Help How can I tell what method I used to sign into my SwiftKey account?

[JohnJSal]

I just installed SwiftKey onto a new device, but I can't figure out which method to use to log in to my account. The only options seem to be Google or Microsoft.

On my other devices where I'm already logged into the account in the SwiftKey app, I can see my email address, but there's no indication of the login method.

I tried the Microsoft method but when I entered my email address, it said there wasn't an account with that email address. That would seem to leave Google as the only option, but I checked my Google Account and SwiftKey is not listed as one of the apps for which I use "Signing in with Google."

So I'm stumped as to how I should log into the app. Any thoughts on how I can be sure which is the correct method?

I created a SwiftKey account long ago, well before Microsoft even took over, and I feel like I used an email/password method to create a new account, but that doesn't seem to be an option.

Thanks!

 

[ocnbrze]

have you tried entering your google info? just do a forget password for swiftkey

 

[JohnJSal]

I went ahead and logged in with my Google account just to check it. Is it supposed to sync with all of my statistics, custom themes, etc.? Because none of that is there, but I did notice that the long alphanumeric key that you can see when you click on the Account option is the same as my other devices. I'm guessing that means it's the same account?

 

[ocnbrze]

I went ahead and logged in with my Google account just to check it. Is it supposed to sync with all of my statistics, custom themes, etc.? Because none of that is there, but I did notice that the long alphanumeric key that you can see when you click on the Account option is the same as my other devices. I'm guessing that means it's the same account?

no idea as far as syncing goes. i have not used swiftkey in a very long time as my note 10+ has swype built in to it's keyboard which i like.

not sure on themes, but i found this:
https://support.swiftkey.com/hc/en-us/articles/201448622-How-to-use-Backup-Sync

 

[JohnJSal]

no idea as far as syncing goes. i have not used swiftkey in a very long time as my note 10+ has swype built in to it's keyboard which i like.

not sure on themes, but i found this:
https://support.swiftkey.com/hc/en-us/articles/201448622-How-to-use-Backup-Sync

Hmm, doesn't mention stats or themes, but I suppose I could try adding a word to the dictionary and seeing if it appears on the other devices.

 

[mikedt]

I created a SwiftKey account long ago, well before Microsoft even took over, and I feel like I used an email/password method to create a new account, but that doesn't seem to be an option.

Thanks!

I know SwiftKey accounts should have been migrated over to Microsoft. Mine was. And the only sync options for the current SwiftKey app seem to be Microsoft or Google. Other than that, I can't really help you.

 

[JohnJSal]

I know SwiftKey accounts should have been migrated over to Microsoft. Mine was. And the only sync options for the current SwiftKey app seem to be Microsoft or Google. Other than that, I can't really help you.

Are you able to log in with an email and password with the Microsoft option?

 

[mikedt]

Are you able to log in with an email and password with the Microsoft option?

Yes, using my Outlook account.

 

[JohnJSal]

Yes, using my Outlook account.

Hmm, my email address for my account is my Gmail address, which is definitely what I would have used, but I still don't think I used the Google method. But I suppose the fact that the app key is the same across all three of my devices must mean it's the same account.....

 

[Unforgiven]

I moved this to the Swiftkey channel.