In your expert opinion, should I cut ties with this delay of the DInc and put my $150 towards getting the Droid X? Is it going to outperform even the DInc?
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Date you ordered and received the phone vs. "will ship by" date
- Thread starter soleilvie
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- htc droid incredible
In your expert opinion, should I cut ties with this delay of the DInc and put my $150 towards getting the Droid X? Is it going to outperform even the DInc?
However, this is exactly why you know HTC is doing all they can do. The longer the delay, the more orders they lose to Droid X (and iPhone and EVO to a much lesser extent).
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No, it won't change this particular situation, however, enough lawsuits and complaints might change the way Verizon handles their next superphone rollout...
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It apparently has a better processor. Still 1ghz, but better processor design. It uses a 45nm die I believe compared to the 62nm (I think, 60 something) die. That would mean lower power consumption as well.
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I think it's important that we try not to get too heated and raise our collective blood pressure.
There is value, however, with filing complaints with the FTC if you're order is shipped late and you are not receiving accurate updates. Lawsuits and citizens arrests, while amusing, will likely prove ineffective. I posted this earlier today, but it's proven that the FTC will go after companies who violate shipping regulations. See Project TooLate for an example.
If you want to make some waves, contact the Consumer Reporter at your local TV station. If you live near a city there is a good chance one of the networks has a reporter that handles consumer complaints. I spent time working for one of these departments at a major affiliate on the East coast and the best emails and calls were the ones where there was a clear violation of rights by a large company against multiple people. There were multiple times when the state AG's office contacted us for more information. And often times, after running the story, more people would come forward with similar complaints. Usually, after being notified of the story the company acted quickly to resolve the issue. I know that's unlikely here, but maybe they can at least step up their corporate responsibility and disseminate some accurate information.
Bad press is worse than any number of complaints you can lodge with a low level customer service rep.
That said, let's try and remain calm and polite as we suffer together and hope that a late Incredible is the worst of our troubles.
Have a good weekend. Here's to looking forward to Monday.
There is value, however, with filing complaints with the FTC if you're order is shipped late and you are not receiving accurate updates. Lawsuits and citizens arrests, while amusing, will likely prove ineffective. I posted this earlier today, but it's proven that the FTC will go after companies who violate shipping regulations. See Project TooLate for an example.
If you want to make some waves, contact the Consumer Reporter at your local TV station. If you live near a city there is a good chance one of the networks has a reporter that handles consumer complaints. I spent time working for one of these departments at a major affiliate on the East coast and the best emails and calls were the ones where there was a clear violation of rights by a large company against multiple people. There were multiple times when the state AG's office contacted us for more information. And often times, after running the story, more people would come forward with similar complaints. Usually, after being notified of the story the company acted quickly to resolve the issue. I know that's unlikely here, but maybe they can at least step up their corporate responsibility and disseminate some accurate information.
Bad press is worse than any number of complaints you can lodge with a low level customer service rep.
That said, let's try and remain calm and polite as we suffer together and hope that a late Incredible is the worst of our troubles.
Have a good weekend. Here's to looking forward to Monday.
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If you already ordered it, goodluck cancelling it to get the X.
If you havent ordered,I guess its better..technically..but do you need the tv/out and a little bigger screen and a little faster processor? DInc is a real fast, smooth, good phone...
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Dude, some people actually had to wait for the NE2 and couldn't. And honestly, I'm not made of money and for sure couldn't afford the $600 full price.
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Well....I have been waiting a long time & almost forgot what I was waiting for!
Yesterday, I called Verizon to figure out what was going on....
- My 6/1 order was not actually submitted until 6/3
- Was assured twice that everyone on backorder was upgraded to next day shipping
- Finally received my shipping notice a few minutes ago....
I will receive it by 7pm on 6/29, not quite next day (unless you are in some type of Verizon time warp).
Where's a KITTEN when you need one!!!
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I can't help but think that we are all missing the bigger picture here......
wait a minute, no we're not, this plain SUCKS ROCKS!!!!
It begs the question:
Will every technology that is launched and summarily falls on its face as this thing has..be henceforth known as another "Droid Void"!
wait a minute, no we're not, this plain SUCKS ROCKS!!!!
It begs the question:
Will every technology that is launched and summarily falls on its face as this thing has..be henceforth known as another "Droid Void"!
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Store manager just told me this phone has caused him more greif then any other device that they have sold since he has been there, He said sure verizon is to blame cause they are selling it however HTC is to blame too cause they are selling to verzon and their builder wont catch up. He says that is why MOTO will be a better phone... because MOTO builds their own...
now I dont knw about all that, but this would have been all better had they got control. Hell when I ordered it they thought it would go out on the 23rd. Had they told me from the start that it was delayed they should have,,and they should have been able to project a date it would go out. Instead of we are not sure.
now I dont knw about all that, but this would have been all better had they got control. Hell when I ordered it they thought it would go out on the 23rd. Had they told me from the start that it was delayed they should have,,and they should have been able to project a date it would go out. Instead of we are not sure.
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Hello my fellow impatientians 
I'm in Maryland and I ordered online on 6/3 at 7:05 am...
my order was supposed to ship out yesterday, however, it didn't ship until today... I received my email at about 11:00 am today so I should have my phone Monday by 3pm. I already verified this via fedex.com.
