Seidio Review Update2! New Revision - Rubberized Interior

[htc.EVOlution]

Resolved!!!
Check Below for UPDATES!

Seidio Innocase II Scratches EVO​

I PMed SeidioSeidio:

Seidio,

After using the Seidio Innocase II for approximately 2 weeks. I found that the Innocase II is really flawed. My Evo has been scratched up on the side of the black mirror finish around the bezel. This happens on the edges, sides, top and bottom of the phone.

The Innocase II seriously need linen or felt on the inside to protect all sides. It's pretty depressing to see my phone being sratched up without dropping the case on the floor. I believe that the hard plastic caused this issue. I would like Seidio to be aware of this issue before more people complain about it.

This is their reply

• I have sent you an email with the pictures of the scratches that Innocase I have done to my Evo. Can you please show them to the engineers and let me know what they say? I don't want to post those pictures to the forum until you let me know what Seidio would like to comment on.

Thank you for your PM!

1. I have forwarded the pictures to our engineers are and they are having a hard time seeing how the scratches got on there. Because it's not a sliding scratch and not wide enough to be a tolerance scratch. Can you provide us a bit more information on that?


Regards,

This is not acceptable...

I also reply back to him and have not heard from Seidio since then.

Seidio,

I'm 100% confident those scratches came from the case. the top part of the case has squeeks. Those squeeking means that there's little space within the case. those spaces are on the very top edge of the case and very bottom edge. because there's little space within the case, there's potential cause of rubbing. This is the exact reason why people are complaining about poor fitment and doing modification by adding either felt or cloth on the inside

Latest Update!

Hello All,


We appreciate your honest feedback and apologize for the problems a few of you are having. There are two issues we've seen posted here and would like to address both. First of all, for those of you experiencing a loose fit, we did make some minor adjustments to alleviate this issue. As to scratching the device with the case, we've been unable to duplicate this problem internally. As a precaution we have decided to add our rubberized coating to the inside of the case for an extra layer of protection. Anyone with either of these issues can contact us and we'll be more than happy to get you taken care of.


Regards,

Update 6/23

I got a reply back from Seidio and he promised to replace my review units. I will post an updated review to see if they fix the issue. although they already damaged my Evo to the extreme, I will try to give them a fair review. @ least Jack from Seidio decided to come through and replace units that people were having problems with

Update Seidio! New Revision of Innocase II

Okay, so I got the new revision of Innocase. Apparently there's 2 different revisions that I got. The first one is the black case. If you look @ the labels on each side, the old case has a shiny plastic texture. The new case has a rubberized texture. Both cases have felt in the same location. The newer revision with the rubberized interior is the case that you need to make sure your getting. This new case is tight fit, 100 percent (as of now). I don't know if the case will start squeeking because of plastic stretch/wear and tear after a few days.

Now the white one. Same thing as the black. New cases have rubberized texture, the old case has shiny texture. BUT!!! Look closely... The felt on the new white case covers a huge top portion where the NEW black revisions doesn't. Why couldn't they make it all standard that the felt lining will clover the top portion like the new white case in the picture above! . The new white one also fits even tighter than the black one because of the additional felt. The rubberized coating does seem to give less stress when your sliding the case on and off.

Overall! Rubberized does feel much better when sliding the case on and off. I think it will do some protection as the fit is much tighter. Since my evo is already scratched up, i'm still very pissed about it. If it causes more scratches I will definitely report back. As of now, seems OKAY!...

Thank Seidio Rep - "Jack" for listening in. Hopefully their future cases will improve after this.

~if an addtional update is needed, I will definitely report back.
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[ramonini]

ill make them get you a new EVO 4G ...

 

[Ubuntu Philosophy]

This one is kind of obvious. As the case flexes outward at the seam to the rear of the phone, pressure is exerted on the upper corners of the case. If this occurs a few hundred times, scratches would be the result.

Seidio, you have a problem that needs to be addressed here. You want to take care of this before it hits the front page of Engadget as other stories here have. Nobody appreciates a company that hides from the obvious.

 

[Whiteboyx69]

Glad i returned it then!

 

[Mabster]

I would assume this stems from the fact that the cases wiggle and squeaky at the corners. I took mine off a couple days ago thinking it might be causing damage. Looks like I was right to suspect.

 

[BetterMost]

Are we talking the LTD edition from Amazon?

 

[tracerit]

did you put the case on and off multiple times? or did the phone maybe just slid around while in the case?

