Push T-Mobile and Samsung to Support Their Devices!

[cheenachatze]

Did anyone contact any lawyer or the better business bureau so far?

I would not be so quick to say that T-Mobile is not responsible for this, I think that if they wanted the upgrade to be done, Samsung would have done it. Samsung released Android 2.1 for Samsung Moment that is sold by Sprint, so how difficult is it for them to release an update for Behold 2?

And where is Google in all this? The BH2 has the Google name printed on the back. Don't they have a vested interest in solving this mess? It's a cautionary tale for people to choose the iPhone over Android, because you are guaranteed at least 36 months of support for your smart phone. With Google, nothing is guaranteed, not even for a week.

 

[dyson]

What about G4 attack of teh show or MSN?
Heck even Good morning america we just need as much bad publicity as possible.
this is a new device and it was dropped a few months after it was released

 

[mwl1119]

Did anyone contact any lawyer or the better business bureau so far?

I would not be so quick to say that T-Mobile is not responsible for this, I think that if they wanted the upgrade to be done, Samsung would have done it. Samsung released Android 2.1 for Samsung Moment that is sold by Sprint, so how difficult is it for them to release an update for Behold 2?

And where is Google in all this? The BH2 has the Google name printed on the back. Don't they have a vested interest in solving this mess? It's a cautionary tale for people to choose the iPhone over Android, because you are guaranteed at least 36 months of support for your smart phone. With Google, nothing is guaranteed, not even for a week.

I plan on calling T-mobile tomorrow "Samsung Mobile and T-Mobile USA are planning to update the Behold II to Android 1.6........" that shows they lied to us almost as much as Samsung. I planned on just getting the MT3GS and staying but with that line they lost my loyalty. Hello Verizon my my your Droid is INCREDIBLE!

 

[behold_this]

just got off the phone with tmo customer loyalty they said they could "offer" "something" now but if i take it i won't be eligible for whatever agreement they reach with samsung and he felt confident one would be reached much like microsoft did during the sidekick fiasco. he put in the trouble ticket and suggested i wait two weeks to see the out come and if nothing had happened by then at least they will have a phone on 2.x (i.e. the slide) because nothing he could offer tonight would have 2.x out the box.

 

[Ohgami]

whatever agreement they reach with samsung and he felt confident one would be reached much like microsoft did during the sidekick fiasco.

Interesting indeed. Can you tell me what you told them?

 

[behold_this]

yeah...well ...we'll see what happens i guess. he implied that at the very least i would be able to get full upgrade on the slide if not an outright trade in and mentioned that samsung actually has a high end android coming to tmo...duh galaxy s anyone...and that just maybe it would be part of the "settlement" this was all implied though...nothing was promised except that they would "get me a new phone"

 

[BH_MAN]

yeah...well ...we'll see what happens i guess. he implied that at the very least i would be able to get full upgrade on the slide if not an outright trade in and mentioned that samsung actually has a high end android coming to tmo...duh galaxy s anyone...and that just maybe it would be part of the "settlement" this was all implied though...nothing was promised except that they would "get me a new phone"

What did you say for them to Side with you though?

 

[behold_this]

actually wasn't hard at all...almost like he already knew though he claimed he did not. i actually read the statement to him. but he was a former behold 2 owner as well and knew the back ground. he actually said i was very lucky i got him on the phone as he is, as he put it, a "geek" and an android geek at that

 

[behold_this]

remember nothing was "promised" everything was implied except the part about getting me a new phone.

 

[mwl1119]

just got off the phone with tmo customer loyalty they said they could "offer" "something" now but if i take it i won't be eligible for whatever agreement they reach with samsung and he felt confident one would be reached much like microsoft did during the sidekick fiasco. he put in the trouble ticket and suggested i wait two weeks to see the out come and if nothing had happened by then at least they will have a phone on 2.x (i.e. the slide) because nothing he could offer tonight would have 2.x out the box.

i have a buddy that works at AT&T and I can tell you right now that he was bullsh*tting you. Trouble tickets are only for technical issues.

 

[behold_this]

whatever guy...i could have upgraded TONIGHT i chose not to. i'm waiting for at least the slide

 

[cheenachatze]

Did anyone contact a lawyer so far? There are plenty of lawyers that deal with class action. If anyone did, please answer in the forum or send me a private message. Thanks.

 

[BH_MAN]

i have a buddy that works at AT&T and I can tell you right now that he was bullsh*tting you. Trouble tickets are only for technical issues.

no no, TMO don't work the Same as att... I've had both, TMO says they can do it, they can...