Order Date: 6/3
Ship By Date: 06/24
ACTUAL Ship Date: 06/25
Received: supposed to get it 6/28 by 3pm via Fedex overnight
Hang in there everyone - I think they're pulling phone out of their butts now.
I'm in Maryland and I ordered online on 6/3 at 7:05 am...
my order was supposed to ship out yesterday, however, it didn't ship until today... I received my email at about 11:00 am today so I should have my phone Monday by 3pm. I already verified this via fedex.com.
Order Date: 6/3
Ship By Date: 06/24
ACTUAL Ship Date: 06/25
Received: supposed to get it 6/28 by 3pm via Fedex overnight
Hang in there everyone - I think they're pulling phone out of their butts now.
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Updated my post as I was never promised a date, I ordered online. Just a bit frustrated by the delay and the excuses that are not true given by some CSR's
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Hello my fellow impatientians
I'm in Maryland and I ordered online on 6/3 at 7:05 am...
my order was supposed to ship out yesterday, however, it didn't ship until today... I received my email at about 11:00 am today so I should have my phone Monday by 3pm. I already verified this via fedex.com.
Order Date: 6/3
Ship By Date: 06/24
ACTUAL Ship Date: 06/25
Received: supposed to get it 6/28 by 3pm via Fedex overnight
Hang in there everyone - I think they're pulling phone out of their butts now.
AWESOME, I ordered 6/3 as well and also in MD!!
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Well my fellow inmates...I am back from my domestic errands and I kept telling you guys that I was not going to call cause this nice young lady was supposed to call me...she never did....well I got home at 4 my time could not stand it anymore....called and talked with a very nice young man named Sam...killed him with kindness...lol...no sense in getting mad at them after it is HTCs fault....anyway....he said that I am STILL scheduled for shipping today no delay (we will see) and to call back about 8pm to see if we have a tracking number yet...
Well I will not be holding my breath...lol....but I will call back after 8pm
Well I will not be holding my breath...lol....but I will call back after 8pm
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true story
I call in this AM as I have been doing. I asked the girl that I was talking to to please follow my account and if a update is added to please call me. Then at the end I asked her to have a supervisor call me. I wanted to talk with one about the different stories and find out why I shouldn't file a complaint. Or who i should file one to.
about 2 hours later a super calls
well she placed me on hold to look up the information I was asking about. while on hold the friendly little girl calls in my tracking info. Here is were the fun begins and why I am so flustered.
Supervisor come on and tells me she is looking at my account and noted my complaint and that she submitted a voice complaint and that I may get a call on the matter. I ask her then Can you please tell me if my order has updated and if I have a tracking numbers yet or if it says when it will ship....
LOL SHE SAYS no sir is not updated. I laughed and told her to please stop lying to me. She got offended until I explained that I received a call while on hold with her. I explained I just wanted to see if I would get the PITA customer blow off. She apologized and looked at my account and tracked my device and verfied I had been given the correct tracking number.
I told her that was my complaint that SOME of the csr's and their supervisors simply dont care!!!
Poor CSR,s
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true story
I call in this AM as I have been doing. I asked the girl that I was talking to to please follow my account and if a update is added to please call me. Then at the end I asked her to have a supervisor call me. I wanted to talk with one about the different stories and find out why I shouldn't file a complaint. Or who i should file one to.
about 2 hours later a super calls
well she placed me on hold to look up the information I was asking about. while on hold the friendly little girl calls in my tracking info. Here is were the fun begins and why I am so flustered.
Supervisor come on and tells me she is looking at my account and noted my complaint and that she submitted a voice complaint and that I may get a call on the matter. I ask her then Can you please tell me if my order has updated and if I have a tracking numbers yet or if it says when it will ship....
LOL SHE SAYS no sir is not updated. I laughed and told her to please stop lying to me. She got offended until I explained that I received a call while on hold with her. I explained I just wanted to see if I would get the PITA customer blow off. She apologized and looked at my account and tracked my device and verfied I had been given the correct tracking number.
I told her that was my complaint that SOME of the csr's and their supervisors simply dont care!!!
Poor CSR,s
haha hand in the cookie jar.
"can i put you on hold for a second?" I always tell them no but they still put me on hold.
so my phone was supposed to be here by 3 and the fedex truck broke down, they then told me 4:30 and its 4:41. im tired of fedex and verizon. i think imma sneeze on the fedex guy and tell him i have the swine flu (joke)
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Well, some of us were not eligible to upgrade phones when it first came out. My family and I were not eligible until June 12. Maybe VZW should have launched it exactly on the day of our eligibility date?
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I am still looking forward to getting mine on Monday.
I am in the Atlanta area.
Question, when I get it what are the first five apps I should put on it and why?
I will miss this forum area and have enjoyed reading the posts for the last 3 and 1/2 weeks.
I am in the Atlanta area.
Question, when I get it what are the first five apps I should put on it and why?
I will miss this forum area and have enjoyed reading the posts for the last 3 and 1/2 weeks.
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there are a ton of threads about this topic. Just look and there will be many answers. Also go look around appbrain for ideas as well.
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Well said!
Everyone has a right to their opinion. Let Penascense have his/her thoughts. If you don't like those thoughts, don't read it.
Keep it Cooooool people.
Now I see it was a joke. Huh, fooled me.
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