One of the users of the Samsung smartphone community in Korea claimed that their Galaxy S10 5G had ignited itself. The user wrote to the community, "The product itself has been ignited for less than a week after purchasing.", "Nevertheless, Samsung did not exchange or refund," he said. A Samsung representative said, "We collected the product and finished the appearance analysis and X-ray analysis. However, there was a clear sign of the external cause and we could not find the product defect." There are still no other consumers who have experienced this problem.