You guys understand that it is still being built out. Right? Even in "blue" areas there needs to be a lot of work done. But thank you for buying the first round of phones and then complaining about how everything does not work. Here is a little tip next time. If you do not want bugs, glitches, and problems. What 6-12 months after release. By then all the bugs are worked out.
You make a valid point but Clear and Sprint are both willing to take from me a considerable number of dollars in exchange for a service that they list on their maps as being available and available in a "strong" manner.
If they listed areas as "weak", if they said that the coverage areas are light shades of pale green indicating "spotty coverage" instead of saying that the product is mature, robust and widely available, I'd be inclined to say your point has merit.
But they don't. They are making the public believe that their product, in areas that are "blue" and "Best" will work as advertised. And as a customer, I'm saying that it is not working as advertised.
Is it Sprint? Clear? HTC? Don't know. But in this threeway partnership, money exchanged hands and it's reasonable given the advertising, to call them when the ere is a deficiency so that it can be addressed.
Maybe it's HTC's issue, maybe it's Sprint/Clear's issue, and they can change their maps to be more realistic of it's their issue.
I can't tell where the problem is, but it's their job to live up to their promises or adjust their promotional materials to line up with reality. I've no problem if the coverage is spotty, just tell me the truth. But if I do live in a 5 bar 4G area and I get nothing; then maybe I have a phone problem. How am I to tell unless I say something?