 

[behold_this]

^^that has always been my experience with tmo as well...i'm not worried i will be getting a new phone and it will have android 2.1...its the power of positive thoughts. plus i had a nice time chatting with this guy anyway

 

[BH_MAN]

^^that has always been my experience with tmo as well...i'm not worried i will be getting a new phone and it will have android 2.1...its the power of positive thoughts. plus i had a nice time chatting with this guy anyway

Well reason I asked is now that it's official I was thinking about calling again..

 

[behold_this]

I would at least put in the ticket the more that do more tmo will push samsung for a decent resolution for us. I just told him the facts that US law protects consumers from false and misleading advertisements and that samsung was really misrepresenting tmobile. I told him I know tmo customer service is better than that and that I know they can support their users and he agreed and he personally felt conversations between tmo and samsung had already begun though again he would not really comment. I was very calm and extremly respectfull of tmo

 

[mwl1119]

whatever guy...i could have upgraded TONIGHT i chose not to. i'm waiting for at least the slide

Whoa hey now I wasn't trying to start a fight with you. But really if you "upgraded" tonight what could they offer?

No phone in their current line up is 100% sure of getting beyond 1.6.

I just called and all i got was an offer to get a Blackberry Curve. Nope.

 

[behold_this]

Again he acted like he knew nothing but sure did "know" a lot about it

 

[behold_this]

I got that offer too but that was from the PDA department. customer loyalty is who finally hooked me up and no he was clear it would be android

 

[BH_MAN]

I got that offer too but that was from the PDA department. customer loyalty is who finally hooked me up and no he was clear it would be android

What Department did you ask for?

I guess I'm wonder how the convo went, as I blow up on tmo today when I called.. So was Looking at Pointer on how you spoke to get the replies you got..

Customer care moreless said FU to me, but, then again the rep asked me if I would like to can my contract after I said that's the only way I feel like I'm going to get out of this phone..

Never said anything about my Buddy a tmo though..

 

[behold_this]

ok so the first person i spoke with was a general csr that person was an idiot and transfered me to pda department. i was given the run around from that rep actually and even got the bullshit offer of a blackberry and she also mentioned that g1 users are being "upgraded" to the behold 2 as they are phasing it out. i said that was unexceptable and pleaded my case she finally spoke to her supervisor who recommended i talk with customer loyalty. this is were things turned around. i was lucky and got a rep that knew what he was talking about and actually seemed to generally care about tmo's great customer service reputation from there the convo went as i already described above...i'm sure it didn't hurt that he was a former behold2 owner and knew the background, but like i said i was calm and extremely respectful of him personally as well as tmo as a company

 

[RavenWulf]

ok so the first person i spoke with was a general csr that person was an idiot and transfered me to pda department. i was given the run around from that rep actually and even got the bullshit offer of a blackberry and she also mentioned that g1 users are being "upgraded" to the behold 2 as they are phasing it out. i said that was unexceptable and pleaded my case she finally spoke to her supervisor who recommended i talk with customer loyalty. this is were things turned around. i was lucky and got a rep that knew what he was talking about and actually seemed to generally care about tmo's great customer service reputation from there the convo went as i already described above...i'm sure it didn't hurt that he was a former behold2 owner and knew the background, but like i said i was calm and extremely respectful of him personally as well as tmo as a company

I hear ya on this after reading the news I was irate and wanted to call right then and blow up but the House Boss advised me to get cool first and when I did call as soon as I got through to a general CSR I very politely asked to speak to a supervisor in the smartphone/Android department and after explaining why I was calling and that had this info came out last month when I upgraded and had the sales rep at my corp. store not shown the video promising Android 2 I would have waited for the Slide he passed me to Costumer Loyalty and for now I am happy with the out come.

on a side note I know I saw earlier this week that the Slide was coming out on 16 June but the TMO site shows 02 June as the release date, anyone know if that is online/over phone only or is that Corp. stores also?

 

[behold_this]

Full release on June 2 and galaxy s to follow shortly but unless it's free I say f@#k samsung

 

[RavenWulf]

even if they gave me a Galaxy S I would just sell it to the first sucker who ask about it. and finding out the Slide is coming red and black not just white makes it all that much better

edit : unless they offer to buy back the BH2 I will keep it around as a back up with whatever ends up being the absolute final ROM by Eugene, his ROMs and rooting the phone are the only reason I haven't dropped it out the window of my big rig

 

[thegame3202]

Ok, so I will be calling back T-mo executive offices tomorrow. I downloaded an app that automatically records my convos. "vrecord" or something. So if anything is said, I will have the number dialed, the time, the date, and the whole convo recorded. If t-mobile is willing to let us trade our beholds in for a 2.x phone the the slide 3g or god forbid the galaxy s, I'll do it... But I would still be out for giving samsung bad rep. Not fair to T-mo to have to cover their ass. I'll let you guys know what is said tomorrow.