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For those that have had there Hero Replaced by Sprint

DonB

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Nov 30, 2009
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The reason for this post is simple, I would like to hear from you that have had their Hero replaced by sprint after the 2.1 update, I have called Sprint and have told them about the phone lag which is my main concern, for now I can live with the rest but the phone is still a phone and if it takes that long to make calls at times, or even when it does call and you hit the damn send button because you were impatient and then it calls the same person twice, I have an issue with that, so they offered to replace it, and I am sure it will be with a refurbished one, but with the replacement has the phone lag gone or is it still there. This will make me decided weather I take a replacement, or I will upgrade to the EVO on June 4th and put my Hero on Ebay once I re Flash it back to factory !!
 
The reason for this post is simple, I would like to hear from you that have had there Hero replaced by sprint after the 2.1 update, I have called Sprint and have told them about the phone lag which is my main concern, for now I can live with the rest but the phone is still a phone and if it takes that long to make calls at times, or even when it does call and you hit the damn send button because you were impatient and then it calls the same person twice, I have an issue with that, so they offered to replace it, and I am sure it will be with a refurbished one, but with the replacement has the phone lag gone or is it still there. This will make me decided weather I take a replacement, or I will upgrade to the EVO on June 4th and put my Hero on Ebay once I re Flash it back to factory !!


upgrade to the evo.
 
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Not in the 30 day period, but they will replace, well I should say they said they would, LOL


Are you still within your 30-day return period? If so, an EVO upgrade shouldn't even be a question. I got my Hero back in January, and if I could upgrade I would do it in a heart beat!
 
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Well I got a replacement finally, but have not set it up yet because they forgot to send me a battery with it, LOL, so I decided instead of upgrading to the EVO for now I will keep the replacement for a bit and see what happens, but wanted to get some input from those of you that did get a replacement from Sprint. I also do not think upgrading to the EVO and paying an extra $10 months for the service is not justified


Report here:

This thread is for those of you that have had your Hero replaced by Sprint since the 2.1 update


1) Has the new replacement been better than your original phone

2) Do you have any of the same issues as before

3) What do you like better about your replacement

4) Any other input for other to know or read
 
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Well I got a replacement finally, but have not set it up yet because they forgot to send me a battery with it, LOL, so I decided instead of upgrading to the EVO for now I will keep the replacement for a bit and see what happens, but wanted to get some input from those of you that did get a replacement from Sprint. I also do not think upgrading to the EVO and paying an extra $10 months for the service is not justified


Report here:

This thread is for those of you that have had your Hero replaced by Sprint since the 2.1 update

1) Has the new replacement been better than your original phone
Yes and no. It's tough to tell. I never rooted the original phone and it was awful. Things just didn't work. Wifi would always disconnect, the signal sucked, the phone was always bogged down, etc. The new one arrived and some of the issues were semi-resolved. The wifi was still wonky, the signal did, in fact improve and the phone appeared to be a bit snappier. I believe I had one of the "first batch" phones as it didn't have "With Google" on the back cover, and it also displayed the "visual error" of REV 0 in the system info. The refurb i was sent was of the newer batch. After rooting and installing 2.1 (different Fresh ROMs) the Wifi now works perfectly, the signal is unchanged and the phone is so-so with laggieness. It lags from time to time. I truly believe that most of my issues stemmed from O/S 1.5 being "Frankensteined" to work with CDMA networks.
2) Do you have any of the same issues as before
See above.
3) What do you like better about your replacement
Its a refurb, which I was VERY upset about prior to receiving it. From what I'm told (and after receiving and using it, I believe to be true) a refurb is completely broken down and reassembled with new parts. The QC testing on a refurb is also apparently supposed to be a lot more tighter than on the assembly line. Like I said, it's all hearsay, but I've had no quality issues (other than a weak processor running an O/S it can't fully handle)
4) Any other input for other to know or read
See above.

See answers in red.
 
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I didnt complain about the upgrade thinking they wouldnt replace it so I complained about the dust under the screen and they replaced it with a reconditioned one that had 1.5. Looks new but its an old one with out the google logo on the back. Mine had the Google logo , o well. Still has a couple of specs of dust but I rather have that then the 2.1 upgrade that lagged big time on making calls and couldn't connect my bt car kit.
 
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1) Has the new replacement been better than your original phone

2) Do you have any of the same issues as before

3) What do you like better about your replacement

4) Any other input for other to know or read


  1. NO!!
  2. Yes, all of the same issues except that before when I got a call my phone wouldn't ring. That was their reason for replacing it. They said it was because I was having problems with my signal. (*cough* bullsh!t!! *cough*)
  3. The ONLY thing I like better is that it rings when I get a call. Other than that it has exactly the same issues as the first one.
  4. 2.1 is MISERABLE!!! I loved my Hero before the update & I thought I'd love it more with 2.1. I HATE my phone now!!
    FWIW, HTC seems to think doing a factory reset will solve all the problems. Maybe if we do a factory reset on the war it will solve those problems too. While we're at it, let's factory reset the oil spill too! Ok, enough of my soap box!
 
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  1. NO!!
  2. Yes, all of the same issues except that before when I got a call my phone wouldn't ring. That was their reason for replacing it. They said it was because I was having problems with my signal. (*cough* bullsh!t!! *cough*)
  3. The ONLY thing I like better is that it rings when I get a call. Other than that it has exactly the same issues as the first one.
  4. 2.1 is MISERABLE!!! I loved my Hero before the update & I thought I'd love it more with 2.1. I HATE my phone now!!
    FWIW, HTC seems to think doing a factory reset will solve all the problems. Maybe if we do a factory reset on the war it will solve those problems too. While we're at it, let's factory reset the oil spill too! Ok, enough of my soap box!

You can always factory reset, then install the original 1.5 back
 
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You can always factory reset, then install the original 1.5 back

Sprint told me there was NO option to go back to 1.5 period. Even on the replacement phone, I asked if I could have it w/ 1.5 instead of 2.1 & they said there's no way to do that bec 2.1 is already on the replacement.
They acted like 1.5 has already been sent through the shredder, never to be used again.
 
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Sprint told me there was NO option to go back to 1.5 period. Even on the replacement phone, I asked if I could have it w/ 1.5 instead of 2.1 & they said there's no way to do that bec 2.1 is already on the replacement.
They acted like 1.5 has already been sent through the shredder, never to be used again.

Read the forums, there is RUU 1.5 that you can re load, I saw it and read it somewhere, if I find it again I will post it, or maybe someone else will chime in if I am not correct, but I am sure I read that somewhere
 
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I would like to avoid rooting my phone, if at all possible.

  1. It will void the warranty but considering this thing is the biggest p.o.s. I've had since the Instinct that wouldn't hurt my feelings so much!
  2. I am a computer DUMMY!! I have no idea about programming or even what an RUU is! I am the curious little kitten & have a tendency to do that "Ooh what does this button do?" thing. I would really hate to mess my phone up & be out of luck.

Well I have not rooted, but you still load the 1.56 back on without rooting I believe, but i am sure others will chime in, and even if you rooted you can go back to stock anyways, so your warranty would not be voided
 
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