Bluetooth: Incoming Calls Interrupts Ongoing Call

[Trent Tinker]

I'm on Pixel 3 XL and running Android 10. When I'm on a call and connected to my Bluetooth headset (Bose), any incoming calls interrupt the voice on my existing call as it reads off that I have an incoming call and the name and number. How can I turn this off?

 

[NightAngel79]

I would guess that is a Bose setting first. Do you use the companion app? I have a 3 XL and Bose headphones, but not sure I have ever gotten a call *while* I was on a call. Check Bose companion app, see what options are in there and let us know!

 

[Trent Tinker]

Thanks for the feedback. I found this on the Bose website, so I'm looking for a way to disable it in Android. It specifically seems to be tied to the Bluetooth connection not just the Bose headset. https://community.bose.com/t5/Headp...-Interrupting-Current-Calls/m-p/143174#M23345

 

[NightAngel79]

Thanks for the feedback. I found this on the Bose website, so I'm looking for a way to disable it in Android. It specifically seems to be tied to the Bluetooth connection not just the Bose headset. https://community.bose.com/t5/Headp...-Interrupting-Current-Calls/m-p/143174#M23345

Thanks for the update, that is whack... Let's ping our resident Pixel Expert (lol, he loves when I call him that) @codesplice

Bluetooth is fickle, at best, but it does seem like you should be able to turn off the call waiting notification.

 

[mikedt]

In the Bose Connect app, try turning voice prompts OFF.

 

[NightAngel79]

In the Bose Connect app, try turning voice prompts OFF.

Interested to know if this works, though not sure I'd want them *all* off.

OP, let us know if that works!

 

[mikedt]

Interested to know if this works, though not sure I'd want them *all* off.

OP, let us know if that works!

They still give tone indications, like power, pairing, battery status, etc

 

[codesplice]

Thanks for the feedback. I found this on the Bose website, so I'm looking for a way to disable it in Android. It specifically seems to be tied to the Bluetooth connection not just the Bose headset. https://community.bose.com/t5/Headp...-Interrupting-Current-Calls/m-p/143174#M23345

Nope, that's not a native Android setting as far as I'm aware. Android on its own doesn't even have a provision to read out information about an incoming call - it would just play a ringtone/beep to alert about the incoming call.

I think @mikedt's suggestion of disabling Voice Prompts in the Bose app sounds like a good thing to try.

 

[Trent Tinker]

@mikedt - Thank you! Disabling the voice prompts worked. I missed that setting. Interestingly, even with Do Not Disturb on in the Android settings, Bose voice prompts will still disrupt your call. It completes cuts off audio from your existing call to tell you who is calling.