I would agree that a Bloomberg news report is more credible than a forum post from a "source."
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Since the Droid Eris is a piece of garbage...
- Thread starter BowdenWyatt
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I would agree that a Bloomberg news report is more credible than a forum post from a "source."
I certainly agree with that. I was just suggesting that credibility and eventuality/actuality when it comes to iPhone and Verizon are usually light years apart. It would be nice to have that option for some I would imagine.
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If a 4g iPhone is put onto the Verizon network, I would jump in a second.
I fear what will happen to Verizon's network with everyone jumping from AT&T. Maybe data packages will plunge in price. Capitalism at its finest. AT&T will have to do something to keep people.
I fear what will happen to Verizon's network with everyone jumping from AT&T. Maybe data packages will plunge in price. Capitalism at its finest. AT&T will have to do something to keep people.
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Demand the Incredible all you want, but unless you're willing to cover the cost of one the answer will be "no."
Also, threatening to switch to the iPhone won't work either, because the OP is most likely under a 2 year agreement. So yeah, they can switch if they want to, but they're going to have to pay the early termination fee.
Threatening to take your business elsewhere or demanding an unjustified upgrade doesn't work well with cell carriers. They've already got you locked in, and you have every little leverage.
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I'm not so sure. It worked for me. The early termination fee is pro-rated. After a few months, I had mine down to $130. I could have went and got a refurbished iPhone for $99 (plus the $130 would have been $230).
Verizon was telling me I had to pay full retail price for a phone - well over $300. I told them to cancel my contract.. manager came out and upgraded me at 2 year pricing. I think it depends on who you're working with at the store.
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Had the Eris since December. No problems till the update. Got a CPO phone and had the same issues within a week. Now on the third CPO. I am going home tonight to do a hard reset and crossing my fingers. Went into the store and sopke with customer service and only got as far as 2yr pricing for a new device. They will not give you a new phone out of the box. CPO is their policy. As far as cancelling, write a letter to customer service and tell them that the contract you signed included customer service and not having a device that can make a call is not customer service. They will waive the cancellation fee.
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Actually, this statement is probably not even close to reality. If you go by comments in online forums, then it might appear that there are huge problems with the Eris. But I would venture to guess that there are only a small percentage of users who have the Eris that have problems. I am one of the latter. I just have not seen any of the problems reported, Silent Call, lag issues, excessive battery drain...none of them.
As far as the original poster, the tone of his post appears to point out that he really wanted an iPhone, but whether budget related or whatever he ended up with an Eris and is unhappy. Personally, I would never move to AT&T because of the poor record on service availability. That and I've never been a big fan of Apple.
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There were definitely widespread problems. If they were only isolated problems, Verizon would not have pushed out OTA updates for fixes (several times).
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Considering that nobody really knows what the current OTA is supposed to fix (no official release of information), how can you possibly know that the bugs listed above are targeted to be fixed? On top of that, what information do you have other that isn't speculative in nature to say that the problems are widespread?
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I'm speaking of two previous OTA updates that all Eris users received. Both fixed numerous bugs.
While I haven't had too many major issues with my phone (besides that lock screen issue), it is far from perfect.
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While I spend time reading about the many issues with the Eris, I know people outside the web that do not ever visit this forum, and well they would agree with the OP. They have all expressed their want for a different phone. I being the only one that has the least issues, being slow dialer performance and my call volume going out so people cant hear me while I can hear them fine and I now have an issue with the music player playing my songs at 3x normal speed (default music app).
I feel your pain. I cannot wait till I can change phones. If there is an Iphone, im going that route, if not DroidX.
Ill keep the eris for now because I only make about 20 calls a month. Exchange email works 100% perfect and thats 99% of my usage.
I feel your pain. I cannot wait till I can change phones. If there is an Iphone, im going that route, if not DroidX.
Ill keep the eris for now because I only make about 20 calls a month. Exchange email works 100% perfect and thats 99% of my usage.
