Factory reset not unlocking/unblocking phone

[kbdavies]

I have a Samsung Galaxy Note 8 on Tmobile and I put in the phone pin after startup (not sim pin) wrongly 3 times. I got a message saying - "pin blocked. Your pin has been blocked. To unlock your device, contact your service provider".

I had no access to any phone functions (except 911/SOS calls), so I reluctantly did a factory reset which seemed successful (i can hear Samsung voice prompts to set up phone), but i am still getting the screen with the message above and no access to the phone itself.

I have no idea what Android version on the phone, it cannot be older than Pie.

Anyone come across this issue before?

 

[mikedt]

I have a Samsung Galaxy Note 8 on Tmobile and I put in the phone pin after startup (not sim pin) wrongly 3 times. I got a message saying - "pin blocked. Your pin has been blocked. To unlock your device, contact your service provider".

I had no access to any phone functions (except 911/SOS calls), so I reluctantly did a factory reset which seemed successful (i can hear Samsung voice prompts to set up phone), but i am still getting the screen with the message above and no access to the phone itself.

I have no idea what Android version on the phone, it cannot be older than Pie.

Anyone come across this issue before?

Yeh, I don't think it's the SIM PIN, because you would see it requesting the PUK code. I think the Note 8 would have Android 8 or 9. Not sure if Samsung released Android 10 for that phone.

Have actually tried contacting your service provider, if it is something they can resolve? Is it a carrier version Note 8 you've got?

 

[riskybzns]

I think the Note 8 would have Android 8 or 9. Not sure if Samsung released Android 10 for that phone.

it's 9. i found out the hard way and i'm not thrilled at all about it