Help Can text my wife but cant call her

[InTooDeep48]

Hi I can;t call my wife's phone but she can call mine we can text back and forth no problem. Checked neither has the other blocked my phone samsung galaxy j7 thank you

 

[svim]

This might not be a phone issue nor an Android issue but something tied to your cellular service. Have you tried contacting your carrier?
Is this problem only with your wife or are you having similar problems with anyone else?

 

[InTooDeep48]

This might not be a phone issue nor an Android issue but something tied to your cellular service. Have you tried contacting your carrier?
Is this problem only with your wife or are you having similar problems with anyone else?

No problem calling anyone else just the wife. Right now just using call forwarding from home phone so I can get a hold of her (I am a truck driver so away for days at a time) Talked to provider they have a policy that they cant phyiscaly touch phones right now so here I am thanks for replying.

 

[ocnbrze]

are you guys on the same carrier? same plan? what phone does your wife have? and just curious as to who is your carrier?

 

[InTooDeep48]

yes both same plan metro her our son is on same plan no problem calling him either. Her phone zte blade z max

 

[Dannydet]

What exactly happens when you try calling her number?
You may have to contact your carrier on this

 

[InTooDeep48]

What exactly happens when you try calling her number?
You may have to contact your carrier on this

It just hangs up

 

[svim]

OK so just to sum up --
-- the two of you can text back and forth with no problem, it's just that when she receives a phone call from you that's the problem. (... keeping in mind on both your phones, the texting apps and Phone apps rely upon the same Contacts database in your respective phones).
-- both of you are using the same carrier (Metro)
-- this problem is an isolated one, only involving one scenario, you trying to call her.

-- and just to clarify, the call goes through so she does hear it ringing but when she answers that's when it cuts out?


Has this been a long-standing occurrence or did it just start happening recently?

You mentioned you don't have this same problem when it involves anyone else you're calling but just to confirm, does she have any problems receiving calls from others, or is it also just a matter where only an incoming phone call from you?

Do either you or her use WiFi Calling instead, or are both of you using just your carrier's cellular service for phone calls? Which also leads to the question of does this cutoff issue happen only when you're away or is it also happening when you're local?

Have both of you tried re-seating the SIM cards in your phones? And restarting them. Just to rule out the problem is due to some random software glitch.

 

[bcrichster]

Is her phone profile set to "DND" (Do Not Disturb)? I've accidentally done something similar before and was surprised + embarrassed, Lol. That'd be in Settings..

 

[InTooDeep48]

Is her phone profile set to "DND" (Do Not Disturb)? I've accidentally done something similar before and was surprised + embarrassed, Lol. That'd be in Settings..

No

 

[InTooDeep48]

OK so just to sum up --
-- the two of you can text back and forth with no problem, it's just that when she receives a phone call from you that's the problem. (... keeping in mind on both your phones, the texting apps and Phone apps rely upon the same Contacts database in your respective phones).Yes
-- both of you are using the same carrier (Metro)
-- this problem is an isolated one, only involving one scenario, you trying to call her. Yes

-- and just to clarify, the call goes through so she does hear it ringing but when she answers that's when it cuts out? No she doesn't hear it ring and doesn't show as missed call


Has this been a long-standing occurrence or did it just start happening recently? Started about a month
ago worked fine b4

You mentioned you don't have this same problem when it involves anyone else you're calling but just to confirm, does she have any problems receiving calls from others, or is it also just a matter where only an incoming phone call from you?
just from me

Do either you or her use WiFi Calling instead, or are both of you using just your carrier's cellular service for phone calls?
Which also leads to the question of does this cutoff issue happen only when you're away or is it also happening when you're local? local and away wifi or carrier

Have both of you tried re-seating the SIM cards in your phones? And restarting them. Just to rule out the problem is due to some random software glitch.

Yes and restarted them and even factory reset nothing. Tried calling from contact list and deleting from contacts then straight dialing nothing. Got me stumped wish Metro would just touch the phones sure it is something simple I have missed

 

[Dannydet]

Please check your wife's phone and make sure your phone number is not blocked in your contact settings, maybe an app is blocking your number OR have her call your carrier and ask them if your number is being blocked by THEM....

 

[svim]

Given this is all centered on an issue with cellular service, again it might not be an issue with either of your phones so keep in mind all your efforts to 'fix' them could be in vain. Have you tried contacting a different, local Metro store to look into this matter? It might just be the staff at the store you're going to and a different one might be more helpful. Or it might be better to just cut ties with Metro completely and look into switching to a different carrier, one that actually takes responsibility of the service they're selling to you.