USB Error 43 issue

[ciabatron]

I have 2 galaxy s10 +, one which I have to send back to Samsung but it has sensitive data on it thT I need to remove first. Heres my dilemma I can plug my latest s10 in and everything is good, But when i connect the one thats going back for return, I get a error 43.

{Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB configuration descriptor failed}
I've tried everything from uninstalling drivers, to disable /enable, there isnt a rollback option. i believe t something within the phone its self because the replacement phone connects without issue. Any help would be greatly apreciated. Ive also tried updating drivers thru windows, and going as fare as a whole windows update. Im lost, Any help would be greatly appreciated... Keep in mind it works fine on my replacement phone but not the phone I have to send back. Thanks again

 

[mikedt]

I have 2 galaxy s10 +, one which I have to send back to Samsung but it has sensitive data on it thT I need to remove first. Heres my dilemma I can plug my latest s10 in and everything is good, But when i connect the one thats going back for return, I get a error 43.

{Windows has stopped this device because it has reported problems. (Code 43)

A request for the USB configuration descriptor failed}
I've tried everything from uninstalling drivers, to disable /enable, there isnt a rollback option. i believe t something within the phone its self because the replacement phone connects without issue. Any help would be greatly apreciated. Ive also tried updating drivers thru windows, and going as fare as a whole windows update. Im lost, Any help would be greatly appreciated... Keep in mind it works fine on my replacement phone but not the phone I have to send back. Thanks again

Do a factory reset on the device, that will securely erase anything on the phone, when it deletes the encryption key.

As for the "code 43" Windows problem, can't help you with that as I don't use Windows. But you could try with a Linux computer or a Mac, see if that works for the phone.

 

[ocnbrze]

this may have the solution for you as far as code 43:
https://answers.microsoft.com/en-us...cognised/6a2a5531-8b80-4798-9aa6-ee2dcb705c7f

and yes if you want to keep that sensitive data then wait to do the factory reset that @mikedt suggested. if you can't get your pc to see your phone and remove whatever data you want saved, then you can proceed with the reset to at least delete it before it gets handled by techs.

 

[ocnbrze]

I am having the same issue.

can you be more specific? what phone do you have? same phone? what have you done to troubleshoot? different cables? do you have the right drivers installed?

edit: have you tried the link i posted earlier? there are suggestion on how to fix this.