Got an activation fee credit!

[shappy]

Just got off with CS chat where I expressed my displeasure in the 4 1/2 hour wait I had in order to purchase and activate my Evo.

I asked for a service credit and they offered to credit me the $18 activation fee and associated sales tax.

Worth a shot for anyone interested.

YMMV

 

[zpilot]

Doesn't look like CS chat is open right now...

 

[Deleted User]

Doesn't look like CS chat is open right now...

Sometimes it depends on the chat screen you click on within the site.



Yeah, CS is usually pretty good at removing the activation fee if you ask.

 

[awayne]

If you get to the escalations department they can most of the time give credits of up too $100 without a problem.... they might have to get manager approval but I am sure you could have gotten even more then just $18.00+ tax

 

[Geniuz650]

You just do a chat on their site and ask them for an activation fee credit?

Edit: Just did it!

 

[gezzuzz]

i called and go the $18...

 

[BigHAZE]

My activation fee was $36!! And I switched from TMobile whom I had been with for 9 years to get the EVO.

Dang

 

[unplugged1]

I used chat yesterday to try and get an activation credit. My bill was $322 and I thought that when I added a line and got an upgrade, they could at least cut me some slack on the activation fee. After all, they were going to be taking $20 a month in the Evo luxury tax alone. Here is what chat said:


06/17/2010 04:36:29PM Agent (Michael CC): "I greatly apologize for any inconvenience this may cause, however the Activation Fee is a standard charge. This allows Sprint to activate your new service while providing you with the lowest possible monthly service costs."

06/17/2010 04:38:10PM ME: "Yes, but I'm paying a $10 per line fee Evo luxury tax as it is, plus a $50 "equipment fee" and twice the usual Sprint surcharges and taxes. It seems a bit like rubbing it all in to pay an activation fee on top of all the additional charges."

06/17/2010 04:39:08PM Agent (Michael CC): "I've reviewed your account and we currently do not have any promotional offers to waive this fee. These are standard and valid charges we are unable to credit."

06/17/2010 04:39:39PM Me: "Fine. I'll call. Goodbye."

06/17/2010 04:39:50PM Session Ended

I then called customer service and spoke with a very nice young lady who adjusted my account. She said that since I was a Premier Member, Sprint would waive the activation fee. (Anyone with an Evo is a Premier Member, duh.):

Sprint has completed a modification(s) to your account. Please take a minute to carefully review this confirmation:


Confirmation no.: 43360**** Rep Id: 99416**** Date/Time: Jun 17, 2010 04:50 pm(PST)
Modification(s): On 06/17/2010, an adjustment in the amount of $38.71 was made to your account

So it pays to be persistent....

 

[ekt8750]

I never called Sprint and my $18 upgrade activation was automatically removed. Keep in mind I got my phone day one at Best Buy.

 

[unplugged1]

I never called Sprint and my $18 upgrade activation was automatically removed. Keep in mind I got my phone day one at Best Buy.

If you are a Premier Member, your upgrade fee is credited.

 

[ekt8750]

Yeah but supposedly only for online purchases.

 

[unplugged1]

Yeah but supposedly only for online purchases.

No. If you look at the Premier Membership info, you will see that one of the benefits for Premier status is that there is no upgrade fee. There never is an upgrade fee for anyone when online is used.

Notice that in my first post I was getting a credit for my new line. My upgrade activation had already been waived.