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Help Beware the reboot!

pking

Well-Known Member
Nov 4, 2009
156
0
Denver, CO
So it's been nice chatting with you all, but I've had to switch back to the Hero.

I managed to brick 2 Moments in as many days, the second within an hour of having the phone. What crazyness did I do to accomplish this? Why, I downloaded and installed something from the market.

Yesterday, my phone got stuck on the 'android' boot screen as I tried to reboot to fix the USB sync issue. I had assumed, due to other odd issues on my device, that this was a hardware failure of some kind.

Today, I exchanged for a spankin new Moment, got it back to work and began syncing contacts and installing my preferred apps. Again, I experienced the USB sync issue (no notification when connected to my laptop), so I smartly decided to reboot my phone. Bricked! Same issue, stuck at 'android' boot screen.

This leads me to believe something I downloaded from the Market recently is not interacting well with this phone, and my gut tells me it's most likely the latest OpenHome update.

So that other Moment users might avoid this lovely experience, here's a list of apps I had installed. I unfortunately cannot say exactly which caused this issue:


OpenHome 2 (full, latest revision)
Advanced Task Manager (free)
Astro file manager
aTrackDog
Bubble (level)
Compass
ConnectBot
FadetoBlue (openhome theme)
Flashlight
Google Sky
Last.fm
Metal Detector
Nesoid (lite)
Night Clock
OnTrack
Pandora
Quick Settings
Robo Defense (full)
Shazam
Skydeck
SnapPhoto
Snesoid (lite)
StreamFurious
System Monitor
Twidroid

(should also mention that I only installed most of these apps, and did not get a chance to fire them all up on round 2)


Of all of those, OpenHome is the most intrusive which makes me think that's where the problem lies, but again there's no way to tell.

The Sprint rep (and his support channels) could not come up with a way for an end-user to be able to factory-reset the phone in this state, so I couldn't do any testing (lest I simply brick another phone)

Now, YMMV, I also had problems with the default Camera app not displaying properly (it simply shut off the screen, but was still 'active' in the background) on both handsets, which nobody else seems to be seeing. It is possible this was simply two bad handsets, both bad in the same way, back to back, but that seems unlikely. The Sprint rep hadn't had any other Moment users report any issues like this yet.

Best of luck to you all, enjoy your AMOLED and hardware keyboard (so jealous!)
 
Man that's no good!

Any plans to try one more time with the Moment?

And I was just about to try out OpenHome... maybe not quite yet... :(
I have/use OpenHome, but Im not sure which version. I'll have to check Market and see if there is an update, and if there is, apply it and see what happens. I'll let you know.

UPDATE:
There was an update to 3.3 waiting. Installed it with no problem.
 
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I also returned this phone. Had it for 2 days and it was entering airplane mode at random and the only way to exit was to remove battery and reboot. That did not work 80% of the time either. That along with the battery issues was enough to send it packing. Unacceptable in todays market.:mad:
 
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I also returned this phone. Had it for 2 days and it was entering airplane mode at random and the only way to exit was to remove battery and reboot. That did not work 80% of the time either. That along with the battery issues was enough to send it packing. Unacceptable in todays market.:mad:
pretty much all phones have glitches when 1st released and have bad couple out of a batch. My phone ive had for 4 days now doesent do that you just got unlucky thats why you could of exchanged it for another instead of goin all around the forum criticizing it. Glitches are common when electronics are new you should of returned it for another 1 not every single moment has the problem you just got unlucky.
 
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I got the following reply to my post about this problem on the Sprint forum, I thought I'd repost here in case anyone else runs into this issue:

Sprint Community : Hard reset?

I had the exact same problem today. I too also have open home and weather widget installed. Sometimes it would actually boot to the home screen but then quickly revert back to the "Android" logo. I was all set to return it when I stumbled upon a way to reset the device using the built-in menu. I simply pressed and held both call buttons, i.e., dial and hangup or the red and green phone buttons on the front. It started the voice app which I exited out of and then said open home was not responding. I just left the "open home" error as is and pressed menu to get back to a factory reset. Hope this helps.

Byte

Unfortunately it's too late for me, and I don't think I'll be switching back to the Moment.. I did love the faster proc, screen and keyboard, but my Hero oozes quality in all the places the Moment seemed to lack it. Time to start practicing on the awful virtual keyboard for me.
 
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did you have insurance on the phone? it seems like this would be a user problem and not a manufacturer problem.

huh?

I will be returning my 2nd moment. First got stuck at android boot screen, now the second is resetting itself once the battery is under 15%. I too have open home and weather widget running on both. Maybe I'll go back to hero and root, pre, or good ole trusty winmo tp2.
 
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I was asking if that is a legitimate reason to return tge phone...I wasn't sure if you assume responsibility of the phones well being once you start downloading apps such as Open Home.
Isn't that part of Andriod....the market that is endorsed by Android itself? Horrible assumption or question by you since the market is one of the keys to android success.
 
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