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If you have replaced the phone at least three times, actually walk into a store and explain the situation to a store manager. Remain calm and go in with an actual goal in mind but make sure that (1) your expectations are realistic and (2) you are prepared to put up a fight in the event Verizon isn't willing to give into your demands right away.
Document every service call you make, every issue you encounter with the device and track the number of replacements (both phone and accessory) you have to make due to owning and operating a faulty product. Let them know that rather than being able to use a device that you signed a two-year agreement for and will be paying $2,000 towards (device and service contract) you are stuck with a paperweight. Let them know that you (1) need a working phone, regardless of model and (2) if you aren't going to be provided with a working device to serve out your two year contract you will be filing a formal complaint with the BBB.
They will likely ask that you accept one more HTC Droid Eris CPO device a final time in order to resolve the issue. They may even comp you an accessory like a case or a charger for your troubles. Tell them at this point that your faith in the brand is shaken and that you would just much rather move on to another device that either falls into the smartphone or feature phone category. Be firm - you signed the contract and have thus far fulfilled your end of the bargain by being a paying customer. (Right?)
In many cases, the store will first attempt to replicate the problems you are having with the device while you are there with them. In many cases, some bugs just cannot be done at will. It then becomes a matter of "do I want this replacement done under my Employee ID"...sad to say but true. Store employees, CSR's on the phone and store managers all have their own individual credit and compensation limits. Internal reports are produced that can determine how much credit a Verizon employee extends to a customer, how often they do it and more. When I worked in wireless years ago that sort of reporting was just in its infancy; I can only imagine how it has evolved over time now.
If you do not get satisfactory resolution in the store, try over the phone. If that doesn't work, try again. Try up to three times before hitting the BBB button and getting them involved.
Most importantly - during any dispute with a carrier, whether it is billing or otherwise, continue to pay the standard monthly charges and do not let your account fall in poor standing unless it is unavoidable as it is with billing issues. Verizon, the BBB or any other consumer group will not help you if you are a deadbeat and do not pay your bill.
And on a final note - don't expect something for nothing. If the price of an Incredible exceeds (and it will) the price you paid for the Droid Eris with subsidy, offer to pay the difference. You will not get a free Incredible for bitching to high heaven. That is not how it works. Verizon is a business, they are in it to make money.
Document every service call you make, every issue you encounter with the device and track the number of replacements (both phone and accessory) you have to make due to owning and operating a faulty product. Let them know that rather than being able to use a device that you signed a two-year agreement for and will be paying $2,000 towards (device and service contract) you are stuck with a paperweight. Let them know that you (1) need a working phone, regardless of model and (2) if you aren't going to be provided with a working device to serve out your two year contract you will be filing a formal complaint with the BBB.
They will likely ask that you accept one more HTC Droid Eris CPO device a final time in order to resolve the issue. They may even comp you an accessory like a case or a charger for your troubles. Tell them at this point that your faith in the brand is shaken and that you would just much rather move on to another device that either falls into the smartphone or feature phone category. Be firm - you signed the contract and have thus far fulfilled your end of the bargain by being a paying customer. (Right?)
In many cases, the store will first attempt to replicate the problems you are having with the device while you are there with them. In many cases, some bugs just cannot be done at will. It then becomes a matter of "do I want this replacement done under my Employee ID"...sad to say but true. Store employees, CSR's on the phone and store managers all have their own individual credit and compensation limits. Internal reports are produced that can determine how much credit a Verizon employee extends to a customer, how often they do it and more. When I worked in wireless years ago that sort of reporting was just in its infancy; I can only imagine how it has evolved over time now.
If you do not get satisfactory resolution in the store, try over the phone. If that doesn't work, try again. Try up to three times before hitting the BBB button and getting them involved.
