Help Phone identity question

Mr.Derringer · Jun 27, 2010

Hi folks.

When i go to Menu - Settings - About phone - Phone identity, it lists my phone number as unknown.

Anyone know how to change it or add my number to it?

PARAD0X · Jun 27, 2010

Strange, my number shows up...

Archphoto · Jun 27, 2010

I have a similar problem with my Thai sim, but not my AUS one.
When my AIS sim is fitted (TH) it shows "unknown"; when my Optus sim is fitted it shows the number.

Wondered if it has something to do with the Optus Sim being 3G and the AIS Sim not?

nx1977 · Jun 27, 2010

If you recently ported your number this is why.

It will self correct in a week or so

KlaymenDK · Jun 27, 2010

Mr.Derringer said:
When i go to Menu - Settings - About phone - Phone identity, it lists my phone number as unknown.
Anyone know how to change it or add my number to it?

I've got the same issue -- didn't know it until a minute ago, and not really sure it matters either? :thinking:

I'm pretty sure there's nothing you can do to edit that screen. It's probably related to settings on your sim card and/or provider. I have a 3G sim from "3" in Denmark.

Mr.Derringer · Jun 27, 2010

Well I've no idea what porting my number is.

I only ask this because I downloaded an app that needs to know the phone identity so i cant use it because the nunber is unknown.

john_bird_O · Jun 27, 2010

Mr.Derringer said:
Well I've no idea what porting my number is.

I only ask this because I downloaded an app that needs to know the phone identity so i cant use it because the nunber is unknown.

I have exactly the same problem. I'm on Vodafone UK and my number is unknown too. I rang the customer suppport line and they said they cannot do anything about it, and they told me to ring HTC support. HTC also said they can't help. All the people that work in support centres are foreign, and they don't seem to understand what you are saying, it's so frustrating! Furthermore, I used to have a Nokia N96 with the same sim card, and when I upgraded the guy said he had updated my sim to work with the HTC desire. I think it's a sim card problem, so I may get it replaced. I also wanted to use an app, is it Tikl you speak of? I'm gutted it don't work, it's supposed to be rad. My friends all use it and say it's hilarious, you can walkie talkie loads of friends at the same time. It's frustrating that this has happened to some of us

The phone identity and HTC sync are two things that can't be resolved and it's so annoying.

Mr.Derringer · Jun 27, 2010

john_bird_O said:
I have exactly the same problem. I'm on Vodafone UK and my number is unknown too. I rang the customer suppport line and they said they cannot do anything about it, and they told me to ring HTC support. HTC also said they can't help. All the people that work in support centres are foreign, and they don't seem to understand what you are saying, it's so frustrating! Furthermore, I used to have a Nokia N96 with the same sim card, and when I upgraded the guy said he had updated my sim to work with the HTC desire. I think it's a sim card problem, so I may get it replaced. I also wanted to use an app, is it Tikl you speak of? I'm gutted it don't work, it's supposed to be rad. My friends all use it and say it's hilarious, you can walkie talkie loads of friends at the same time. It's frustrating that this has happened to some of us The phone identity and HTC sync are two things that can't be resolved and it's so annoying.

Yeah, thats the app i wanted to use, loads of my mates use it and they love it.

im on vodafone too so i guess its a sim issue. I was gonna call customer services too but i knew they couldnt help.

I think ill pop into the vodafone shop and get another sim but knowing vodafone, it wont make any difference.

Rotor · Jun 27, 2010

nx1977 said:
If you recently ported your number this is why.

It will self correct in a week or so

I've had my phone for nearly three months and it's still not showing the correct number. I ported over my number from a previous contract but the number on the phone is still the original one that the phone first came with.

I'm on Orange btw

Archphoto · Jun 27, 2010

Sorry but don't think porting has anything to do with it - my AUS sim is well over 5 years old, the TH sim is over 12 months old and I'm seeing the AU whilst roaming.

Think it might be something to do with the actual telco, as I have a 3G SIN sim and that shows "unknown" also.

