Help Email - Not Connected

t1melady · Jul 1, 2010

Hi to all in the world of the Android

As you can see from the title of this thread, I am having problems connecting to my email. My phone is unable to connect to either Gmail or any other email via the phone. I am also unable to connect to the market place.
Have compared setting with my OH phone and found no differences.
I have not changed my gmail from googlemail to gmail (no changes on email settings - emails are both set up for POP, etc). Email was working up until a week ago.
Can still connect to the internet and view facebook, YouTube, etc.
Anyone know what is wrong and how to sort out this problem?

Many thanks
T1melady

XplosiV · Jul 1, 2010

At first guess, check background data is enabled.

Settings>accounts & sync

How is it that your trying to access your email, through wifi or 3g?

nailz · Jul 1, 2010

can you still access your gmail through your computer? are you an XP user? nasty new virus stealing info and passwords doing the rounds...

t1melady · Jul 2, 2010

Syncing is turned on.
Tried both 3G and Wifi.

Yep I can access gmail via my PC.
Cheers for the virus warning.

Oh the joy of Galaxy Portal :rolleyes:

XplosiV · Jul 2, 2010

Might be an idea to try different ports for the email accounts. In some cases you use SSL but you don't use the SSL default port number.

Look here for gmail account settings
mail.google.com/support/bin/answer.py?hl=en&answer=13287

t1melady · Jul 3, 2010

XplosiV said:
Might be an idea to try different ports for the email accounts. In some cases you use SSL but you don't use the SSL default port number.

Look here for gmail account settings
mail.google.com/support/bin/answer.py?hl=en&answer=13287

Cheers for your reply. How do I change the setting on the phone. Can't find anyway to access the background setting for the email accounts on the phone :mad:

XplosiV · Jul 3, 2010

Background data is under settings > accounts & sync

t1melady · Jul 4, 2010

XplosiV said:
Background data is under settings > accounts & sync

Sorry no joy with that root - will show what accounts I have but will not allow me to see any settings other than to show if I sync'ng or not :thinking:

XplosiV · Jul 4, 2010

This is what you should be looking at (roughly)

Top of the pic, note Backgroiund data is ticked - thats the part your looking for. (its the same in android 1.5 and 2.1 so i assume also in 1.6 and 2.0 also.)

credit to picture owner (found on google)

t1melady · Jul 5, 2010

XplosiV said:
This is what you should be looking at (roughly)

Top of the pic, note Backgroiund data is ticked - thats the part your looking for. (its the same in android 1.5 and 2.1 so i assume also in 1.6 and 2.0 also.)

credit to picture owner (found on google)

Yep that is how the screen looks on my mobile

So how do I apply the gmail client settings? :thinking:

mail.google.com/support/bin/answer.py?hl=en&answer=13287
Configure your client to match the settings below: [SIZE=-1]Incoming Mail (POP3) Server - requires SSL:[/SIZE][FONT=Courier New, Courier, mono][SIZE=-1]pop.gmail.com[/SIZE][/FONT][SIZE=-1]
Use SSL: Yes
Port: 995 [/SIZE][SIZE=-1]Outgoing Mail (SMTP) Server - requires TLS or SSL:[/SIZE][FONT=Courier New, Courier, mono][SIZE=-1]smtp.gmail.com[/SIZE][/FONT][SIZE=-1] (use authentication)
Use Authentication: Yes
Port for TLS/STARTTLS: 587
Port for SSL: 465 [/SIZE][SIZE=-1]Account Name: [/SIZE][SIZE=-1]your full email address (including [FONT=Courier New, Courier, mono]@gmail.com[/FONT] or [FONT=Courier New, Courier, mono]@your_domain.com[/FONT]) [/SIZE][SIZE=-1]Email Address: [/SIZE][SIZE=-1]your email address ([FONT=Courier New, Courier, mono]username@gmail.com[/FONT] or [FONT=Courier New, Courier, mono]username@your_domain.com[/FONT]) [/SIZE][SIZE=-1]Password: [/SIZE][SIZE=-1]your Gmail password [/SIZE]

Or am I misunderstanding what I'm ment to do?

Cheers
T-lady :rolleyes:

XplosiV · Jul 5, 2010

You cant change gmail settings once you have put the account on the phone, you need to delete it from the phone and re-enter it. Or you could try adding the same account twice, but i just tried that and it just used existing settings.

If you were to delete and re-enter the account, use above settings info for reference, and you should be ok, i hope. Look for Manual settings. If you dont get the option then im out of ideas im afraid.

t1melady · Jul 7, 2010

All fixed!!!

Simple really *D'oh!*

Fix used - turn off phone - take out sim card - put sim card back in to phone - turn on phone - reset date and time (in settings menu) - access gmail - email now downloading

Many thanks to everyone who puzzled over this problem and suggested remindes
Kx

XplosiV · Jul 7, 2010

Glad its sorted

Help Email - Not Connected

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