 

[strongsteve]

Oh hell naw! That is the case that I have on mine! I did add the felt that was recommended in another thread but now I am worried!

 

[mrk]

Been naked since day 1, and no scratches on mine anywhere. Heh. <_<

 

[cluckkillerb]

Are we talking the LTD edition from Amazon?

Nope, that one is wrapped in rubber.

 

[sean76]

How would anyone think a plastic case of any kind would not scratch the phone? Only thing that won't scratch bad is the rubber or silicon cases. And even those cause hairline scratches. It's should be expected on a device that has a piano black finish.

 

[Biggest Fro]

I new the wiggling was bad news bears.

Guess it's the big wait for the Otter Box.

Anyone got an ETA?

 

[JMac202]

This happned to mine as well too!! I was not happy when I noticed it yesterday! Mine is more on the sides of the phone. Scratches and clear coat rubbing off.

 

[ashykat]

How would anyone think a plastic case of any kind would not scratch the phone? Only thing that won't scratch bad is the rubber or silicon cases. And even those cause hairline scratches. It's should be expected on a device that has a piano black finish.

Accepting this to be the truth is unacceptable. Companies need to know they need to improve their products, especially to charge the amounts they do. $30 for a cheap piece of plastic doesn't make me feel all warm and fuzzy. When I used an iPhone I had a Speck Candyshell which had a great rubber lining that fit snug against the phone. Had no issues with scratches. Other companies need to realize that attention to detail makes the difference in them being reputable or not. On my Evo now I don't use any cases, just an Invisible Shield Full Body (Maximum Protection). So far so good.

 

[gt33]

Mine is also scratched from the innocase on the sides, even after I meticulously cleaned it before inserting the phone into the case. I'm supposed to be getting a new one in the mail, so hopefully it fits tighter, but I may just add felt just incase.

 

[htc.EVOlution]

Are we talking the LTD edition from Amazon?

no not the limited edition from Amazon. That one is silicon case.

did you put the case on and off multiple times? or did the phone maybe just slid around while in the case?

took it off couple times. never dropped the phone

Oh hell naw! That is the case that I have on mine! I did add the felt that was recommended in another thread but now I am worried!

yep sucks. and they are avoiding everything. this is the main reason why I want to disclose the pictures. I asked them to see what they can do, and got no response. they denied everything so I posted to show everyone now.

I've talked up about the company several times by doing reviews, but seeing the problems being more and mroe problematic and someone else posting in another thread about the same issue. I decided to go public

 

[jmatteau]

been waiting two weeks for mine to come in! Looks like I might be returning it and looking for a better case, if it even ever comes in!

 

[htc.EVOlution]

been waiting two weeks for mine to come in! Looks like I might be returning it and looking for a better case, if it even ever comes in!

good luck and maket he right choice

 

[redenfield]

I bought two innocase from Seidio for my and my wife's EVO's. I had to get a replacement from Seidio on my wife's burgundy case as it was way too loose. I put a small piece of scotch tape over each corner to ensure no friction scratches.

I too feel this is unacceptable for a $30 piece of molded plastic to scratch the expensive devices they are built to protect. You've got a real problem on your hands Seidio and need to offer a swift solution...

I for one will be forwarding this to Engadget...

 

[modern]

Mine has scratches on the bottom and I'm sure it from the Seidio case.

 

[sean76]

I just ordered this...post a review when I get it. Hit the link and the site up, they got some nice cases.

Flexi Skin Cover for HTC EVO 4G, Argyle Smoke - HTC EVO 4G Skin Covers

 

[Bek]

Well that's rather disheartening, since my Innocase just arrived today. Thank you for going public and sharing this with us - I'm going to take some time tomorrow to try and engineer a DIY solution for my case. If I come up with something particularly interesting and innovating (i.e. not using felt or scotch tape buffers), I'll post something to share.

 

[MrX8503]

How long have cell phone cases existed and not one case has the entire inside lined with felt? It doesn't take an engineer to figure this out.

When you have plastic against plastic, the dirt and dust in between the two will act like sand paper.

 

[acp]

HOLY BS BATMAN!!! The only reason I use a case is to prevent cosmetic damage, simply because I am OCD and can not stand to look at scratches on my phone and the possibility of reselling at a good price diminishes with each scratch. I would be furious if this happened to my phone.

 

[Roadblock]

I guess I don't get what the big deal about a couple small scratches is. My whole phone would have scratches, chips, dings and dents in a week without a case.

That seems like VERY minimal nit picking scratches.