My N95 (Optus branded) never showed my number on any sim card, so I'm surprised that the Desire actually does!

Has never bothered me previously, but it is interesting that some sims show numbers and others don't.

In case it's relevant, model is A8181 which is Optus compliant, but not for Telstra's Next G (A8183).

UKseagull · Jun 27, 2010

Rotor said:
I've had my phone for nearly three months and it's still not showing the correct number. I ported over my number from a previous contract but the number on the phone is still the original one that the phone first came with.

I'm on Orange btw

Exactly the same for me but with O2

Rotormaster · Jun 27, 2010

PARAD0X said:
Strange, my number shows up...

Sorry guys, i've nothing to contribute here but paradox I love your signature, very nice.

Rotor · Jun 27, 2010

Well, I just phoned Orange and explained the problem to which they said they'd send me a text to update the settings.

Text arrived, phone switched off and on.

Problem sorted! The number is now correct. :cool:

Nagrom · Jun 27, 2010

nx1977 said:
If you recently ported your number this is why.

It will self correct in a week or so

Well I've had mine for well over a month now, and mines still listed as unknown. As mine was an upgrade, all I did was put my old Vodaphone Sim in. I would have thought it would have picked up my number automatically.

Andy

john_bird_O · Jul 1, 2010

Nagrom said:
Well I've had mine for well over a month now, and mines still listed as unknown. As mine was an upgrade, all I did was put my old Vodaphone Sim in. I would have thought it would have picked up my number automatically.

Andy

I'm the same as you Andy, my old sim was used from Voda. I'm going to contact support and see if they can help.

john_bird_O · Jul 1, 2010

john_bird_O said:
I'm the same as you Andy, my old sim was used from Voda. I'm going to contact support and see if they can help.

I've just contacted Vodafone and they are sending me a new sim atm. I recommend getting a new SIM sent to you, as this should solve phone identity problems and such. At least, I'm hoping it will

gmarkj · Jul 1, 2010

Rotor said:
Well, I just phoned Orange and explained the problem to which they said they'd send me a text to update the settings.

Text arrived, phone switched off and on.

Problem sorted! The number is now correct.

Think I'll try this myself!

markbuk · Jul 1, 2010

I have the same problem on my o2 Desire, any other o2 users having same problem?

Also anyone heard about o2 software upgrade too 1.21.xxx.x?

My phone is a branded o2 Desire.

Delosfive · Oct 1, 2010

So, after noticing this problem and not being able to use the TiKL app, I did some research.

Seems that this is a problem caused by Service Providers not providing their SIMs with this information set on the SIM beforehand.

The *only* resolution appears to be to switch the SIM into a phone where you can set this information manually. Once set, switch the SIMs back. I know that my previous Sony Ericsson K850i had the capacity to set this information, however I no longer have the handset - so I'm screwed.

Perhaps with Android being such a formidable OS, it's time that Service Providers reviewed their SIM policy.

TobesEtc · Oct 1, 2010

Here's how to do it with the help of a Blackberry:

Find a Blackberry (beg, borrow, or... well, you get the idea). Put your SIM in the Blackberry and turn on.

Press Menu (Blackberry Logo button) >Options>Advanced Options>Sim Card and then highlight the number then press Menu (Blackberry Logo button) Edit Sim Phone Number and enter your number. Then turn off the Blackberry, put its SIM back in and put your Sim back in your Desire. Hey Presto, your number is known.

I know this 'cos I have a Blackberry 9700 (but I think it'll work almost the same on pretty much any Blackberry) and did it this way. I'm certain this will be possible on other handsets with this functionality, but as I've only got a BB and Desire...

SUroot · Oct 1, 2010

Since I did all that on My blackberry when it was my main phone, I guess that's why I've not had this problem then

no fit state · Oct 1, 2010

Vodafone aswell and mine is still unknown 5 months later....no TiKL for me

ianm2k4 · Oct 3, 2010

Its entirely due to the number in the sim card being wrong. It just needs editing to set it right but you need to get a phone that will allow it to be edited. Unfortunately android won't allow it. You can edit the number using an iphone.

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