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Has/Will Verizon Offered Anything To Their Customers?

pharaohmd

Lurker
Mar 27, 2010
6
1
Question.....
And yes, I know it's Verizon, but we might as well ask...
When I started working T-Mobile TS it was just after the HP IPAQ mess where the software issues with WM software - it being so new and not really tested that the phone hardware eventually died out based on the number of crashes and restarts required throughout the day.
After about 3 or 4 months T-Mobile started to offer customers who owned the IPAQ and experienced the issues a replacement/upgrade at either a heavy discount or completely free depending on how often the customer account referenced them calling to get help or report an issue. This offer was to (1) get the phone out of people's hands and into the rubbish bin, (2) reduce the number of TS calls daily, (3) end the regular hassle of dealing with MS and HP on patches and fixes, and (4) to improve customer care. Note the customer is last there as the others were costing them more money than the customer's they lost based on the problems probably thanks to their early term fee.
I bought the ERIS basically for 2 reasons - (1) IMHO HTC kicks Moto's and Apple's butts on phones, (2) I want ANDROID. I had a MyTouch with T-Mobile just before coming to Verizon and was looking into upgrading to HTC's new phone over there instead of changing carriers. I checked out the Hero and Samsung's Android phone with Sprint. I was a dedicated and loyal Blackberry user for 5+ years defending and promoting their devices, working on software development within TMO, and went through direct RIM training on BES, BIS, their handheld sw, and thier hw configurations.
SO - does anyone know or has heard anything about Verizon offering us a way to move to the Incredible?
 
I am on my 3rd Eris since the OTA (reboot randomly - silent bug). VZW told me that they will offer other phone options after I have replaced the phone 3 times. I would have the option to switch to another phone at a discounted rate, assuming I upgraded rather than dumped the smartphone route altogether...
 
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Well, the problem is that the phone works for most people. These forums are a dump for people with problems, but the people you don't see posting, are doing so because they have nothing to complain about. Now, don't take this as a slam, because problems with 2.1 are very legitimate. Verizon's answer will be to release a maintenance upgrade soon. The phone was very stable on 1.5 and is stable for most people on 2.1. However, there are documented issues, and I'm sure that they will be fixed soon.
 
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I don't know about phone replacement, but I spoke to a rep over there about them never receiving my rebate I sent out when I bought the phone (figured I should mention it since I was troubleshooting the silent issue). She credited my account $100, which paid my bill, and they are sending me a replacement.

If this continues to happen, I will switch to the moto droid, but knock on wood, it *should* be better. There is something about the date stamp on the phone you may want to look into. You may also want to look at the software you are running... I don't want to start rumors, but since I stopped using Launcher Pro, I haven't had a silent issue since. (but then again, my phone isn't high traffic)
 
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I don't know about phone replacement, but I spoke to a rep over there about them never receiving my rebate I sent out when I bought the phone (figured I should mention it since I was troubleshooting the silent issue). She credited my account $100, which paid my bill, and they are sending me a replacement.

If this continues to happen, I will switch to the moto droid, but knock on wood, it *should* be better. There is something about the date stamp on the phone you may want to look into. You may also want to look at the software you are running... I don't want to start rumors, but since I stopped using Launcher Pro, I haven't had a silent issue since. (but then again, my phone isn't high traffic)

You aren't starting rumors. That's not the cause of the silent bug.
 
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I'm fixing to get me 5th Eris on all of them the speaker on the outside blew. I asked the tech rep about other phone options and he said he could only give me the MOTO Droid or the devour as a replacement phone so I just got the Eris back. No incredibles. But he did knock off 8 dollars a month for 6 months. Whatever. If we wait untill our contract ends they'll be a better phone than the incredible out! Just my 2cents
 
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I'm fixing to get me 5th Eris on all of them the speaker on the outside blew. I asked the tech rep about other phone options and he said he could only give me the MOTO Droid or the devour as a replacement phone so I just got the Eris back. No incredibles. But he did knock off 8 dollars a month for 6 months. Whatever. If we wait untill our contract ends they'll be a better phone than the incredible out! Just my 2cents
Umm.... 5 phones and the speakers are blowing? What in the heck are you doing to these phones? :eek:
 
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In the past I've been told that three warranty replacements = lemon phone. After that, you are presented options to upgrade the device. My experience with this was with the Samsung SCH-u540. I had three devices before VZW offered me 1-year pricing on an LG flip.

My wife had similar problems with her Blackberry Storm. Unfortunately, it was then we were told that the warranty exchanges had to be in succession, approximately three within a three month period. My wife went through 7 devices before finally getting a new phone because the warranty exchanges we had processed were not within 3 months of each other. In the end, a store manager at a corporate store made the override to offer my wife a Blackberry Storm 2 at no additional charge.

Your mileage will vary.
 
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