Most importantly - during any dispute with a carrier, whether it is billing or otherwise, continue to pay the standard monthly charges and do not let your account fall in poor standing unless it is unavoidable as it is with billing issues. Verizon, the BBB or any other consumer group will not help you if you are a deadbeat and do not pay your bill.
And on a final note - don't expect something for nothing. If the price of an Incredible exceeds (and it will) the price you paid for the Droid Eris with subsidy, offer to pay the difference. You will not get a free Incredible for bitching to high heaven. That is not how it works. Verizon is a business, they are in it to make money.
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That is almost exactly the route I went on to get a different phone. I was very irritated that I had to deal with all the BS, but I did remain calm.........forceful, but calm. In the end, I got a Moto Droid and I am happy so far. I didnt even push for the Incredible since I thought it was a longshot and unreasonable. Once I said that I was gonna walk without the replacement, the customer service rep obliged. I have been a loyal customer for 7 yrs without a complaint. I think that worked in my favor.
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Very rare random restart and very rare silent calls aside, I can tell you my phone is not a piece of a crap.
Of course, the user is not an issue with mine...
Of course, the user is not an issue with mine...
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why would you jump over to the iphone?
that phone is a piece of junk. You can't even hold it without losing service.
I want nothing to do with the iphone on Verizon. It turned at&t's network into a trainwreck. Android devices are selling 6500 devices a DAY! More and more people are leaving other phones to come to android devices and VZW is the leader now with the latest and greatest ones.
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I too am on my 4th, and while I have had pretty much all the problems listed here as well as a new one no one has mentioned I still like the phone. I now have an issue with the screen not lighting up when i pull it away from my ear during a call or sometimes even after a call. I can cover the proximity sensor with my finger then remove it and it will barely light up. One more time like that and it will light back up.
I am headed to the store tomorrow to "demand" paying the difference to upgrade to an Incredible. I would likely settle for a Droid but would rather not have that bulky thing.
I am headed to the store tomorrow to "demand" paying the difference to upgrade to an Incredible. I would likely settle for a Droid but would rather not have that bulky thing.
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My Eris has been flawless since I got it. I have practically performed surgery on this thing. I have been rooted since day one and have flashed a different rom about twice a week. Never had one single issue except those related to the ROMs. Now, my wife's on the other hand. Nothing but problems since she got it and then when she got the 2.1 OTA pushed to her it got even worse. No sound at all. She got a refurb but it is still having some issues. I think it's a good phone when it works but it seems like they have a lot of issues.
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My eris works great. Rooted and OC'd. No issues. Not ONE! No lag, no silent bugs. (Knock on wood)
I think it is hardware issues. My screen is amazing, my camera works, my video works, all my notifications work.
I have very few aftermarket apps. No task killers. The phone is zippy and very responsive. I wouldnt have an iPhone if it was given to me, and my brother has tried to give me one. He is an Apple employee. He has offered to send me an iPhone4 when Verizon starts selling iPhones, but I will stick with the Android system and my Eris.
I think it is hardware issues. My screen is amazing, my camera works, my video works, all my notifications work.
I have very few aftermarket apps. No task killers. The phone is zippy and very responsive. I wouldnt have an iPhone if it was given to me, and my brother has tried to give me one. He is an Apple employee. He has offered to send me an iPhone4 when Verizon starts selling iPhones, but I will stick with the Android system and my Eris.
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Remember the special AT&T is running for current users... They can upgrade to the 4 as long as they sign a new 2yr contract...
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I'm on my 3rd Eris and I want to throw a fit with all the problems I have with it. It is slow to place a call, I constantly get force quit errors, at least once a day when a calls comes in it it will ring and ring with a blank screen - I can't answer it, ignore or silence it. I have to pull the battery out to stop it. Then it won't show that I got or missed a call. Facebook won't sync up no matter how many 'tricks' I have tried, the internet browser just quits and resets. I honestly hate this phone. I am so tired of doing factory resets and having replacement phones. It's been a pain in the ass since I got it in November.
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