home, and yet my old G4 is always OK, not the strongest of signals here, but it works.
The G7 is driving us mad. Is it possible that the G4 is simply more capable than the G7 with regards to getting a mobile signal? The G7 is so bad that we're planning on a replacement phone which can actually pick up our mediocre local signal like the G4 does.

 

[Dannydet]

Poor mobile reception is the cause of your carrier, not your device.
I would complain to your carrier first and see what they say

 

[DonB]

Poor mobile reception is the cause of your carrier, not your device.
I would complain to your carrier first and see what they say

Agreed, we don't have great signal here in the house, yet my wife's G7 has no issues, so it is definitely carrier related.

 

[Dannydet]

Why aren't you using wifi for home use?
I believe you have the option to include wifi calling, not depending on your mobile data at all....

 

[Dannydet]

Read this article...
https://www.google.com/amp/s/www.cn...obile-verizon-att-google-fi-sprint-setup-faq/

 

[Dannydet]

It's also listed on the drop down notification shade of the Moto g7

 

[mikedt]

My wife's xmas present, Moto G7 power, rarely gets a useable mobile signal at home, and yet my old G4 is always OK, not the strongest of signals here, but it works.
The G7 is driving us mad. Is it possible that the G4 is simply more capable than the G7 with regards to getting a mobile signal? The G7 is so bad that we're planning on a replacement phone which can actually pick up our mediocre local signal like the G4 does.

Are both phones on the same carrier network?

 

[DonB]

FYI, I did enable WiFi calling for the Wife's phone, for testing purposes, and I will say I was not impressed. Doesn't mean it won't work fine for him. Lets see what he says, I'd be curious to hear, for kicks and grins

 

[pencilledin]

We both use the same carrier, Three. My phone works, hers doesn't. Internet calling is no longer available with Three. We've tried all the tricks suggested online, turning off roaming data, resetting etc, etc, and also been to our local Three store, but after they checked a few things they said that there isn't a very good signal where we live.

So, like I said before, "Is it possible that the G4 is simply more capable than the G7 with regards to getting a mobile signal?" Does anyone know?

 

[puppykickr]

We both use the same carrier, Three. My phone works, hers doesn't. Internet calling is no longer available with Three. We've tried all the tricks suggested online, turning off roaming data, resetting etc, etc, and also been to our local Three store, but after they checked a few things they said that there isn't a very good signal where we live.

So, like I said before, "Is it possible that the G4 is simply more capable than the G7 with regards to getting a mobile signal?" Does anyone know?

One simple thing you could do is hold both phones next to each other, and compare the signal strength.

They should read the same on the strength meters.

If one is significantly lower than the other (2 bars or more) then it is a device issue in my opinion, and if you take it back to where you got it you should be able to demonstrate the inferior signal in the same way.

 

[Jennifer D Holeston]

My wife's xmas present, Moto G7 power, rarely gets a useable mobile signal at home, and yet my old G4 is always OK, not the strongest of signals here, but it works.
The G7 is driving us mad. Is it possible that the G4 is simply more capable than the G7 with regards to getting a mobile signal? The G7 is so bad that we're planning on a replacement phone which can actually pick up our mediocre local signal like the G4 does.

My last phone was a Moto g7 power unlocked. I use AT&t.
I had great service with it. I got service in places that I never had with previous phones.
The screen shattered.
It was cheaper to get the same phone.
Note that I have bought both of these Moto g7 power cell phones from eBay.
Both unlocked.
Weird thing is the service I now have is horrible.

How can this be with the same exact phone???

 

[puppykickr]

@Jennifer D Holeston

A great friend of mine has a name for eBay-

fleaBay.

That is because it is like shopping at a flea-marrket.

It is hit or miss.

Perhaps the phones are identical, perhaps not.
They could look identical, yet have different parts inside.

One could be right, and the other could be a cheap knockoff.

The seller may or may not even know.

Your best bet is to buy from a reputable brick and mortar or from Amazon.

Or maybe your local tower is under repair or needs to be.

Any new construction nearby?

See, almost anything can cause what you describe- from the device to the tower, and anything in between.

If you can, verify your findings by having someone with the same network stand next to you and compare signals.

Try to exchange the device if you can indeed verify that it has a signal problem.

 

[Gerald_5]

I found the only way wifi-cell reception will work with my Moto, be sure you are Not on 2.4ghz , it requires 5ghz. Reception was great after changing both my Moto and the iphone for my wife. We normally only get one bar with t-mobile or ATT in our home.