Newbie needs help quick

[fishhunter]

Hello forum members,
I have only had my new smartphone (HTC DESIRE) for 2 weeks now and have only today downloaded HTC sync onto my laptop.
My problem is this,
After downloading and installing HTC sync I can no longer connect to my wireless network from my laptop using WLAN but I can connect using the cable instead.
I was just wondering if anyone can help with this problem and give me some advice as to how to rectify it.
Thanks in advance for any help.

Allan

 

[celticone]

Have you uninstalled the Sync software?

 

[fishhunter]

yes i have tried that.
Everything was working fine until i installed the sync software and then the wireless connection wouldnt work.

 

[nx1977]

Never had issues with HTC sync doing this before.

Sounds like your firewall is preventing connection.

 

[fishhunter]

i use zonealarm,
do you have any ideas how to repair this?

 

[celticone]

yes i have tried that.
Everything was working fine until i installed the sync software and then the wireless connection wouldnt work.

Start wireless (what happens)? Can you see the wireless points in your range?


* You can always go back a restore point on windows to before the Synch install.

 

[fishhunter]

when i click to enable/disable wireless nothing happens.
The button light stays on regardless of wether its enabled/disabled and it is not showing any wireless points in range.
The light didnt use to stay on before.

 

[celticone]

when i click to enable/disable wireless nothing happens.
The button light stays on regardless of wether its enabled/disabled and it is not showing any wireless points in range.
The light didnt use to stay on before.

Did you try the restore point (go back a few days/month)?

Don't usually use wireless on my PC prefer wired but i'm firing up the ol laptop now to see if i can help.

 

[fishhunter]

* You can always go back a restore point on windows to before the Synch install.

Will try the restore point idea.

 

[nx1977]

Open zone alarm. Does it ask you to fix settings? What does it say for wireless security?

I very much doubt the HTC sync did anything. More likely you did when you disbaled it during install, then re-enabled it.

 

[fishhunter]

have wireless working now after trying system restore.
However i now dont have HTC sync so will try to install again and let you know how i get on.

 

[fishhunter]

Just while we are here how do i transfer music to my Desire and what music formats does it support?

 

[fishhunter]

Do I really need the sync programme in the first place?

 

[celticone]

Do I really need the sync programme in the first place?

You only use sync for transferring contacts from outlook (I don't use that) and if you want to install applications from your PC to phone (this can all be done on the phone).

You can attach the phone to the PC as a storage device then copy over music/movies/photos etc without sync.

I don't use or need Sync

 

[fishhunter]

thanks for that....looks like i wont need it either then.

 

[fishhunter]

what folders do i transfer music to and can i just drag and drop?

 

[celticone]

what folders do i transfer music to and can i just drag and drop?

I'm assuming you have a SD card installed?

There should be a MP3 folder, drag and drop to there.

I think the phone is actaully smart enough to pick any tunes that are on the SD card though, just don't think it tidy if you are a neat freak.

 

[fishhunter]

a cd card couldnt tell you and dont know what one is

 

[celticone]

a cd card couldnt tell you and dont know what one is

SD card

 

[fishhunter]

yeah it has.....but what formats does it support i.e mp3, wma, or what ones?

 

[nx1977]

You will have the SD card. Just connect to a PC and choose mount.

Browse the device using windows explorer, which will show as a removable drive. If there isnt a music or MP3 folder create one and put all the music there

 

[celticone]

yeah it has.....but what formats does it support i.e mp3, wma, or what ones?

Supports mp3 for sure, not tried wma but computer says

Playback: .aac, .amr, .ogg, .m4a, .mid, .mp3, .wav, .wma
HTC - Products - HTC Desire - Specification

 

[fishhunter]

I am trying to do what you say NX but when i look on the phone there is no record of the file and i cant find it anywhere.
I am dragging and dropping in the mp3 folder on the phone....is this correct?

 

[celticone]

I am trying to do what you say NX but when i look on the phone there is no record of the file and i cant find it anywhere.
I am dragging and dropping in the mp3 folder on the phone....is this correct?

Does it appear on the card when you look on the PC?

You need to unplug the phone/cable to update the phone

 

[fishhunter]

I am unplugging the phone but I just dont seem to be able to get it to work