Help My Moto G5 will not play any media

[Casey Overland]

Just at random this afternoon I noticed my phone wouldn't play a video on snapchat so I checked my gallery and no videos will play. I tried music too and found that it rapidly skips through titles but no songs play. Pictures do open and the phone seems to be functional excluding a few random restarts. The voice typing options in Google and on my keyboard will not function either.

 

[svim]

Try restarting your G5 into its Safe Mode and see if all this odd behavior is still occurring.
https://www.hardreset.info/devices/motorola/motorola-moto-g5/safe-mode/
If the problem goes away, that indicates it could be due to some app you've installed that's the cause. You still have to figure out just which one but at least now you have a starting point to work off from.
If it makes no difference and your phone is still acting up, that's going to involve more diagnosing. Try looking in your Settings >> Battery menu and see if any apps are listed there that don't seem appropriate. Or if you enable Developer Options there's a feature called Running Services that might be more helpful:
https://www.digitaltrends.com/mobile/android-apps-background-kill/

 

[Casey Overland]

Try restarting your G5 into its Safe Mode and see if all this odd behavior is still occurring.
https://www.hardreset.info/devices/motorola/motorola-moto-g5/safe-mode/
If the problem goes away, that indicates it could be due to some app you've installed that's the cause. You still have to figure out just which one but at least now you have a starting point to work off from.
If it makes no difference and your phone is still acting up, that's going to involve more diagnosing. Try looking in your Settings >> Battery menu and see if any apps are listed there that don't seem appropriate. Or if you enable Developer Options there's a feature called Running Services that might be more helpful:
https://www.digitaltrends.com/mobile/android-apps-background-kill/

Thank you for the suggestions but safe mode makes no difference and there are no suspicious apps running.

I've already cleared partition cache and when that made no difference I backed up my phone and performed a factory reset. That didn't work either. I only wrote this help post because I've tried everything else.

 

[ocnbrze]

are the videos on your sd card? you might want back them up and reformat the card.

if it is not on the card then you can try doing a factory reset and if that does the trick. also you can try flashing a firmware update. not sure what else you can do.

 

[Casey Overland]

are the videos on your sd card? you might want back them up and reformat the card.

if it is not on the card then you can try doing a factory reset and if that does the trick. also you can try flashing a firmware update. not sure what else you can do.

I've tested the SD card iny computer and it is not corrupted. I've already factory reset my phone twice and it hasn't changed anything.

 

[ocnbrze]

i would still reformat it, using your phone just to rule that out.

 

[svim]

Well given a Factory Reset didn't help fix things and there are multiple issues involved, you might want to try flashing a stock ROM to overwrite the current Android operating system with a clean installation. Hopefully this will take care of whatever is messed up. This posting on the XDA Developers site has a good summary on flashing process with related download links:
https://forum.xda-developers.com/g5/development/official-stock-moto-g5-cedric-firmware-t3733897

 

[Casey Overland]

i would still reformat it, using your phone just to rule that out.

I have, still no luck, is there anything else you can offer?

 

[ocnbrze]

I have, still no luck, is there anything else you can offer?

you can try @svim 's suggestions. a firmware update might do the trick.

 

[svim]

If you don't want to flash a new ROM yourself, you don't have a lot more options left to try. Take your phone to a local service shop and have them check your phone over, and don't be surprised if they ending up flashing your phone for you.

 

[MoodyBlues]

Just at random this afternoon I noticed my phone wouldn't play a video on snapchat so I checked my gallery and no videos will play. I tried music too and found that it rapidly skips through titles but no songs play.
...
The voice typing options in Google and on my keyboard will not function either.

Before I say that it sounds like a catastrophic failure of your hardware, let me ask you this: have you tried multiple apps? For example, multiple media players, such as VLC, to verify that the video/music problems are not limited to certain apps? Does your microphone still work? Use a voice recording app, such as Easy Voice Recorder, to test talking.

Let us know your results!